Business Operation Specialist jobs

Company Description

Hisense Canada is the Canadian headquarters that was established by our parent company - Hisense – in Mississauga, ON. We are a fast-growing consumer electronics and appliance manufacturer that offers high-quality and cutting-edge TVs, home appliances, and Home Comfort products.

Hisense was founded in 1969 in Qingdao, China and for over 5 decades has been committed to developing innovative consumer products. Hisense is the No.1 TV brand in the world and the No.1 VRF manufacturer in China, the largest VRF market in the world. The company has built 55 overseas companies and utilizes 29 high-end international production facilities in Europe, Central America and South Africa. Hisense over has 20 research and development centers worldwide with the sole aim of delivering first-rate and affordable products that improve the lives of consumers.

Our intention is to make your life simpler, better, and more entertaining through carefully designed and well-built products.

Job Description

We are seeking a highly organized and analytical E-Commerce Operations Specialist to support and optimize our online sales channels. This role is responsible for managing product listings, monitoring platform performance, coordinating promotions, ensuring content accuracy, and driving operational excellence across key e-commerce marketplaces and retail partner websites.

Key Responsibilities

• Manage day-to-day operations across e-commerce platforms and online retail partners.
• Ensure product listings, pricing, inventory, promotions, and digital assets are accurate and up to date.
• Monitor site performance, product availability, and customer experience metrics.
• Coordinate product launches, content updates, and promotional campaigns
• Maintain and optimize product content, specifications, images, videos, and enhanced brand content.
• Ensure consistency of product information across all online channels.
• Support category management initiatives to improve visibility and conversion.
• Track and analyze key performance indicators (KPIs), including sales, traffic, conversion rates, inventory health, and customer engagement.
• Generate regular reports and provide insights to identify opportunities for growth and optimization.
• Monitor competitor activities, pricing, and promotional trends.
• Collaborate with Marketing, Sales, Product Management, Supply Chain, and Customer Service teams to ensure seamless execution of e-commerce initiatives.
• Work closely with external platform partners and vendors to resolve operational issues.
• Support demand planning and inventory management to minimize stock-outs and excess inventory.
• Monitor platform compliance, product performance, and customer feedback.
• Support advertising and promotional execution as required.

Education & Experience

• Bachelor's degree in Business, Marketing, E-Commerce, or a related field.
• 3-5 years of experience in e-commerce operations, digital commerce, marketplace management, or a related role.
• Strong analytical skills with proficiency in Excel and data reporting.
• Experience managing product data, digital content, and online merchandising.
• Excellent organizational and project management skills.
• Strong communication and cross-functional collaboration abilities.
• Experience with Amazon Vendor/Seller Central, Walmart Marketplace, Shopify, or similar e-commerce platforms.
• Knowledge of e-commerce KPIs such as conversion rate, traffic, ROAS, CTR, and inventory metrics.
• Experience with PIM, CMS, ERP, or product content management systems.

Key Success Measures

• Product content accuracy and completeness.
• Online assortment growth and product availability.
• On-time execution of promotions and product launches.
• Digital shelf performance and content quality scores.
• Improvement in online conversion and sell-out results.
• Retail partner satisfaction and operational efficiency.

Additional Information

Hisense Canada provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, citizenship status, age, disability, or any other category protected under applicable law. This policy applies to all terms and conditions of employment, including, but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Ability to commute/relocate:

• Mississauga, ON L5N 8C2: reliably commute or plan to relocate before starting work (required)

Application question(s):

• What is your salary expectation?

Experience:

• consumer electronics sales: 5 years (required)
• national account: 2 years (required)

Work Location: In person