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Bench/Field Service Technician
SCICAN
1440 Don Mills Road, North York, ON M3B 3P9
From $55,000 a year
Permanent, Full-time
Apply now

Job details

From $55,000 a year
Tuition reimbursement, Paid time off, Vision care, Dental care, Life insurance, Disability insurance, Company pension, Discounted or free food
Permanent, Full-time
1440 Don Mills Road, North York, ON M3B 3P9

Full job description

Overview

We are seeking a dynamic and highly skilled Bench/Field Service Technician to join our Medical Devices Equipment technical support operations department.

Please Note: This is a hands-on product mechanical, electronic, and clinical hardware service product position. It is focused on the physical repair, calibration, and maintenance of SciCan medical/dental device equipment (e.g., sterilization and infection control systems). This is NOT an IT, software, or network administration position.

As a Bench/Field Technical Service Technician at SciCan Ltd., the individual will be the frontline champion for our dental and medical customers. In this role, the "customer" is not just the person on the phone—it is every patient, clinician, and staff member impacted by our equipment. Your mission is to own technical issues from start to finish, deliver precise solutions, and aggressively minimize equipment downtime.

The Bench Technician’s daily responsibilities will span hands-on equipment repairs, remote phone/email troubleshooting, installations, preventative maintenance, and delivering technical training.

Core Competencies

  • Customer-Centric & Urgent: Deeply dedicated to meeting customer expectations with a strong sense of empathy and responsiveness.
  • Analytical Problem Solver: Able to troubleshoot, read technical logic, and resolve complex mechanical/electronic issues efficiently.
  • Clear Communicator: Articulates complex technical information easily to both internal teammates and non-technical external customers.
  • Accountable & Independent: Takes full ownership of tasks from diagnostic to resolution while effectively managing a daily schedule.
  • Adaptable & Continuous Learner: Eager to learn new products quickly, cross-train within the department, and pivot smoothly when priorities change.
  • Quality & Detail-Oriented: Takes pride in high-quality workmanship, precise documentation, and accurate estimates.

Job Duties & Responsibilities

Technical Service & Support

  • Install, troubleshoot, repair, and perform preventative maintenance on SciCan Ltd. medical and dental equipment.
  • Provide world-class phone and email support to diagnose and resolve customer issues remotely.
  • Provide accurate repair estimates and safely manage tools and test equipment.
  • Study and strictly adhere to product materials, Operator/Service Manuals, technical bulletins, and department SOPs.

Collaboration & Training

  • Deliver technical training presentations to dealer technicians and internal staff (via Microsoft Teams or in person).
  • Actively participate in platform meetings and technical discussions to share field insights.
  • Gather and route critical field feedback to R&D, Sales, and Quality assurance teams to drive product improvement.

Administration & Compliance

  • Document all service actions thoroughly by completing service reports, logs, expense forms, and compliance paperwork.
  • Follow all SciCan Ltd. corporate policies, safety guidelines, and individual hospital/clinic safety protocols.

Requirements & Qualifications

Education & Experience

  • Diploma in Electronics Engineering Technology, Computer Science, or a related technical discipline (or equivalent practical experience).
  • Minimum of 3 years of hands-on experience in a technology repair, biomedical, or field service setting.

Technical Skills

  • Strong ability to read and interpret electronic schematics and technical drawings.
  • Proficiency with diagnostic test equipment, including digital multimeters and soldering tools.
  • Solid understanding of computers, Microsoft Office Suite, basic computer networking, and network-connected devices.

Soft Skills & Logistics

  • Excellent oral and written communication skills.
  • Proven ability to multi-task, prioritize high-stress situations, and work well in a collaborative team environment.
  • Physical capability to lift, move, and position heavy medical/dental equipment safely.
  • Valid driver’s license with a clean driving record and a willingness to travel for field service and vendor training.

Preferred Assets

  • Certified Electronics Technician (CET) designation.
  • Fluency in French (written and spoken).

Interested candidates , please email a copy of your resume to : hr@scican.com

We thank all candidates for their interest in SciCan Ltd., Candidates that meet the above requirements will be contacted for an interview. No phone calls please.

We offer : Competitive compensation, comprehensive Benefit & Pension program, continuing education reimbursement program, Fun & Positive team environment, to name a few. You may learn more about SciCan business and products by visiting our website at www.scican.com.

By applying and submitting your resume to our job posting, candidate acknowledges and confirms that the submitted resume is true and that the candidate is able to provide evidence of academic achievement or other information as required. You also confirm you are legally eligible to work in Canada.

SciCan strongly believes that diversity in the workplace is essential to our success. We are an equal opportunity employer and we value diversity in its workforce, encouraging applications from all qualified individuals. Upon request by the applicant, accommodation will be provided in all parts of the hiring process.

Job Types: Full-time, Permanent

Pay: From $55,000.00 per year

Benefits:

  • Company pension
  • Dental care
  • Disability insurance
  • Discounted or free food
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care

Application question(s):

  • Are you legally authorized to work in Canada?
  • Do you possess a valid , unexpired Ontario driver's licence ?
  • How many years of bench/field service repair of products/equipment experience do you have?
  • List bench tools you are proficient using independently from list provided? (Multimeter, Oscilloscope, Soldering Iron/Hot Air Station, DC Power Supply, Signal Generator, Diagnostic Software)
  • This role requires occasional travel to client sites for field service support/service. Are you willing and able to travel and drive to client sites within Ontario?

Work Location: In person

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