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Client Solutions Manager - Industry Operations (Commerce) - Toronto

Location :
Toronto

Employment Type :
Regular

Job Code :
A49114A

Responsibilities

The Industry Operations Team at TikTok formulates industry strategy and identifies growth opportunities to deliver vertical-specific solutions and methodologies. We nurture accounts through high-touch client service and education on TikTok solutions, supporting clients in achieving their marketing and business objectives. Cross-functional collaboration is a mainstay for the team, providing holistic solutions that integrate product knowledge, vertical expertise, and market-level insights. This position is for an existing vacancy. Responsibilities - Act as a Consultant to clients and internal stakeholders - Operate as solutions partner for clients and agencies, covering product adoption, campaign strategy, and optimization to link marketing objectives to business outcomes. - Stay current on product developments, market trends, vertical movements, and competitor activity to advise clients and internal teams with forward-looking recommendations. - Build Test & Learn frameworks leveraging TikTok’s measurement solutions (BLS, CLS, Ad Effectiveness, Incrementality, etc.) to demonstrate full-funnel business impact. - Drive and facilitate the adoption and correct implementation of Pixels, SDKs, Mobile Measurement Partners (MMPs), and TikTok Shop integrations, ensuring technical accuracy and functionality. - Develop and deliver narratives, workshops, and business reviews to upskill clients, agencies, and cross-functional partners on TikTok solutions and best practices. - Clearly articulate and establish the value of TikTok within the client’s media mix and long-term communication strategy. - Manage and grow post-sale relationships with clients and agencies, serving as the technical and strategic point of contact. - Review and challenge media plans with a hands-on perspective, providing actionable recommendations for success. - Own end-to-end campaign executional checks: campaign setup validation in TikTok Ads Manager (naming conventions, tracking, placements, optimization settings), creative QA, and compliance. - Proactively monitor campaign delivery and make real-time optimization suggestions, ensuring correct pacing, efficient budget allocation, and achievement of performance objectives. - Lead conversations on Always On content strategies and performance campaigns, supporting revenue growth in partnership with Client Partnerships Managers. - Compile, analyse, and present campaign data and insights through reports and account audits, including identifying delivery issues, performance bottlenecks, and optimization opportunities. - Prioritize operational tasks based on urgency and impact, balancing technical troubleshooting with client-facing needs. - Build trusting relationships with clients, agencies, and internal cross-functional teams (product, measurement, creative, operations) to deliver on growth objectives. - Navigate cross-functional teams effectively, knowing which technical or product support teams to engage for specific campaign challenges. - Champion product adoption and lead the execution of programs, packages, and betas aligned with company and market priorities. - Share responsibility for account and opportunity planning, working with sales to design client-centric strategies. - Track and report on revenue impact tied to campaign activities, demonstrating accountability both individually and as part of the team. - Contribute to knowledge sharing across Client Solutions Teams by creating case studies, playbooks, or internal learning sessions from hands-on campaign and market experience.

Qualifications

Minimum Qualifications - 5+ years in client services, account management, or campaign management in digital performance marketing, with hands-on expertise in ads platforms. - Solid understanding of digital media KPIs and how to optimize against them across awareness, consideration, and performance objectives. - Proven experience managing complex campaign portfolios across branding and performance advertisers, including multi-market coordination. - Proficiency in campaign analytics and reporting tools (Excel, Thinkcell, dashboards), with the ability to extract actionable insights from platform data. - Detail-oriented, analytical and a creative problem solver. Preferred Qualifications - Comfortable with revenue-bearing responsibilities and managing team targets. - Experience with App/Leads/Shopping Ads/E-commerce marketing. - Demonstrated ability to implement and troubleshoot conversion tracking via Pixels, SDKs, and Mobile Measurement Partners. - Experience with 3rd party ad measurement verification partners (such as IAS and DV) - Proven ability to diagnose and solve platform-related issues (e.g., delivery, optimization, attribution gaps, or creative disapprovals) by working directly with product and engineering teams. - Track record of building and executing strategic education programs to drive product adoption. The Company is committed to leveraging new technologies and working efficiently. As a result, artificial intelligence systems may be used to screen, assess and/or select applicants for this position.

Job Information

【For Pay Transparency】 Toronto Compensation Description (Regular)

The base salary range for this position in the selected city is CAD$ 85264- CAD$ 116527 ​

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, restricted stock units and benefits. ​

Employees have day one access to extended health, dental, a group registered retirement savings plan (RRSP) with company match issued through a deferred profit sharing plan (DPSP), paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive paid holidays, vacation, and sick time. ​

The Company reserves the right to modify or change these benefits programs from time to time, with or without notice subject to compliance with local laws. ​

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. ​

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. ​

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. ​

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Diversity & Inclusion ​

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. ​

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request