Position Summary:
The District Manager will oversee and support store operations including local store team development, process improvement, customer service, achievement of KPI’s and business development opportunities. This role will be based in Winnipeg with regular travel (up to 40%) to Arviat and Rankin Inlet.
Job Duties:
- Cultivate and grow a strong team of committed store management and staff that can execute daily operations effectively and provide excellent customer service
- Support store leaders in their daily work including people leadership, process implementation, standardization and execution of store programs and sales
- Lead high level operations through establishing best practices and efficiencies, problem solving and championing continuous improvement
- Act as a liaison between the Winnipeg support office and stores to further open communication, foster teamwork and troubleshoot as required
- Be the main point of contact with Home Hardware corporate to ensure alignment and utilization of available training, product information and other resources
- Help to achieve KPI’s and investigate opportunities for increased market share and new or complementary business opportunities
- Make regular visits to stores to provide support, foster relations with staff and the communities, provide training, review operational performance and better understand each store’s needs
- Ensure stores have the equipment, information and resources to operate effectively
- Work closely with the Procurement, Supply Chain and Marketing teams on planning, product selection, advertising, pricing, logistics and inventory management
- Support training/cross-training at store level to aid in retention, effectiveness and ease of operations
- Provide coverage for Store Manager vacation as required
Qualifications:
- Post-secondary education in business or another related field
- 10+ years of experience in a retail environment, experience with grocery and/or hardware is preferred
- Experience and knowledge of business in northern Canada is a definite asset
- 5+ years of experience in a management role, preferably overseeing multiple locations
- Experience recruiting, developing and leading a team of successful retail professionals.
- Knowledge of process improvement and lean methodology is an asset
- Collaborative leadership style with a problem-solving mindset
- Entrepreneurial with a growth mentality
- Strong business and financial acumen and demonstrated experience with achieving KPI’s
- Excellent customer relationship management skills
- Ability to travel up to 40%
Benefits:
- Company events
- Dental care
- Disability insurance
- Life insurance
- On-site parking
- RRSP match
- Vision care
Application question(s):
- Could you please share your salary expectations for this position?
Work Location: In person
