Call Center jobs in Toronto, ON

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Advertised as Outbound B2B Sales Representative but the Job Profile is B2B Sales Customer Expert II

Job Role and Responsibilities : Digital Account Strategist (UMM - Google Ads)

Location: Toronto Office (Eglinton East or The Well, DT Toronto)- Hybrid

Reports to: B2B Sales Supervisor

Contract: Regular, Full-time

Education: College Diploma / Degree

Travel Requirements: No

For existing vacancy: Yes

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization,combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

• Autonomous - We encourage and trust your decision-making skills.

• Progressive work environment- If you have skills to prove we have all ladders for you to grow

• Flexible - We believe in results

• Innovative - All ideas matter

• Inclusive - Everyone is Included and everyone wins

Who we are looking for

We are looking for analytical professionals who can execute deep dives into high valued business Google Ads accounts, optimizing performance to drive superior outcomes. This role demands exceptional client service, comprehensive research, and market analysis leveraged through strong relationship-building skills. We seek a sales professional who anticipates decision-making processes by evaluating current data, continuously discovering business needs, and understanding how Google product offerings facilitate client growth, all while maintaining rigorous time management. You will develop the innovative strategies and plans necessary to propel their advertising success to new heights.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

• Execute consultative B2B sales needs assessments to architect and oversee High Valued Google Ads campaigns that secure critical KPI benchmarks.

• Partner with marketing agencies to decipher operational hurdles and optimize Google Ads account performance through rigorous client discovery.

• Orchestrate outreach via outbound calls and emails to synthesize market intelligence on client business models and historical advertising objectives.

• Maintain professional excellence by continuously upgrading Google Ads proficiency through all available developmental resources.

• Identify strategic growth opportunities to maximize budget efficiency and drive attainment of established KPIs.

• Prioritize accounts based on revenue and vertical impact to focus efforts on the most significant contributors to KPI target achievement.

• Leverage exceptional interpersonal skills to lead high-level presentations and strategic sessions with high-value Digital Marketing Agencies.

• Demonstrate an unwavering commitment to integrity, professional autonomy, and proactive self-motivation.

• Use AI-driven tools to architect strategies and execute performance ads analysis and optimization aligned with specific client requirements.

Annual Base Salary of CAD $51,000, plus a performance-based bonus with an earning potential ranging from 5% to 30%

Job Requirements:

• Possess a minimum of 2-3 years of proven experience within a high-performance, sales-driven environment.

• Demonstrate meticulous precision in orchestrating daily workflows and scheduling to exceed outreach benchmarks.

• Exhibit an exceptional mastery of outbound outreach methodologies and comprehensive account management strategies.

• Hold a Google Ads certification (preferred, reflecting technical proficiency and commitment to excellence).

• Maintain rigorous professional discipline, supported by superior time management and organizational capabilities.

• Leverage consultative sales techniques to strategically evaluate and resolve complex client business needs.

• Thrive in a fast-paced setting with the ability to multitask and execute priorities with uncompromising accuracy.

• Address and overcome objections by synthesizing direct correlations between product capabilities and client objectives.

• Utilize advanced storytelling capabilities to enhance client engagement and drive adoption of Google Ads marketing strategies.

• Expertly leverage AI-driven tools to optimize sales performance and deliver on rigorous client requirements.

Benefits & Perks

• Established career path supported by self assessments, virtual training, guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

• Robust career path with a full development plan Opportunity to grow in organization

• Paid-5 weeks training , 2 weeks leave and medical benefits

• Continuous learning through progressive training that is specific to your tenure and skills.

• Competitive salary with incentive programs

• Positive and supportive environment

• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule:

• Fixed schedule Monday to Friday 9am to 6pm

• Hybrid setup, 4 weeks of product training will be on-site.

Location:

• Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton & The Well, Downtown Toronto

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations

are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.