Bilingual Technical Support jobs in Ottawa, ON

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a permanent employee:

• Annual Paid vacation.
• Annual individual performance incentive.
• Defined benefit pension plan.
• Comprehensive group insurance plan to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

About the role

Join the IT Performance and Partnership team, in the Bilingual Specialist, Partner Management position, where we lead our digital transformation to accelerate housing affordability. In this role, you will provide support for the ongoing management of technology partner, third party vendors and partners. You will support the development, management and implementation of processes related to technology partner, vendor management and help to promote a strategic working relationship that is outcome focused.

What you’ll do:

• Work on the delivery of large technology partner contracts that support CMHC’s integrated business requirements including the onboarding and offboarding activities associated with transitions.
• Develop, implement and communicate expectations, policies and procedures related to ongoing technology services, as required.
• Work with Information Technology teams to ensure their day-to-day operations are aligned with CMHC requirements.
• Ensure that technology products, services and related activities are delivered in accordance with CMHC’s Risk Management Framework to mitigate reputational, financial and operational risk for CMHC.
• Act as a liaison between IT and third party vendors.
• Collaborate with other areas of CMHC to ensure partners are effectively managed, contracts are fully leveraged and outcomes are achieved.
• Track and manage issues with strategic partners, and holds partners accountable for resolving issues.

What you should have:

• An undergraduate degree in Computer science or business administration or a related discipline. An equivalent combination of education and/or experience can be considered.

• A minimum of five years of relevant experience dealing with vendors in the delivery of service within an information technology organization, including contract negotiation, vendor performance reporting, preparation and evaluation of requests for proposals, and relationship management.
• Advanced analytical, problem-solving and decision-making skills.
• A demonstrated ability to develop successful relationships with stakeholders.
• Financial analysis abilities, and experience conducting research and analysis related to technology vendor management.
• Strong interpersonal, negotiation, communication, and stakeholder management skills, with the ability to build effective relationships and influence outcomes in both official languages (English and French).
• The ability to work in a high-activity, fast-paced environment while managing associated stress.
• Excellent organizational skills and ability to work independently.

Posting closing date: Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion

What happens after you apply

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process. If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!