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Job Post Details

Customer Support & Production Assistant - job post

Applied Biological Materials Inc
3.4 out of 5 stars
Richmond, BC V6V 2J6
$48,000–$55,000 a year - Contract, Fixed term contract

Job details

Pay

  • $48,000–$55,000 a year

Job type

  • Fixed term contract
  • Contract

Location

Richmond, BC V6V 2J6

Benefits

Pulled from the full job description

  • Dental care
  • Extended health care

Full job description

Overview

GenomeMe Canada Inc. is a growing biotechnology company specializing in high-quality GeneAb IHC antibodies and related diagnostic solutions.

We are seeking a Customer Support & Production Assistant to support both our customer-facing operations and laboratory production activities. This is an entry-level opportunity well suited to a recent graduate with a science or life sciences background who is interested in gaining broad, hands-on experience in the biotechnology industry.

The role combines customer and order coordination with laboratory production work. The successful candidate will be organized, detail-oriented, comfortable communicating with customers and internal teams, and willing to learn both the customer operations and laboratory production sides of a biotech business.


New graduates are encouraged to apply.


Key Responsibilities

Customer & Operations Support

  • Support customer, distributor, and partner communications regarding GenomeMe products, orders, and services
  • Process customer orders accurately and coordinate with production and operations teams to support timely fulfillment and shipment
  • Respond to customer inquiries, requests, and concerns in a timely and professional manner
  • Maintain accurate records of customer communications, sales orders, and related documentation
  • Coordinate with internal teams to resolve order, delivery, or customer service issues
  • Support the Business Development Manager with sales, marketing, and customer-related activities as needed
  • Assist with administrative and operational tasks supporting customer service, sales, and order fulfillment.

Laboratory & Production Support

  • Perform routine laboratory production activities related to the manufacture of GenomeMe's GeneAb IHC antibodies
  • Follow established standard operating procedures (SOPs) and work instructions
  • Maintain accurate and complete documentation of production activities
  • Follow laboratory safety requirements and WHMIS practices
  • Identify and report production deviations, quality concerns, or non-conformances
  • Work collaboratively with the production team to meet production schedules and maintain product quality standards
  • Maintain a clean, organized, and safe laboratory work environment

Qualifications

  • Education: Bachelor's degree in Biology, Biochemistry, Biotechnology, Biomedical Sciences, Life Sciences, or a related scientific discipline
  • This is an entry-level position; prior full-time industry experience is not required
  • Previous co-op, internship, academic laboratory, customer service, sales support, or administrative experience is considered an asset
  • Strong organizational and time-management skills with excellent attention to detail
  • Strong written and verbal communication skills
  • Ability to learn new processes quickly and manage multiple priorities
  • Ability to work independently and collaboratively cross teams
  • Proficiency with Microsoft Office, including Excel, Word, and Outlook
  • Experience with CRM, ERP, or other business systems is considered an asset
  • Receptive to feedback and committed to continuous learning and professional development

Compensation

  • Base salary of $48,000–$55,000 per year, depending on qualifications and relevant experience
  • Performance-based bonus
  • Extended health and dental benefits

Work Location

  • 100% onsite in Richmond, BC
  • The successful candidate must be available to work onsite from the first day of employment
  • No relocation allowance will be provided

Employment Type: 1-year contract, with the possibility of extension to a permanent position based on performance and business needs.


Why Join GenomeMe

  • Gain hands-on experience across both customer operations and laboratory production
  • Build practical skills in customer support, order coordination, and biotech manufacturing
  • Develop broad exposure to the commercial and technical operations of a growing biotechnology company

We thank all applicants for their time and interest. Only shortlisted candidates will be contacted.

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