Call Center Manager jobs

• Job type – Permanent, full time
• Location – Vancouver based hybrid (2-3 days in office), quarterly travel within Canada and US required
• Working hours – Standard business hours PST

Salary - up to $150,000 (not inclusive of bonus or commission pay)

Your Talent, Your Terms | Results, recognition and rewards

Are you an accomplished sales leader with a strong track record of driving performance and a genuine passion for collector cars?

TFS is seeking a Senior Program Manager, Collector Car Sales to lead the development and execution of strategic sales initiatives within our specialized financing programs. This role offers a unique opportunity to apply your expertise in sales program management within the niche collector car market while contributing to the growth and success of TFS’ specialized business segment.

What’s the job:

The Senior Program Manager, Collector Car Sales is responsible for contributing to the overall success of TFS by delivering sales performance results within the Collector Car financing programs. The goal is to make the financing of Collector Car purchases for our partners seamless and profitable. This includes developing and sustaining a high level of overall sales penetration efficiency and effectiveness within each Collector Car financing program. The Senior Program Manager, Collector Car Sales is responsible for mentoring and training Team Leads, Account Managers and Account Executives.

The main objectives of this role include driving lead generation, creating and executing sales plans to achieve targets as well as building infrastructure for net new channels. The Senior Program Manager, Collector Car Sales will work closely with the operations team to streamline existing programs and to onboard new channel partners to ensure program success and growth.

The role supports TFS’ current and new initiatives through providing ongoing awareness to internal and external customers, all while adhering to company policy, process and procedures. These objectives are set in alignment with the company’s overall strategy of developing and leading a customer-focused culture while achieving business line objectives and financial results. This role will also contribute to the provision of straightforward and knowledgeable service with our customers, partners and team members through daily interactions to foster a relationship of mutual trust and confidence.

What you’ll be doing:

Effectively manage a team servicing an outbound and inbound lead generation strategy

• Develop a keen understanding of the customer needs of our various marketplaces and work closely with their teams to optimize lead flow to generate credit applications
• Have a solid understanding of the lenders in TFS’ programs and optimize efficient submission of credit applications to the correct lender while maximizing approval and revenue rates
• Work closely with Program Managers (internal) and external partners to develop and maintain key performance indicators and metrics from which to improve the overall performance of the Collector Car finance strategy
• Work closely with the internal stakeholders and the lender partners to improve the service levels in terms of turnaround times and overall approval rates
• Implement training and coaching protocols to improve overall conversion of financing approvals

Lead the development of a best in class onboarding, training and retention program

• Ensure internal and external parties are knowledgeable of the products, services and procedures offered by TFS before we put them in front of customers
• Lead the onboarding, training and development of new Account Managers
• Develop and implement a “path to success” protocol to inspire team members to elevate performance and drive success at TFS

Provide accurate and timely reporting to TFS management

• Work closely with the TFS management team to define a list of KPI’s to ensure the success of TFS’ Collector Car programs
• Provide end of month KPI results report on each channel
• Keep internal team abreast of new lenders, program changes, new services, etc.

Create and drive a performance based culture

• Proactively motivate and manage a team of Team Leads, Program Managers, Account Managers and Account Executives to achieve monthly, quarterly and annual sales targets
• Ensure individual team members are meeting and/or exceeding established sales KPI’s
• Assist in creating compensation and recognition programs to drive superior performance

What you bring:

• A strong sense of integrity, professionalism and a results-oriented attitude to continually improve processes and systems, enhance efficiency, and contribute to overall organizational success
• Results driven and action oriented
• 5+ years of finance industry experience (Program Manager/Senior Sales/Relationship Manager/Operational Credit Risk management) with a record of success in auto financing
• Strong understanding of credit markets, transactional workflow, senior level F&I or brokerage model is critical
• 5+ years of senior sales management experience
• Proven track record in sourcing, analysis, risk assessment, negotiation, due diligence and successfully closing transactions
• Knowledge of SalesForce is an asset
• Advanced skills with Microsoft Office products
• University degree in a related field (Economics, Commerce, or Finance)
• CPA, CFA or MBA is an asset

Why join TFS:

TFS’ culture is results, recognition and rewards based, with a focus on achieving results in a high performing team environment.

As part of the Travelers Group of Companies, Travelers Financial Solutions is one of North America’s most innovative and fast growing independent financing and leasing solutions providers. Together with its affiliates, TFS provides automotive, equipment, aircraft and other asset based financing solutions to the North American market. TFS is focused on delivering best in class, full spectrum financing solutions to OEMs, dealerships and marketplaces.

TFS is an equal opportunity employer and believes in providing a diverse and inclusive workplace where all team members have an opportunity to succeed.

Results, Recognition, and Rewards: At TFS, we are driven by results and committed to recognizing and rewarding your achievements. Through performance-based rewards and growth opportunities, your contributions are valued and acknowledged, motivating you to continue excelling in your role.

Growth opportunities and supportive leadership: Our leaders are committed to your professional growth and success. They provide guidance, resources to help you develop your skills, expand your knowledge, and achieve your career goals within the organization.

Employer paid benefits: At TFS, we prioritize the well being of our team by offering a comprehensive benefits package. Our medical and dental plan includes vision care and life insurance, ensuring you and your dependents have the coverage you need.

Employee Investment Program: We believe in helping you achieve your financial goals. Our investment program offers the choice of RRSP, TFSA, and Cash accounts. To further support your savings, TFS provides a company matching program, helping you grow your investments more effectively.

Promoveo: TFS celebrates choice and offers the ability to work in office (Vancouver, BC), hybrid or remote (for most roles). We know that our team members are the most important part of our business and we trust in our team members to work in a way that provides them the ability to succeed in their work.

Pay: Up to $150,000.00 per year

Additional pay:

• Bonus pay
• Commission pay

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Employee stock purchase plan
• Extended health care
• Life insurance
• Paid time off
• Vision care
• Work from home

Work Location: Hybrid remote in Vancouver, BC (V7X)