Business Support Representative jobs

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Disclaimer: Marketed as Business Development Representative but the official title is B2B Sales Customer Expert II

About Us

Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

• Autonomous - We encourage and trust your decision making skills.

• Progressive work environment- If you have skills to prove we have all ladders for you to grow

• Flexible - We believe in results

• Innovative - All ideas matters

• Inclusive - Everyone is Included and everyone wins

About the job

Google Cloud Platform team helps customers transform and evolve their business through the use of Google’s global network, web-scale data centers, and software infrastructure. As part of an entrepreneurial team in this rapidly growing business, you will help shape the future of businesses of all sizes using technology to connect with customers, employees, and partners.

Annual Base Salary starting at CAD $51,000 with earning potential from 5-30% based on maximizing bonus and in-year increments.

Responsibilities

• Execute daily outbound phone calls/emails, contact prospective decision makers, build quick rapport, assess needs and qualify.

• Explain Google products/solutions and value proposition to businesses of different verticals and sizes and explain how they address client needs.

• Execute outbound prospecting campaigns to source, contact, and engage prospective customers interested in evaluating Google products.

• Develop and lead outbound campaigns from idea-generation through to initial pitch, pipeline qualification to deal closure.

• Lead and contribute to team projects to develop and refine our sales process.

• Develop and codify best practices and sales workflows for interactions with prospects

• Achieve or exceed monthly sales quota.

• Reach out to existing customers to pitch new ancillary products or increase spend in products currently used.

• Troubleshoot small technical setup issues or route them to relevant teams.

Qualifications

• Bachelor’s degree, College diploma or equivalent degree.

• 1 year minimum experience in consultative Selling: managing a portfolio of customers, identifying customers/partners needs, focus on customer goals, results and clients satisfaction.

• Google Product knowledge:not limited to Google cloud & Digital media.

• Outgoing and confident in inbound/outbound phone sales with great phone etiquettes.

• Strong desire to meet or exceed productivity, readiness, sustainability, and task points, compliance and customer satisfaction targets.

• Strong verbal and written communication skills to pitch on the phone and compose compelling proposals.

• Proven track record of target overachievement, strong sales attitude and desire to meet and overachieve multiple KPIs and Sales Quotas.

• Knowledge of Google Products and its competitive landscape.

• Proven technical ability with CRMs (customer relationship management).

Skills

• Thrive in a fast-paced, high-growth, rapidly changing environment.

• Experience working in a technical sales environment.

• Knowledge of CRM systems but not limited to Salesforce & LinkedIn Navigator.

• Analytical mindset and go-getter attitude; self-motivated to achieve personal goals and goals set for the team.

• Proven success in generating leads and experience cold calling and presenting sales pitches based on value and not price.

• Organized and has pipeline management, time management skills and prioritization skills.

• Excellent verbal and written communication skills in English.

• Dependable, reliable with a strong work ethic.

• Proactive, organized, responsible, proven ability to work well with a team.

Benefits & Perks

• Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

• Robust career path with a full development plan and the opportunity to grow in the organization.

• Paid 4 weeks training, 2 weeks leave.

• Continuous learning through progressive training that is specific to your tenure and skills.

• Competitive salary with incentive programs

• Positive and supportive environment

• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule

• Fixed schedule Monday to Friday, 9 hrs shift from 9 AM to 6 PM.

Location

• Candidates are advised to be within travel distance from our primary location Yonge & Eglinton.

• Hybrid setup, 4 weeks of product training will be on-site.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.