Calgary Performing Arts jobs in Calgary, AB

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

• Provide detailed guidance and leadership to fulfillment teams on event-related matters.
• Lead by example at all times while contributing to the overall goals and objectives of the organization and delivering on the expectations of clients.
• Manage event organizers through the planning process, anticipating needs and demonstrating exceptional event strategy and project management expertise.
• Deliver service excellence by providing a personalized, professional, and seamless experience to clients.

• Listen to and anticipate client needs to ensure events meet or exceed client-established goals and objectives.
• Capture intricate event details and requirements in a clear, concise, and effective manner.
• Provide recommendations to enhance services that align with client goals and objectives.
• Balance client needs with the achievability of event logistics and venue standards.
• Ensure client deadlines are communicated and met, including but not limited to payment schedules, event details, and final guaranteed attendance.
• Liaise with client and supplier contacts for each event, ensuring requirements are captured.
• Issue event details, including floor plans, in a timely fashion.
• Problem solve and resolve conflict, which may include negotiating with fulfillment teams, clients, suppliers, etc. Identifying and resolving event conflicts that may occur with simultaneous events.
• Respond to all client & event requests, including organizing, prioritizing, communicating, delegating, and executing changes to function space, service requirements, staffing, and access.
• Identify authorized client representatives who have signing authority to make changes or additions on-site.
• Ensure event planning guidelines and safety regulations are communicated in advance of the event.
• Demonstrate emotional composure during fast-paced and stressful situations.
• Communicate with the sales team to ensure all pertinent event information is seamlessly transitioned
• Coordinate communication and efforts with all employees & suppliers towards the goal of providing the highest level of service excellence through consistent, accurate, and ongoing communication.
• Communicate all relevant information during handover to ensure seamless transitions with team members, including in-person handover briefings and handover notes.

• Manage overall event profitability by maximizing revenue opportunities for both the client and the organization; understand profit margins and expenses.
• Ensure timely event-related reports, including but not limited to event plans, invoices, and event profit/loss reports.
• Utilize event management system to capture all event details as well as supplemental documentation (emails, forms, floor plans, event synopsis, handover notes, etc.).
• Ensure floor plans are properly scaled, shared, and implemented.
• Ensure events are closed and invoiced in a timely manner.

• Completion of a 2-year diploma or certificate in event management or business is preferred.
• 3-5 years’ experience in event management and floor plan systems
• Project management certificate considered an asset
• Ability to articulate a clear, concise, yet detailed idea, thought or concept
• Actively listen, ask questions, be curious and breaks down complex tasks into manageable parts in a systematic, detailed way
• Exceptional organizational and project management skills with the ability to manage multiple priorities, deadlines, and events simultaneously.
• Outstanding interpersonal and communication skills, with the ability to build strong relationships with clients, vendors, and internal stakeholders.
• Proven ability to analyze challenges, resolve conflicts, and make sound decisions in fast-paced, deadline-driven environments.
• Strong customer service orientation with a commitment to delivering exceptional client experiences and exceeding expectations.
• Demonstrated leadership, collaboration, and team coordination skills with the ability to effectively manage cross-functional partnerships and drive successful event execution.