Overview
Join our dynamic team as a Sales and Customer Service Representative, where your enthusiasm and communication skills will drive customer satisfaction and sales growth. In this energetic role, you will engage with clients across multiple channels, provide exceptional support, and contribute to building lasting relationships. Your multilingual abilities and strong computer skills will empower you to excel in a fast-paced environment dedicated to delivering top-tier service and innovative solutions.
Duties
- Actively engage with customers via phone, email, and chat to understand their needs and promote our products or services
- Handle outbound calling campaigns to generate leads, follow up on inquiries, and expand our client base
- Provide comprehensive customer support by resolving issues promptly, answering questions, and offering tailored solutions , making samples to give customers for trials
- Maintain accurate records of interactions through data entry in CRM systems while ensuring data integrity
- Demonstrate excellent phone etiquette and communication skills to foster positive customer experiences
- Assist clients with billing inquiries, cash handling, and processing transactions efficiently
- Collaborate with team members to analyze customer feedback and identify opportunities for service improvement
Requirements
- Multilingual proficiency with fluency in English and at least one additional language; bilingual skills are highly valued
- Previous experience in sales, customer support, or call center roles is preferred
- Strong communication skills with the ability to convey information clearly and professionally
- Proficiency in Microsoft Office applications and general computer literacy
- Experience with outbound calling, data entry, and customer relationship management (CRM) software
- Demonstrated call center experience or familiarity with phone etiquette standards
- Excellent analysis skills for assessing customer needs and providing appropriate solutions
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Join us to be part of a vibrant team committed to delivering outstanding client services while fostering your professional growth. We value energetic individuals who thrive in a collaborative environment dedicated to excellence!
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- Casual dress
- Company events
Experience:
- Cold calling B2B in Canada: 2 years (required)
- customer sevice B2B in Canada: 2 years (required)
Language:
- English (required)
- what else do you speak? (required)
Work Location: In person
