Case Worker jobs in Ontario

This is NOT a bargaining unit position.

All applications are reviewed by our hiring team. We do not use AI in the screening or selection process.

We advise all applicants with work permits that obtaining employment with Polycultural will not guarantee the approval of any application for Permanent Resident status and emphasize that Polycultural’s positions do not currently qualify under the government’s Ontario Immigrant Nominee Program (OINP) or Labour Market Impact Assessment (LMIA) initiatives.

Company Overview

Be a part of Polycultural Immigrant and Community services! Founded in 1993, Polycultural is dedicated to hosting an open and inclusive environment for all. We are a multicultural melting-pot perfectly reflecting Canada’s diversity. We are like a family, have a culture filled with care and genuine connection with a very inclusive environment for all. With a diverse range of programs and services, we help individuals and families build a brighter future in Canada. Serving clients from over eight different locations across the GTA and Orangeville in more than 20 languages.

Fluency in French is required for this role.

Scope of Position

Responsible for the delivery of all components of Client Support Services (CSS) program and supporting resettlement of government assisted refugees for one year after their arrival to Canada. This will include the provision of centralized case management, service coordination, coaching, and regular follow-up to ensure that refugees are connected to and participate in local programs that address their needs.

Duties and Responsibilities

• Provide the full range of case management services under the IRCC CSS program to refugee families referred by the Reception Centre for 12-18 months after their arrival
• Work closely with Peel Halton Integrated Services Reception Centre to ensure smooth transition of refuges to CSS program
• Conduct needs assessment to identify the immediate and settlement needs and potential barriers for each family member, so that service delivery can be tailored to meet client needs
• Responsible for service planning to develop a settlement plan and identify the internal and external referrals needed to achieve set goals
• Support clients in the decision-making process through information provision and supportive counselling
• Conduct facilitated referrals and linkages to address the needs and barriers identified
• Responsible for regular follow-ups to check on progress, identify emerging needs, additional services needed, changes to the plan, and further linkages and referrals
• Deliver Service Coordination with community partners, utilising existing partnerships and establishing new connections with local service providers to effectively respond to refugees' needs
• Deliver settlement services additionally assigned to support government assisted refugees at the RAP center
• Organize and facilitate information group sessions
• Conduct program promotion sessions to reach immigrants and to promote public awareness of the program and settlement issues
• Maintain strong working relations with agency programs and partner agencies
• Effectively track services in internal and external databases and provide accurate reporting for supervisor
• Achieve the targets set by Programs Manager
• Actively participate in the professional development initiatives

Competencies

Adaptability

Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives.

Communications

Using a variety of communication styles and strategies to foster open communication and the exchange of information and discussion on an ongoing basis.

Accountability/Dependability

Accepts responsibility for the quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines, and work schedules.

Judgement

Makes timely, informed decisions. Analyzes options and determines appropriate course of action.

Commitment to Diversity

Recognizes the value of diversity and helps create an environment that supports and embraces diversity.

Initiative

Does more than is required or expected in the job; does things that no one has requested that will improve or enhance services, avoids problems, and develops entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.

Service

Demonstrates strong commitment to meeting the needs of co-workers, managers, clients, or community members, striving to ensure their full satisfaction.

Qualifications

• A degree or diploma in Social Work, Counselling or at least three years’ experience providing case management, settlement services or a combination of experience and education that fulfils the requirements
• Native speaker in French
• Registered Social Worker (RSW) is a definite asset
• Language Proficiency certificate identifying the fluency of English and target language skills (for ATIO members: present the certificate of membership)
• Knowledge of immigration and refugee services and of the ethno-specific programs and services in the GTA
• Familiarity with issues facing newcomers in Canadian urban setting and systemic barrier facing integration in education, social, cultural, and economic aspects of Canadian life
• Excellent interpersonal, cross-cultural, written, and verbal communication skills
• Experience in outreach, community development, and marketing of program and services
• Ability to work flexible schedules on an as needed basis

Other requirements

• A satisfactory Vulnerable Sector Police Check must be completed prior to commencing employment

Important Notice to Job Applicants

We strongly advise all applicants to apply for positions only through official and verified channels. Please ensure you are using legitimate links—either from our official website or trusted job platforms. Avoid third-party links or unsolicited messages, and never share personal or financial information outside of secure, authorized application portals.

Polycultural reserves the right to post internally and externally.

In support of persons with disabilities, Polycultural asks that job applicants with disabilities who require accommodation in the recruitment and selection process, to please advise Human Resources, if contacted for an interview/testing, so that suitable accommodation can be arranged. (In compliance with AODA, 2005, Integrated Accessibility Standards).

We thank everyone for their interest in Polycultural; however, only those selected for an interview will be contacted.

Polycultural Immigrant & Community Services hires on the basis of merit and is committed to employment equity.

No phone calls please.

Pay: $26.98 per hour

Benefits:

• On-site parking

Language:

• French (required)

Work Location: In person