Billing Specialist jobs

OVERVIEW

Fastco is seeking a detail-oriented and customer-focused Accounts Receivable Technician to join our Finance team. Reporting to the Credit Manager, the Accounts Receivable Technician will support the day-to-day accounts receivable activities of the department, including processing customer payments for orders, assisting with collection activities, and responding to customer account inquiries.

This is an excellent opportunity for a candidate looking to build a career in accounting, finance, or credit management. The successful candidate will possess strong organizational skills, attention to detail, and a commitment to providing excellent customer service.

RESPONSIBILITIES

Customer Collections – 30%

• Assist with collection activities and follow up on outstanding customer balances.
• Contact customers regarding overdue invoices and payment status.
• Maintain accurate records of customer communications and collection efforts.
• Support the review and monitoring of aged receivables reports.
• Escalate complex collection issues or disputes to the Credit Manager when required.

Order Payment Processing – 50%

• Review customer accounts and process payments for sales orders.
• Process customer credit card transactions accurately and efficiently.
• Contact customers to obtain payment required to release orders.
• Verify that customer accounts meet credit requirements prior to order release.
• Maintain accurate records of payment transactions and account activity.

Customer Account Support – 20%

• Respond to customer inquiries regarding invoices, payments, account balances, and account status in a professional and timely manner.
• Build and maintain positive relationships with customers.
• Reconcile customer accounts and assist in resolving billing discrepancies.
• Collaborate with Customer Service, Sales, and other internal departments to ensure smooth order processing and customer satisfaction.
• Assist with various administrative and accounting-related tasks as required.

QUALIFICATIONS AND SKILLS

• Diploma of College Studies (DCS) or Attestation of College Studies (ACS) in Accounting, Administration, or a related field.
• Previous experience in an office, customer service, administrative, or accounting environment is considered an asset.
• Recent graduates with relevant education are encouraged to apply.
• Strong communication and customer service skills.
• Comfortable communicating with customers by phone and email.
• Willingness to learn collections, credit, and accounts receivable processes.
• Proficiency with Microsoft Office, particularly Excel.
• Experience working with an ERP system (SAP, NetSuite, Sage, or similar) is considered an asset.
• Excellent attention to detail, accuracy, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Bilingualism (French and English, spoken and written) is required to support customers across Canada.
• Knowledge of SAP Business ByDesign is considered an asset.

BEHAVIOURS

• Demonstrates a positive attitude and willingness to learn.
• Maintains a high level of accuracy and attention to detail.
• Provides excellent customer service through professional and courteous interactions.
• Demonstrates reliability, integrity, and accountability.
• Works effectively both independently and as part of a team.
• Communicates clearly and professionally with customers and colleagues.
• Adapts well to changing priorities and business needs.

** this position is on-site