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Job Post Details

Customer Support and Invoicing Analyst
$25–$35 an hour
Full-time

Job details

$25–$35 an hour
Full-time
Delta, BC

Full job description

Tasks

Commercial Operations & Customer Support

  • Support the preparation and validation of customer invoices for aircraft engine maintenance events.
  • Extract and consolidate data from multiple business systems, including SAP, configuration management systems, quality documentation, and operational records.
  • Review invoice-related data against contractual requirements to ensure accuracy and completeness.
  • Identify and investigate discrepancies such as duplicate charges, incorrect bookings, missing approvals, and billing exceptions.
  • Coordinate with Production, Supply Chain, Inspection, Accessory Repair Centre (ARC), Quality, and other stakeholders to improve data quality and invoice readiness.

Operational Planning & Business Coordination

  • Support the engine induction planning process by maintaining visibility of upcoming shop visits and maintenance events.
  • Assist in tracking and updating planning information within SAP and related business tools.
  • Prepare materials and data for cross-functional planning and alignment meetings.
  • Act as co-host and coordinator for organization-wide alignment meetings, ensuring information is current and stakeholders are aligned.

Business Analytics & Performance Management

  • Perform data analysis to support operational, commercial, and strategic decision-making.
  • Develop, maintain, and enhance dashboards, reports, and key performance indicators (KPIs).
  • Create professional presentations and management summaries for leadership reviews.
  • Support data-driven initiatives aimed at improving operational efficiency, customer satisfaction, and financial performance.

Process Excellence & Transformation

  • Support process reviews, process mapping, and documentation activities.
  • Identify opportunities for process simplification, standardization, and automation.
  • Participate in business transformation and continuous improvement initiatives.

What You Will Gain

  • Exposure to the commercial and operational side of the global aviation MRO industry.
  • Experience working with enterprise systems such as SAP and other specialized aviation business applications.
  • Practical knowledge of contract management, customer support, and invoice preparation processes.
  • Opportunities to develop analytical, presentation, and stakeholder management skills.
  • Participation in cross-functional projects involving operations, supply chain, quality, engineering, and customer-facing teams.
  • Insight into business transformation and continuous improvement initiatives within a leading aerospace company.

Qualifications & Skills

  • Currently pursuing a Bachelor's degree in Business Administration, Commerce, Finance, Supply Chain Management, Industrial Engineering, Operations Management, or a related field (3rd or 4th year preferred).
  • Strong analytical skills with the ability to review, validate, and interpret large datasets from multiple sources.
  • High attention to detail and a commitment to accuracy when working with financial, operational, and customer-related information.
  • Excellent communication and interpersonal skills with the ability to collaborate across multiple departments and levels of the organization.
  • Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
  • Advanced proficiency in Microsoft Excel and PowerPoint; experience with SAP, Tableau, or other business intelligence tools is considered an asset.
  • Prior CO-OP or internship experience
  • Interest in process improvement, operational excellence, and continuous improvement methodologies (LEAN knowledge is an asset).
  • Ability to work independently while contributing effectively within a team environment.
  • Interest in aviation, aerospace, operations, or industrial business environments is considered an asset.

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