Business Intelligence Support Analyst jobs

Company Overview:

ChocXO Chocolatier LLC is a fast-growing, premium North American chocolate manufacturer redefining how modern food manufacturing is built and scaled. Privately owned, well-capitalized, and founder-led, we operate at the intersection of branded CPG, contract manufacturing, innovation, and sustainability — with the freedom to invest long-term and do things the right way.

In the past year alone, we have:

• Scaled from one manufacturing site to three
• Expanded our brand portfolio, including the mission-driven Endangered Species Chocolate
• Invested heavily in new capacity, automation, and enterprise-grade systems
• Begun construction on a next-generation manufacturing campus in Rockwall, Texas

Our manufacturing footprint includes:

• Delta, British Columbia – 60,000 sq. ft. fully automated, SQF Level 3 flagship
• Indianapolis, Indiana – 35,000 sq. ft. facility, home of Endangered Species Chocolate
• Rockwall, Texas – 225,000 sq. ft. state-of-the-art manufacturing and distribution complex opening in 2026

We are seeking an experienced and highly skilled Business Analyst to join our team. This pivotal role will be instrumental in driving operational excellence by leveraging the full capabilities of the Syspro ERP, Ignition, AI (LLM & Agentic) and other critical systems.

The successful candidate will be the key link between business operations and technological execution, ensuring that all aspects of the business—from logistics and ordering to production and finance—are optimized for maximum efficiency and scalability. If you possess a deep understanding of SQL-based ERPs (ideally SYSPRO), strong SQL skills, advanced AI experience, and a proven track record supporting cross-functional teams in a demanding manufacturing environment, we encourage you to apply.

Key Responsibilities

• Syspro Optimization: Own the Syspro ERP system, focusing on its use across all business functions and partner with technical experts to optimize throughout (e.g., Inventory, Production/WIP, Financials, Sales/AR, Purchasing/AP). Grow to adjust the system and workflows.
• Support Process Improvement: Assist in analyzing, mapping, and documenting current business processes related to ordering, logistics, inventory management, and production. Identify bottlenecks and inefficiencies, and design optimized solutions within Syspro.
• Requirements Gathering: Lead discovery sessions with cross-functional teams (e.g., Operations, Finance, Sales) to elicit, analyze, and document detailed business requirements for system enhancements and new functionality.
• Data Analysis & Reporting: Utilize SQL to query the Syspro database, extract, and manipulate data for insightful reporting, KPI tracking, and troubleshooting. Develop and maintain custom reports and dashboards.
• Implementation & Support: Plan and execute the implementation of new Syspro modules or configurations.
• Project Management: Manage full-cycle projects related to ERP enhancements and system integrations, ensuring solutions meet business needs and are delivered on time and within budget.
• Compliance: Ensure Syspro processes and data integrity comply with food manufacturing industry regulations and quality standards.

Qualifications and Skills

• Minimum 3 years of experience as a Business Analyst, ERP Consultant, DB Admin or similar role.
• Mandatory: Expertise managing and optimizing Syspro ERP 8 or similar SQL-based ERP
• Ideal: Proven experience in a Manufacturing or Food Production environment.
• Proficiency in SQL for querying relational databases, data extraction, analysis, and report generation.
• Exceptional analytical, problem-solving, and communication skills (written and verbal).
• Demonstrated ability to translate complex business needs into technical specifications and vice-versa.
• Bachelor’s degree in Business Administration, Information Technology, Engineering, or a related field.

Pay: $120,000.00 per year

Benefits:

• Dental care
• On-site parking

Education:

• Bachelor's Degree (required)

Location:

• Delta, BC V3M 6R9 (required)

Work Location: In person