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Job Post Details

Service Manager - job post

2G Energy Corp
Fergus, ON•Hybrid work
$90,000–$140,000 a year - Permanent, Full-time

Job details

Pay

  • $90,000–$140,000 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Weekends as needed

Location

Fergus, ON•Hybrid work

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • RRSP match
  • Casual dress
  • Extended health care
  • Flexible schedule

Full job description

Position Overview

The Service Manager is a fast-paced, high-impact leadership role responsible for overseeing day-to-day service operations and ensuring the delivery of high-quality support to customers. This position is ideal for a highly organized and proactive individual who thrives in a dynamic environment and can effectively manage multiple priorities.

Reporting to the Operations Manager, you will lead a team of service technicians, provide technical expertise in CHP/Power Generation systems, and play a critical role in maintaining system performance, customer satisfaction, and operational efficiency.

Key Responsibilities

Service Operations & Planning

  • Coordinate and schedule service activities to ensure efficient resource utilization and timely project completion
  • Maintain a rolling 6‑month service forecast and ensure parts, tools, and resources are aligned with upcoming work
  • Oversee service order lifecycle (open, review, close) while minimizing work-in-progress (WIP)
  • Manage time-sensitive service requests within a structured workflow to support operational continuity

Team Leadership & Development

  • Lead, mentor, and support a team of service technicians, providing technical guidance and direction which can be in the evenings and weekends as well.
  • Facilitate daily communication and weekly team meetings to drive alignment and performance
  • Oversee technician training, development programs, and annual performance reviews
  • Plan workforce capacity and recruit additional technicians as needed to support growth

Customer & Stakeholder Engagement

  • Build strong customer relationships by understanding needs, resolving issues, and ensuring high levels of satisfaction
  • Prepare service and parts estimates and support customers with technical solutions
  • Collaborate with sales and project teams to identify service upgrades, expansions, and optimization opportunities
  • Provide regular updates and operational feedback to the Operations Manager

Technical & Service Excellence

  • Ensure adherence to OEM maintenance schedules to maintain system performance and reliability
  • Promote best practices in service delivery, safety, and quality standards across all activities

Performance, Reporting & Administration

  • Monitor service KPIs to evaluate operational performance and drive continuous improvement
  • Maintain accurate service records, reports, and documentation
  • Review field service reports and technician expenses to ensure accuracy and accountability
  • Develop and manage service budgets to ensure cost-effective operations
  • Coordinate warranty claims with the parts department
  • Ensure compliance with health, safety, and industry regulations

What Makes This Role Unique

  • High-impact position critical to maintaining smooth operations and customer success
  • Fast-paced, dynamic environment with opportunities for ownership and decision-making
  • Ideal for a highly organized professional who excels at managing competing priorities

Pay: $90,000.00-$140,000.00 per year

Benefits:

  • Casual dress
  • Dental care
  • Extended health care
  • Flexible schedule
  • On-site parking
  • Paid time off
  • RRSP match
  • Vision care

Language:

  • English (required)

Licence/Certification:

  • Driving Licence (required)
  • Passport (required)

Location:

  • Fergus, ON (preferred)

Work Location: Hybrid remote in Fergus, ON

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