Call Centre Agent Technical Support jobs
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- $20–$22 an hour
- Exposure to sales operations and technical support in a growing tech-enabled SaaS business.
- This role blends customer service, sales support, and hands-on…
- FoundeverNew Brunswick
- $15.00–$19.35 an hour
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- TP CanadaWaterloo, ON N2V 1K8
- Utilize advanced support technologies and processes engineered to achieve outstanding results.
- Troubleshoots and resolves technical issues using established…
- TP CanadaWaterloo, ON N2V 1K8
- Utilize advanced support technologies and processes engineered to achieve outstanding results.
- Troubleshoots and resolves technical issues using established…
- ImpaticaOttawa, ON
- 2+ years in a customer/technical support position;
- Demonstrated ability to provide high quality support for software and/or hardware products;
Customer Service & Technical Support Manager
Easily applyPacific Energy Fireplaces LtdDuncan, BC V9L 6V8- $75,000–$90,000 a year
- Full-time +1
Often responds in 1 day2 hires made in past 30 days- Experience in customer service, technical support, parts coordination, or a related role.
- Experience with technical products, replacement parts, or…
- Servlinks CommunicationRivière-du-Loup, QC
- Être en mesure de pouvoir effectuer le support aux utilisateurs dans le secteur des PME;
- Appliqueras une solution si possible;
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Customer Service & Technical Support Representative
Customer Service & Technical Support Representative
Job details
Full job description
About Bid13
Bid13 is an online storage auction platform connecting buyers with storage facilities across Canada. We operate in a fast-paced, sales-driven environment where customer experience, responsiveness, and system reliability are critical.
As we continue to grow, we’re looking for a Customer Service & Technical Support Representative to support both our customers and internal Sales team, ensuring smooth day-to-day operations across our platform.
This role is ideal for someone who enjoys solving problems, working with technology, and supporting both customers and internal teams in a dynamic environment.
The Role
As a Customer Service & Technical Support Representative, you’ll act as a key partner to our Sales team while serving as a frontline resource for customer and technical inquiries.
You’ll handle customer communication, support platform-related issues, and ensure our systems and data are accurate and running smoothly. This role blends customer service, sales support, and hands-on technical troubleshooting .
Success in this role requires strong communication skills, attention to detail, and the ability to quickly understand and navigate systems.
Key Responsibilities
- Respond to customer inquiries via phone, email, and ticketing systems in a professional and timely manner
- Troubleshoot platform-related issues (login problems, account access, bidding issues, payment errors, etc.)
- Guide customers through system functionality and resolve usability questions
- Escalate technical issues to the appropriate internal teams while clearly documenting findings
- Support the Sales team with administrative tasks including data entry, account updates, follow-ups, and documentation
- Maintain accurate records in CRM and internal systems
Why Join Bid13
- Hands-on training and mentorship provided
- Exposure to sales operations and technical support in a growing tech-enabled SaaS business
- Supportive, team-oriented work environment
- Opportunity to learn and grow within a scaling company
- Pay is $20/Hour that will increase to $22 after probation
Our recruitment process may include the use of AI to assist with candidate screening. All applicant information is handled in accordance with applicable privacy and employment legislation.