Application Support Analyst (Junior)
Missions
RESPONSIBILITIES
Provide first and second level support for Financing & Transaction Banking (FTB) business applications, ensuring high availability and operational stability.
Investigate, troubleshoot, and resolve production incidents and user issues within agreed service levels.
Act as the primary liaison between business users, development teams, and infrastructure teams to ensure effective issue resolution and communication.
Monitor application performance, identify recurring issues, and drive continuous service improvements.
Support application releases, change management activities, and production deployments.
Maintain support documentation, operational procedures, and knowledge base articles.
Ensure compliance with operational controls, regulatory requirements, and internal policies.
Support users across multiple regions and time zones.
Profile
REQUIREMENTS
Mandatory
Experience providing first and second level application support in a production environment.
Strong troubleshooting and incident management skills.
Experience investigating and resolving functional and technical application issues.
Ability to coordinate effectively with business users, development teams, and infrastructure teams.
Experience supporting application releases, production deployments, and change management activities.
Knowledge of application monitoring and performance management.
Strong communication and stakeholder management skills.
Ability to work in a fast paced environment supporting business critical applications.
English required.
Nice to Have
Experience supporting Financing & Transaction Banking (FTB) applications.
Knowledge of IT service management best practices.
ITIL certification.
Nice to Have
Project experience with Microsoft Azure.
Bachelor's degree in Computer Science, Information Systems, or a related field.
LANGUAGE:
Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.

Your future duties and responsibilities

Required qualifications to be successful in this role

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Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

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