Key tasks
The hotel is currently recruiting for a Housekeeping supervisor who is pumped, passionate, tuned-in to what’s happening in the hotel industry. The Housekeeping Supervisor is responsible for all aspects of the housekeeping department to ensure the clean, orderly, and attractive appeal of the property. The successful candidate will be a coach and cheerleader for the housekeeping team, providing direction, coordination, and evaluation of this department.
Reporting to the Hotel Manager, this position requires a highly motivated and ambitious professional who can work with minimal supervision:
- Builds and contributes to a service culture that is characterized by empowered guest service specialists, providing engaging service and creating memorable experiences;
- Maintains a strong team environment, placing emphasis on colleague satisfaction and development;
- Contributes to an environment of continuous improvement by proactively identifying areas of improvement and collaborating on solutions;
- Ensures effective departmental communication, as well as liaising between various departments to establish proactive processes ensuring guest satisfaction;
- Provides ongoing coaching and feedback to colleagues on guest service recovery and empowerment;
- Understands colleague job roles, responsibilities and performance expectations in order to effectively support and manage on the floor;
- Manage the day-to-day activities of the Housekeeping team;
- Maintain confidentiality of hotel guests and pertinent hotel information;
- Ensure security of guest room access and hotel property;
- Resolves all guests-related requests and /or concerns, in a professional and courteous manner;
- Establish, maintain and train standards and procedures for cleaning and safe working conditions in the housekeeping department;
- Works to ensure high scores for cleanliness and other housekeeping related items on all inspections;
- Develops and maintains a deep cleaning schedule and room cleanliness program;
- Inspects or delegates inspections of all guestrooms cleaned by room attendants;
- Develops an inspection program for all public areas and guestrooms to ensure that proper maintenance and standards are achieved and sustained;
- Ensures final inspection of all housekeeping-related duties performed by housekeeping team;
- Initiates new procedures to increase efficiency of labor and safe chemical and equipment use;
- Effectively develops departmental schedule, while optimizing staffing levels based on business volumes and demands;
- Accurately processes semi-monthly payroll, and related time & attendance;
- Demonstrates team spirit and leads by example by supporting others, offering suggestions and taking initiative and ownership of actions;
- Supports colleagues by demonstrating consistent and timely presence in all areas of the hotel operation during peak operational times;
- Sets the highest standards in regard to grooming and overall professionalism;
- Participates in training of colleagues; both new hire training, and ongoing role specific training;
- Ensures compliance with hotel and department specific policies and procedures, including health & safety, service standards, property specific systems and the collective agreement.
- Perform other duties as assigned including assisting staff with their job functions during peak periods
Job Type: Full-time
Pay: $23.00-$25.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
Application question(s):
- Are you living in Nanaimo?
Experience:
- housekeeping: 2 years (required)
Work Location: In person
