Case Manager jobs in Toronto, ON

Be the Spark! Join our passionate team and help us to achieve great things in our community!

The Case Manager Employment Consultant plays a key role in supporting clients to secure and maintain meaningful employment by creating tailored action plans and providing continuous guidance. This position focuses on building strong relationships with clients and community partners, advocating for job opportunities, and addressing employment barriers. The role requires proactive engagement in tracking client progress, managing case files, and ensuring alignment with YMCA and funder standards. A results-driven approach is essential to meet program goals and drive the success of employment initiatives.

In this role, you will:

• Develop strategies and timelines for individual clients to achieve goals and solve obstacles or challenges with respect to sustainable employment
• Ensure self-management of program targets related to employment program delivery and funder expectations. Complete and maintain client files as per funder and YMCA quality standards
• Follow up with individual clients to track 1, 3, 6, and 12-month outcomes, ensuring proper documentation of proof of employment outcomes
• Develop strategies and timelines for individual clients to achieve goals and problem-solve when obstacles or challenges occur
• Record and report services provided using an electronic tracking system. Maintain and update client information and outcomes in the database
• Advocate for clients with community employers, services, and programs to advance their employment and personal goals. Collaborate with team members and community partners to identify job opportunities, track client progress, and participate in outreach events to build and maintain community relationships
• Connect clients with necessary services and resources. Broker support where relevant and establish or strengthen partnerships with service agencies through targeted community outreach
• Provide advocacy support to clients with personal, systemic, and/or environmental barriers (e.g., addictions, chronic disease, homelessness, mental health)
• Use the Common Assessment tool to develop an appropriate Employment Action Plan with clients based on assessment
• Manage case work by conducting needs and risk assessments, developing contracts, implementing plans, and following up on goals and other needs. Use a standardized intake process to assess individuals’ Employment Service and Life Stabilization needs and identify requirements for job and life skills coaching
• Contribute to monthly individual and team Key Performance Indicators (KPIs). Manage tasks through prioritization and effective time management.
• Prepare case management and case note documentation. Handle confidential data and ensure quality audit measures are achieved in accordance with YMCA and funder standards
• Perform other duties as assigned

You bring:

• Post-secondary education in Career Planning, Employment Counselling, Social/Community Work, Social Services, Human Resources, or a related field, or equivalent experience
• Minimum two years of experience in counselling, file management, group facilitation, or job coaching is preferred
• Proficiency with personal computer applications, including Microsoft Office, Microsoft Outlook, and Internet search engines
• Knowledge of issues that prevent individuals from being employed and the ability to work with clients in a respectful, non-judgmental, and consistent manner
• Knowledge of the philosophy of Harm Reduction, substance use, mental health, and/or concurrent concerns
• Knowledge of community resources, familiarity with the labour market, as well as apprenticeship and training opportunities
• Ability to develop and maintain strong professional relationships with employers, businesses, community partners, and colleagues for the purpose of coordinating case management
• Ability to provide excellent service delivery
• Reliable access to transportation, as extensive travel within the region is required
• Well-developed interpersonal and relationship-building skills; ability to establish rapport and communicate effectively with clients, staff, and volunteers
• Excellent presentation and written communication skills
• Ability to work flexible hours, including days, evenings, and weekends
• Excellent understanding of diversity, inclusion, and equity, including the ability to identify and address barriers to employment, work effectively with diverse stakeholders, and integrate equity into program design

What you need to succeed:

• Commitment to the YMCA’s Mission, Vision and Values (https://ymcagta.org/join-our-team/work-at-the-y#culture)
• Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
• YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter

Why work for the YMCA?

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here (https://ymcagta.org/join-our-team/why-Work-at-the-y).

Joining the Y means contributing to over 170 years of providing opportunities for people to shine through programs and services, such as health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2025–2030 strategic plan, Greater Together (https://www.ymcagta.org/strategic-plan), which outlines how we are focused on building communities where people feel healthier and more connected to their neighbours.

The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of color, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.

If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. Learn more about these checks here (https://ymcagta.org/Join-Our-Team/police-records-check).

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.

Check out the next steps in our recruitment process (https://ymcagta.org/join-our-team/why-Work-at-the-y#interview) and see what others are saying (https://ymcagta.org/join-our-team/work-at-the-y#diversity) about working at the YMCA.