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Job Post Details

Scientific Client Advisor for Molecular Diagnostics Laboratory - job post

SecuriGene Labs
Vancouver, BC V5R 5T5
$45,000–$60,000 a year - Permanent, Full-time

Job details

Pay

  • $45,000–$60,000 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Monday to Friday

Location

Vancouver, BC V5R 5T5

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Casual dress
  • Extended health care
  • On-site parking

Full job description

We are a fast-growing molecular diagnostics laboratory supporting families, professionals, and partners across North America. We're looking for a Scientific Client Advisor who communicates clearly, stays organized, and builds and maintains trusted, lasting client relationships. In this role you'll be the knowledgeable point of contact for our corporate partners - managing their accounts, assisting with orders, answering their questions, and explaining technical concepts, including explaining DNA test results, ancestry and answering other client-specific questions. This is a career-track role: you'll start hands-on, supporting customers and accounts, and grow into managing your own portfolio of corporate partner accounts with a path toward team leadership.

What You'll Do

  • Serve as the knowledgeable point of contact for clients by answering questions and explaining technical concepts in clear, accessible language
  • Build, manage, and grow relationships with partner accounts, keeping them active and engaged, providing order related support and assisting with new orders
  • Onboard new partner accounts and grow existing ones, providing online training, support, and keeping in regular contact
  • Respond to customer and partner inquiries via email and phone in a clear, professional, and timely manner
  • Accurately log and track client interactions across internal systems
  • Ensure all communication aligns with company policies, privacy standards, and regulatory requirements
  • Help identify opportunities to streamline processes based on frontline feedback

What We're Looking For

  • 1+ year in customer service, account management, or client-facing work, ideally in healthcare, biotech, or a regulated environment
  • Bachelor of Science degree (or similar) preferred
  • Comfortable learning and explaining scientific concepts to non-expert audiences in clear, plain language
  • Exceptional attention to detail and accuracy
  • Reliability and accountability; you don't let things fall through the cracks
  • Strong written and verbal communication skills, fluent in English (C2-Proficient or better)
  • Ability to stay neutral and factual in customer-facing conversations
  • Interest in growing into a long-term, career-focused role

Please submit your cover letter and resume. This is an in-person position. This position offers commission in addition to base compensation. Working hours are Monday to Friday from 8:00am to 5:00pm. We thank you for your interest, but only shortlisted candidates will be contacted. No phone calls or emails please.

Pay: $45,000.00-$60,000.00 per year

Benefits:

  • Casual dress
  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off
  • Vision care

Experience:

  • Customer service: 1 year (preferred)

Work Location: In person

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