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Job Post Details

Customer Success Manager - job post

JAS Communications
Laval, QC•Hybrid work
$44,758.55–$112,150.47 a year - Permanent, Full-time

Job details

Pay

  • $44,758.55–$112,150.47 a year

Job type

  • Permanent
  • Full-time

Location

Laval, QC•Hybrid work

Benefits

Pulled from the full job description

  • Paid time off
  • Disability insurance
  • On-site gym
  • Paid vacation
  • Casual dress
  • Company events
  • On-site parking

Full job description

JAS Communications
Laval, QC (Hybrid)
Job Type: Full-Time | Permanent

About JAS Communications

JAS Communications is Canada's leading cloud communications platform built specifically for the insurance brokerage industry.

Our platform combines enterprise cloud telephony, artificial intelligence, and deep integrations with insurance technology, helping insurance brokerages improve efficiency, strengthen compliance, and deliver an exceptional client experience.

As we continue to grow across Canada, we're looking for an enthusiastic, relationship-driven Customer Success Manager to join our team.

About the Role

This is not a traditional sales position.

At JAS, we believe our existing clients deserve the same level of attention and care as our new clients. Our Customer Success team plays a critical role in ensuring every customer continues to see value from our platform long after implementation.

Your mission is to build trusted relationships with our clients, ensure they are successful, proactively identify opportunities to improve their experience, and become a strategic advisor throughout their journey with JAS.

If our clients are successful, we are successful.

Key Responsibilities

As our Customer Success Manager, you will:

  • Manage a portfolio of insurance brokerage clients across Canada.
  • Build strong, long-term relationships with clients at all levels of their organization.
  • Become the primary point of contact for your assigned accounts.
  • Conduct regular customer touchpoints to ensure clients remain engaged and satisfied.
  • Lead JAS360 Business Reviews, where you'll:
  • Review each client's environment and usage.
  • Demonstrate new features and product enhancements.
  • Discuss upcoming releases and best practices.
  • Identify workflow improvements and operational efficiencies.
  • Ensure clients are maximizing the value of the JAS platform.
  • Coordinate with our Support, Operations, Development, and Sales teams to deliver an outstanding customer experience.
  • Deliver product demonstrations, refresher training sessions, and feature reviews.
  • Proactively identify potential concerns and resolve them before they become issues.
  • Build relationships with brokerage owners, managers, and executive leadership teams.
  • Identify opportunities to expand the client's use of JAS products and services when appropriate.

What We're Looking For

We're looking for someone who genuinely enjoys working with people and takes pride in delivering an exceptional customer experience.

Our ideal candidate is:

  • Friendly, professional, and approachable.
  • An excellent communicator.
  • Highly organized and detail-oriented.
  • Comfortable presenting to executives and leadership teams.
  • A proactive problem solver.
  • Passionate about building long-term relationships.
  • Self-motivated and eager to learn.
  • Able to manage multiple priorities in a fast-paced environment.

QualificationsRequired

  • Fully bilingual (English and French), both spoken and written.
  • Minimum 3 years of experience in Customer Success, Account Management, Customer Service, or Relationship Management.
  • Valid driver's license.
  • Ability to travel occasionally to client offices throughout Quebec and Ontario.

Assets

  • Experience in SaaS or technology.
  • Experience in telecommunications.
  • Experience working with insurance brokerages.
  • Experience delivering presentations or software demonstrations.

Why Join JAS Communications?

We're a growing technology company where every employee has the opportunity to make a real impact.

At JAS, you'll work alongside a passionate team that's committed to innovation, collaboration, and delivering an exceptional client experience.

What We Offer

  • Competitive salary.
  • Performance bonus program.
  • Comprehensive group insurance.
  • Three (3) weeks of paid vacation.
  • Paid day off on your birthday.
  • Hybrid work environment.
  • Free on-site parking.
  • Complimentary on-site gym.
  • Company laptop and equipment.
  • Ongoing training and professional development.
  • Company lunches and team celebrations.
  • Opportunities for career advancement within a rapidly growing technology company.

Why You'll Love This Role

At JAS, we don't believe in simply selling software.

We believe in building long-term partnerships with our clients.

You'll play a key role in helping Canada's leading insurance brokerages modernize the way they communicate while ensuring they continue to receive exceptional service every step of the way.

If you're passionate about technology, enjoy working with people, and want to be part of a company that's redefining communications for the insurance industry, we'd love to hear from you.

Join us and help shape the future of customer success at JAS Communications.

Pay: $44,758.55-$112,150.47 per year

Benefits:

  • Casual dress
  • Company events
  • Disability insurance
  • On-site gym
  • On-site parking
  • Paid time off

Work Location: In person

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