Bowmanville Marina jobs

Bowmanville Marina-Front Desk / Reception| Full-time & Part-Time

The Guest Services agent completes guest registration, room assignments, blocking, check out, and accounting procedures. Provides efficient, gracious, and professional guest service.

Duties & Responsibilities

• Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations.
• Perform all duties on the position certification checklist.
• Ability to read, analyze, interpret, and effectively explain items such as common reports, guest folios, and emergency procedures. Know role in emergency situations.
• Give a warm and sincere greeting. Check the guest in and out efficiently and in a friendly manner. Use the guest’s name at least twice. Anticipate the guest’s needs and exceed their expectations. Give the guest a fond farewell/warm good-bye. Thank them and invite them back.
• Always answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
• Open and close shift correctly. Make cash drops in accordance with proper cash handling procedures.
• Understand and consistently follow all cash handling procedures including the hotel credit and check cashing procedures.
• Ensure all credit cards and cash funds are balanced throughout each shift.
• Complete guest and information privacy training.
• Offer and properly handle requests for wake-up calls and “do not disturb” requests.
• Effectively operate the hotel computer system or property management system upon certification.
• Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, hotel surroundings (i.e. mall, restaurants, and medical facilities).
• Monitor room availability, selling strategies, discounts and frequent guest program benefits.
• Keep desk area clean. Understand that it is every associate’s responsibility to keep the hotel clean and in immaculate condition. Complete daily/weekly cleaning schedule.
• Inform management of any guest or system-related issues.
• Read and initial log daily.
• Maintain proper key control.
• Forward Lost and Found inquiries to Loss Prevention.
• Follow brand check-in/check-out procedures for all guests.
• Assist with Sales and Marketing efforts as directed by management staff.
• Possess working knowledge of reservation procedures. Know cancellation and walk procedures.
• Ensure security and confidentiality of all guest and hotel information and material.
• Attend work on time as scheduled and adhere to attendance policy.
• Participate in daily pre shift.
• Utilize property Service Recovery.
• Report unsafe conditions and suspicious activity to GM (Alan).
• Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as required. Use personal protective equipment.
• Communicate properly and effectively with the guest, associates, and managers. Effectively respond to and resolve guest complaints.
• Promote teamwork and associate morale.
• Follow proper key control procedures.
• Never give a key to a guest room out without verifying the requestor’s identity.
• Never give connecting rooms without the express permission of both guests.
• Never announce a guest’s room number.
• Perform other duties as assigned.