Bilingual Technical Support jobs in Mississauga, ON

The Company is part of the Diploma Healthcare Group (DHG) which is a group of specialized medical device distribution companies operating in Canada, Australia, New Zealand and Ireland.

Somagen Diagnostics Inc. was founded +30 years ago in Edmonton and has grown steadily to become Canada’s largest independent provider of medical diagnostic technology to laboratories, hospitals and clinics. Somagen is the exclusive Canadian distributor for many of the world’s most respected diagnostic product suppliers such as Polymedco, Phadia, and Sakura. We pride ourselves on being a highly technical sales organization providing leading support solutions to our clinical customers. Our proven business model has consistently achieved sustained growth even through challenging economic times.

Vantage Endoscopy and AMT Surgical are leading sales focused distribution organizations specializing in high tech niche diagnostic and therapeutic medical products focused on Endoscopy/GI Suite, GI Clinics and Hospital Operating Rooms across Canada.

Representing suppliers of innovative diagnostic and therapeutic products devices from around the world, we are a leader in medical product and device distribution in Canada.

Reporting to the National Manager RFP & Contract Administration, the Bilingual RFP Specialist will support the preparation, coordination, and submission of competitive proposal responses across Canada.

What You’ll Do:

In this dynamic role you will be responsible for all aspects of RFP coordination and Data Administration, supporting the Commercial Team in the preparation and submission of high-quality bids across Canada.

Key responsibilities include:

• Monitor tender websites daily to identify and submit relevant RFP opportunities for Commercial Team review
• Prepare, coordinate, and submit bid responses in both English and French
• Serve as the primary point of contact for internal and external proposal-related inquiries
• Develop RFP project timelines, task lists, and meeting schedules to ensure deadlines are met
• Review RFP documents, contracts, terms, and conditions, and prepare concise opportunity summaries
• Collaborate with cross-functional teams to gather and validate proposal content and supporting documentation
• Compile technical specifications, regulatory information, brochures, product data, and samples relevant to submissions
• Design, format, edit, and produce professional proposal documents
• Monitor contract amendments and updates posted on tender portals and maintain accurate RFP documentation
• Ensure proposal terms, agreements, and contractual language comply with company policies and approval processes
• Conduct final quality reviews for accuracy, grammar, readability, formatting, and consistency
• Submit proposals electronically and in hard copy formats as required
• Manage multiple concurrent RFPs while meeting strict and non-negotiable deadlines
• Provide support and cross-coverage to other members of the RFP Administration team
• Assist with ad hoc reporting, data analysis, and contract comparison activities following award notifications

The Successful Candidate

You are a highly organized and motivated professional with exceptional communication skills and the ability to thrive in a deadline-driven environment.

You bring:

• Professional-level fluency in English and French, including business writing and verbal communication
• The ability to confidently manage multiple priorities and lead projects simultaneously under tight timelines
• Demonstrates strategic thinking with the ability to assess opportunities, identify risks, prioritize competing deadlines, and support the Commercial Team in developing high-quality, competitive proposal submissions
• Exceptional attention to detail and organizational skills
• The ability to work independently while building effective relationships across teams
• A proactive mindset with a strong aptitude for research, problem-solving, and supporting business objectives
• Flexibility to work additional hours when required to meet proposal deadlines
• Qualifications & Requirements
• College diploma required; university degree considered an asset
• Business-level fluency in English and French (written and verbal)
• 3–5 years of experience preparing RFP/RFQ bid submissions preferred
• Proficiency with Microsoft Office Suite, including SharePoint, Word, Excel, Outlook, and Teams
• Intermediate Excel skills required, including strong VLOOKUP capabilities
• Highly detail-oriented with the ability to gather and synthesize information from multiple sources
• Working knowledge of contracts, procurement terminology, and proposal processes is an asset
• Experience within MedTech or familiarity with Canadian hospitals, SSOs, and GPOs is considered a strong asset

Why Join Us?

• Opportunity to work in a collaborative and fast-paced environment
• Meaningful role supporting strategic business growth
• Exposure to cross-functional teams and high-impact projects
• Professional development and career growth opportunities
• Diverse and dynamic teams with challenging and exciting work
• An opportunity to have a real impact on our business.
• A great range of social activities
• Employee referral program
• And so much more!!

Hours and Location:

• This is a hybrid position based in Mississauga, requiring 3 days onsite weekly
• 8:00 am to 5:00pm (approximately)
• Mississauga (Meadowvale area)

Note: The successful candidate must be eligible to work in Canada and will be subject to a background check and references.

This job posting is an existing vacancy.

We rely on people, not algorithms. Our recruiters personally review every application no AI screening is used at any stage.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) 2005, should you require any accommodation during the recruitment process, please indicate this on your application and we will gladly work with you to meet your accessibility needs.

If you are interested in working for a progressive and dynamic company with solid growth potential, in a field that has a direct impact on the lives of our employees, hospital staff and patients, we would like to hear from you on how you can contribute and grow with us!

Pay: $68,000.00-$85,000.00 per year

Benefits:

• Employee assistance program
• Extended health care
• Flexible schedule
• On-site parking
• Paid time off
• RRSP match

Application question(s):

• Are you able to work additional hours to meet proposal deadlines? Please provide examples of when you have done this and how you managed your workload.
• Walk us through your experience preparing, coordinating, and submitting bid responses in both English and French
• Walk us through your experience on what type of ad hoc reporting, data analysis, and contract comparison activities following award notifications you have worked on

Education:

• Secondary School (required)

Language:

• French (required)

Work Location: Hybrid remote in Mississauga, ON L5N 5S2