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Call Dispatch jobs in Kitchener, ON

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    • This role involves high call volumes, shifting priorities, and coordinating technicians in real time.
    • - Schedule Optimization: Adjust routes and schedules to…
    • Coordinate outbound shipments by assigning drivers, optimizing routes, and ensuring timely dispatch to meet Dealer and company expectations.
    • Computer dispatch experience is required.
    • Assist afternoon dispatch by planning late day pickups and truck loads.
    • Enter OS&D’s into Erb’s computer system.
    • Receive and relay information to central dispatch.
    • Secondary (high) school graduation certificate.
    • Plan or adjust routes based on changing conditions, using…
    • Respond to urgent calls from individual who find themselves in life threatening situation and who require assistance.
    • Ensure proper functioning of equipment.
    • Our Truck Drivers are the vital link to our independent Dealers and their stores – providing that valuable connection that ensures we deliver the industry-…
    • Review run sheet listing calls and identify any potential issues.
    • Provide run sheets to dispatch to sequence run in TRUX.
    • Resolve blocked access, if possible.
    • Working closely with dispatch to ensure efficient operations.
    • We are currently recruiting for full-time and part-time/call-in Ready-Mix Truck Drivers.
    • Communicating with ORNGE dispatch and ORNGE Doctors.
    • Our Ground Transportation service in Kitchener complements this and can be used for non-urgent calls.
    • Maintains daily logs, time sheets, expense reports, dispatch and trip reports as well as vehicle inspection reports.
    • Travel away from home 2-3 days a week.
    • The Vice President of Sales is responsible for leading Erb’s sales strategy for transportation and logistics services across current and future markets.
  • View similar jobs with this employer
    • Dispatch duties including answering phone calls for emergencies and non-emergency calls.
    • Step in during emergency situations and calls to reduce risk to clients…
  • View similar jobs with this employer
    • Dispatch duties including answering phone calls for emergencies and non-emergency calls.
    • Step in during emergency situations and calls to reduce risk to clients…
    • Our Truck Drivers are the vital link to our independent Dealers and their stores – providing that valuable connection that ensures we deliver the industry-…
    • Receive and relay information to central dispatch.
    • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.
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Job Post Details

Service Scheduler - job post

Cart Connection Canada
3.6 out of 5 stars
45 Stafford Crt, Cambridge, ON N1T 1B3
$20–$22 an hour - Full-time
Responded to 51-74% of applications in the past 30 days, typically within 1 day.

Job details

Pay

  • $20–$22 an hour

Job type

  • Full-time

Location

45 Stafford Crt, Cambridge, ON N1T 1B3

Benefits

Pulled from the full job description

  • On-site parking

Full job description

Job Summary
A Service Scheduler manages and coordinates service requests, dispatches field technicians or engineers, and serves as the primary liaison between customers and the service team . The role requires optimizing daily schedules to maximize efficiency, reduce travel times, and meet client SLAs.

Key Responsibilities:

- Dispatch & Routing: Evaluate technician skill sets, geographic locations, and current workloads to assign and dispatch the most appropriate personnel for each job.

- Customer Communication: Act as the face of the company by taking inbound service calls, booking appointments, following up on satisfaction, and providing status updates.

- Schedule Optimization: Adjust routes and schedules to balance priorities, handle emergency service calls, and minimize operational downtime.

- Documentation & Tracking: Input job details into company databases, manage work orders, and generate activity reports for service management.

- Inventory & Resource Coordination: Verify that technicians have the necessary tools, parts, and equipment before arriving at the job site.

Indeed +4Qualifications & SkillsTechnical

Experience: 1-3 years of experience in customer service, heavy call-volume environments, or a technical/field service field.

- Software Proficiency: Strong familiarity with scheduling software, CRM platforms (like Salesforce), or Enterprise Resource Planning (ERP) tools.

- Problem-Solving: Ability to think critically on your feet to resolve scheduling conflicts and accommodate unexpected delays.

- Communication: Clear, professional verbal and written communication to effectively manage expectations with clients and internal staff.

Pay: $20.00-$22.00 per hour

Benefits:

  • On-site parking

Application question(s):

  • Describe a time when you had to manage multiple urgent scheduling changes or customer issues at once. What steps did you take to prioritize, communicate, and resolve the situation?
  • What scheduling, dispatching, CRM, or ERP software have you used in previous roles, and how did you use those tools to improve efficiency or customer service?
  • This role involves high call volumes, shifting priorities, and coordinating technicians in real time. What strategies do you personally use to stay organized and maintain accuracy under pressure?

Work Location: In person

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