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    • We are looking for a dependable and driven Retail Key Holder to support store operations, including opening and closing…
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Job Post Details

Retail Key Holder (Opening & Closing Shifts) - job post

BOMBAY HAIR
8028 128th Street, Surrey, BC V3W 4E9
From $18.50 an hour - Part-time, Full-time

Job details

Pay

  • From $18.50 an hour

Job type

  • Part-time
  • Full-time

Shift and schedule

  • Weekends as needed
  • Holidays

Location

8028 128th Street, Surrey, BC V3W 4E9

Benefits

Pulled from the full job description

  • Store discount
  • Flexible schedule
  • On-site parking

Full job description

Location: Surrey, BC
Company: Bombay Hair
Job Type: Part-Time / Full-Time

About Us

Bombay Hair is a fast-growing, women-owned e-commerce and retail company specializing in luxury hair extensions, styling tools, and hair care. Since launching in 2013, we’ve grown into a globally recognized brand and are now expanding our retail presence across Canada, starting with our flagship store in Surrey, BC.

We’re passionate about empowering people through beauty and confidence — and we’re looking for like-minded team members to help us deliver exceptional in-store experiences.

The Role

We are looking for a dependable and driven Retail Key Holder to support store operations, including opening and closing responsibilities. As a key member of our leadership team, you’ll help ensure the store runs smoothly when management is not present and deliver an exceptional customer experience.

You'll play a key role in delivering personalized experiences to clients, helping them find the perfect hair extensions or tools, and ensuring every customer leaves feeling empowered and beautiful.

What You’ll Do

  • Greet customers and create a welcoming in-store experience
  • Provide expert advice on hair extensions, tools, and hair care products
  • Educate customers on the benefits and application of Bombay Hair products
  • Assist with in-store demos and consultations
  • Maintain store cleanliness, restock shelves, and organize product displays
  • Process transactions and handle POS systems accurately
  • Collaborate with the team to achieve daily and monthly sales goals
  • Act as a brand ambassador — helping customers feel confident in their purchases

What We’re Looking For

  • Retail or customer service experience (beauty or hair industry is a plus!)
  • Strong interpersonal and communication skills
  • A passion for beauty, hair extensions, and helping others feel their best
  • Reliable, organized, and team-oriented attitude
  • Availability to work flexible hours including weekends and holidays

Duties/Responsibilities:

  • Provide world-class customer service to our clients via phone, live chat, and email
  • Resolve client inquiries with a first contact resolution and a sense of urgency
  • Contribute to continuous improvement initiatives.
  • Support clients through assisting retail and e-commerce orders, returns, and more
  • Provide clients with exceptional solutions, product knowledge, and recommendations
  • Learn to navigate and multi-task various tech systems
  • Develop and manage strong customer relationships through outstanding and consistent customer experiences
  • Ensure proper procedures/guidelines are followed and adhered to.
  • Maintain attendance and availability requirements
  • Other duties as assigned

Qualifications:

  • 3+ years of customer service experience.
  • Call center, contact center and/or customer service experience is considered an asset
  • A commitment to complete 1 week of full-time training and adaptability to learning new applications and systems.
  • Experience working in E-Commerce, Customer Service, or Retail Sales.
  • An ability to prioritize and time-manage
  • Strong written and verbal communication skills.
  • High level of organizational and time management skills.
  • Be a team player; motivating and helping others.
  • Able to work in a team environment and independently.
  • Excellent leadership/mentorship/coaching skills.
  • Strategic thinking and problem solving skills.
  • An ability to work your shifts as scheduled and meet attendance requirements
  • An ability to be seated at a desk for up to 8 hours/day

The Hours:

  • Must be available for 1 full week of full training – Monday to Friday between 11am to 7pm
  • Select Full-Time and Part-Time availability for regularly scheduled shifts:
  • Part Time – 2 to 3 shifts/20 hours per week (minimum required)
  • Full Time – 4 shifts/32 hours per week
  • Full Time – 5 shifts/40 hours per week
  • Ability to work a Set Schedule
  • Ability to work until 6/7pm and weekends (assest)
  • Ability to work shifts up to 8.5 hours in length within our online and retail operating hours of 8 AM - 7 PM your local time 7 days per week
  • Ability to increase your availability during our peak sales events in November/December and April/May
  • Ability to work during peak sales events (time off requests will not be approved)
  • Open availability is preferred

Pay: From $18.50 per hour

Benefits:

  • Flexible schedule
  • On-site parking
  • Store discount

Work Location: In person

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