Bombay jobs in Surrey, BC

Location: Surrey, BC
Company: Bombay Hair
Job Type: Part-Time / Full-Time

About Us

Bombay Hair is a fast-growing, women-owned e-commerce and retail company specializing in luxury hair extensions, styling tools, and hair care. Since launching in 2013, we’ve grown into a globally recognized brand and are now expanding our retail presence across Canada, starting with our flagship store in Surrey, BC.

We’re passionate about empowering people through beauty and confidence — and we’re looking for like-minded team members to help us deliver exceptional in-store experiences.

The Role

We are looking for a dependable and driven Retail Key Holder to support store operations, including opening and closing responsibilities. As a key member of our leadership team, you’ll help ensure the store runs smoothly when management is not present and deliver an exceptional customer experience.

You'll play a key role in delivering personalized experiences to clients, helping them find the perfect hair extensions or tools, and ensuring every customer leaves feeling empowered and beautiful.

What You’ll Do

• Greet customers and create a welcoming in-store experience
• Provide expert advice on hair extensions, tools, and hair care products
• Educate customers on the benefits and application of Bombay Hair products
• Assist with in-store demos and consultations
• Maintain store cleanliness, restock shelves, and organize product displays
• Process transactions and handle POS systems accurately
• Collaborate with the team to achieve daily and monthly sales goals
• Act as a brand ambassador — helping customers feel confident in their purchases

What We’re Looking For

• Retail or customer service experience (beauty or hair industry is a plus!)
• Strong interpersonal and communication skills
• A passion for beauty, hair extensions, and helping others feel their best
• Reliable, organized, and team-oriented attitude
• Availability to work flexible hours including weekends and holidays

Duties/Responsibilities:

• Provide world-class customer service to our clients via phone, live chat, and email
• Resolve client inquiries with a first contact resolution and a sense of urgency
• Contribute to continuous improvement initiatives.
• Support clients through assisting retail and e-commerce orders, returns, and more
• Provide clients with exceptional solutions, product knowledge, and recommendations
• Learn to navigate and multi-task various tech systems
• Develop and manage strong customer relationships through outstanding and consistent customer experiences
• Ensure proper procedures/guidelines are followed and adhered to.
• Maintain attendance and availability requirements
• Other duties as assigned

Qualifications:

• 3+ years of customer service experience.
• Call center, contact center and/or customer service experience is considered an asset
• A commitment to complete 1 week of full-time training and adaptability to learning new applications and systems.
• Experience working in E-Commerce, Customer Service, or Retail Sales.
• An ability to prioritize and time-manage
• Strong written and verbal communication skills.
• High level of organizational and time management skills.
• Be a team player; motivating and helping others.
• Able to work in a team environment and independently.
• Excellent leadership/mentorship/coaching skills.
• Strategic thinking and problem solving skills.
• An ability to work your shifts as scheduled and meet attendance requirements
• An ability to be seated at a desk for up to 8 hours/day

The Hours:

• Must be available for 1 full week of full training – Monday to Friday between 11am to 7pm
• Select Full-Time and Part-Time availability for regularly scheduled shifts:
• Part Time – 2 to 3 shifts/20 hours per week (minimum required)
• Full Time – 4 shifts/32 hours per week
• Full Time – 5 shifts/40 hours per week
• Ability to work a Set Schedule
• Ability to work until 6/7pm and weekends (assest)
• Ability to work shifts up to 8.5 hours in length within our online and retail operating hours of 8 AM - 7 PM your local time 7 days per week
• Ability to increase your availability during our peak sales events in November/December and April/May
• Ability to work during peak sales events (time off requests will not be approved)
• Open availability is preferred

Pay: From $18.50 per hour

Benefits:

• Flexible schedule
• On-site parking
• Store discount

Work Location: In person