Service Administrator (Bilingual)
Easily applyUrgently hiringDiploma Healthcare GroupMississauga, ON L5N 5S2- $48,000–$60,000 a year
- Full-time +1
- 8 hour shift
- Vision care
- Dental care
- Life insurance
- Company events
- Extended health care
- On-site parking
- Administrative certification or College Diploma; experience in customer service or technical service is preferred.
- Service Work Orders : 2 years (required).
RFP/Tender Specialist, Bilingual (French)
Easily applyUrgently hiringDiploma Healthcare GroupMississauga, ON L5N 5S2- $68,000–$85,000 a year
- Full-time +1
- Paid time off
- Employee assistance program
- RRSP match
- Extended health care
- Flexible schedule
- On-site parking
- Provide support and cross-coverage to other members of the RFP Administration team.
- Compile technical specifications, regulatory information, brochures, product…
French Collection Representative
Easily applyUrgently hiringMAC Financial Recovery Inc.Mississauga, ON- From $4,000 a month
- Full-time +1
- No weekends
- Vision care
- Dental care
- Profit sharing
- Extended health care
- Job Type: *Full-Time, Permanent.
- We provide fully paid training to set you up for success.
- You will be responsible for managing a portfolio of delinquent…
- UlineMilton, ON
- $35–$40 an hour
- Full-time
- Tuition reimbursement
- Paid time off
- Designated paid holidays
- RRSP match
- Extended health care
- Pay from $35 to $40 per hour with significant growth and earning potential!
- As a Uline Bilingual Customer Support Specialist, you’ll dig into order details to…
- Bailey Metal ProductsBrampton, ON
- $65,000–$70,000 a year
- Full-time +1
- Employee stock purchase plan
- Paid time off
- Vision care
- Dental care
- Life insurance
- Employee assistance program
- Support English & French customers via phone and email.
- Enter and manage orders accurately in ERP systems.
- Provide quotes, pricing, and delivery timelines.
- UlineMilton, ON
- $35–$40 an hour
- Full-time
- Monday to Friday
- Tuition reimbursement
- Paid time off
- Designated paid holidays
- RRSP match
- Extended health care
- Customer Service Bilingual (French) Hiring Event.
- Pay from $35 to $40 per hour with significant growth and earning potential!
- Pay from $35 to $40 per hour.
- UlineMilton, ON
- $35–$40 an hour
- Full-time
- Tuition reimbursement
- Paid time off
- Designated paid holidays
- RRSP match
- Extended health care
- Pay from $35 to $40 per hour with significant growth and earning potential!
- Full-Time Hours: Monday - Friday, 9:30 AM to 6 PM.
Bilingual Inside Sales Representative
Easily applyNewSpergelMississauga, ON L5R 3K6- $20–$22 an hour
- Full-time
- Dental care
- They found Spergel, and asked for help getting out of debt.
- The name on the door does the heavy lifting*.
- Warm, pre-qualified leads handed to you every day —…
Director of Field Support
Easily applyUrgently hiringPuroClean CanadaGeorgetown, ON- Full-time +1
- Paid time off
- Vision care
- Dental care
- Life insurance
- Company events
- Extended health care
- Conflict resolution and negotiation support.
- O Establish and support continuous improvement process across all locations.
- O Complete internal estimate reviews.
Staff Software Engineer
Easily applyUrgently hiringNubankToronto, ON- $192,000–$230,400 a year
- On call
- Life insurance
- Wellness program
- Good communication skills to prevent risks and explain trade-offs clearly to both technical and non-technical stakeholders.
Sr Vehicle Technician - PUD
Multiple openingsFedExMississauga, ON L5S 1Z7- $39.69 an hour
- Full-time
- If the incumbent resides in the province of Quebec, you must be bilingual (French and English).
- Provides timely, quality, cost effective maintenance for Federal…
HVAC Technician
Easily applyUrgently hiringDCB HEATING & AIR CONDITIONINGGreater Toronto Area, ON- $22.51–$53.20 an hour
- Freelance
- Mechanical aptitude with the ability to read schematics and technical manuals, and consult over the phone with manufacturers Tech support staff.
- FedExMississauga, ON L5S 1E2
- $39.69 an hour
- Full-time +1
- Monday to Friday
- If the incumbent resides in the province of Quebec, you must be bilingual (French and English).
- Provides timely, quality, cost effective maintenance for Federal…
- FedExMississauga, ON L5S 1E2
- $39.69 an hour
- Full-time +1
- Monday to Friday
- If the incumbent resides in the province of Quebec, you must be bilingual (French and English).
- Provides timely, quality, cost effective maintenance for Federal…
Senior Software Engineer
Easily applyUrgently hiringNubankToronto, ON- $156,000–$187,200 a year
- On call
- Life insurance
- Wellness program
- Ability to quickly understand technical and business requirements, translating them into technical design and implementation.
Senior Director, Specialty Programs
Urgently hiringNewSpecialty Health Network Inc.Mississauga, ON L4W 0A7- $170,000–$220,000 a year
- Full-time
- Direct experience in the specialty pharmaceutical industry and with patient support programs.
- Proactively champion strategic initiatives to ensure SHN is ahead…
Bilingual Technical Support jobs in Mississauga, ON
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Job Post Details
Service Administrator (Bilingual) - job post
Job details
Pay
- $48,000–$60,000 a year
Job type
- Permanent
- Full-time
Shift and schedule
- 8 hour shift
Location
Benefits
Pulled from the full job description
- Vision care
- Dental care
- Life insurance
- Extended health care
- Company events
- On-site parking
Full job description
The Company is part of the Diploma Healthcare Group (DHG) which is a group of specialized medical device distribution companies operating in Canada, Australia, New Zealand and Ireland
Somagen Diagnostics Inc. was founded +30 years ago in Edmonton and has grown steadily to become Canada’s largest independent provider of medical diagnostic technology to laboratories, hospitals and clinics. Somagen is the exclusive Canadian distributor for many of the world’s most respected diagnostic product suppliers such as Polymedco, Phadia, and Sakura. We pride ourselves on being a highly technical sales organization providing leading support solutions to our clinical customers. Our proven business model has consistently achieved sustained growth even through challenging economic times.
Vantage Endoscopy and AMT Surgical are leading sales focused distribution organizations specializing in high tech niche diagnostic and therapeutic medical products focused on Endoscopy/GI Suite, GI Clinics and Hospital Operating Rooms across Canada.
The Service Administrator is a vital member of the Technical Services team. This role is responsible for coordinating and managing service requests, work orders, and field activities for Somagen Diagnostics, AMT Surgical, and Vantage Endoscopy.
Fluent in both English and French, the Service Administrator acts as a central point of contact for internal teams and external customers, ensuring timely and accurate processing of service requests, equipment returns, and preventative maintenance schedules. The role involves creating and managing service documentation, dispatching field representatives, issuing RMAs, preparing quotes, and maintaining compliance with vendor bulletins.
Success in this position requires exceptional organizational skills, attention to detail, and the ability to prioritize multiple urgent tasks in a fast-paced environment. The ideal candidate is customer-focused, analytical, and adept at multitasking, with strong communication skills in both official languages. Experience with Microsoft Office, ERP/order entry systems, and a background in service or customer support are assets.
The Service Administrator plays a central role in delivering outstanding service and operational support, ensuring a seamless experience for both internal teams and external customers. This position directly contributes to the organization’s reputation for quality and service excellence.
What you’ll do:This role is responsible for a variety of functions that include but are not limited to:
- Receive, document, prioritize, and resolve service requests from internal teams and external customers, ensuring prompt and effective action.
- Create and manage Service Work Orders for incoming loaners, demo devices, new equipment inspections, and medical device repairs or preventive maintenance.
- Assign and schedule service calls for Field Service Representatives (FSRs), support weekly planning to ensure timely completion of field activities.
- Issue Return Material Authorizations (RMAs) for customer equipment requiring service.
- Respond professionally to customer inquiries via phone and email, providing clear and timely information.
- Review, close, and invoice Service Work Orders, maintaining accurate records throughout the process.
- Coordinate with the Service Centre team to issue Picking Slips for equipment ready for customer return.
- Allocate and track service loaners, ensuring availability and proper documentation.
- Create, update, and maintain preventative maintenance schedules for all active Service Agreements.
- Prioritize and dispatch FSRs or Application Specialists, opening cases, allocating resources, and defining service timelines according to established procedures.
- Facilitate compliance reporting for Vendor Service Bulletins, ensuring all documentation is completed accurately and on time.
- Prepare and deliver service quotes to internal stakeholders and external customers.
- Proactively follow up with customers after service completion to ensure satisfaction and communicate next steps.
- Support FSRs with parts ordering, transfers, and logistics as needed.
- Complete all required internal reports with accuracy and timeliness.
- Manage and maintain the service records database.
- Perform other duties as assigned by your supervisor.
Requirements:
The successful individual will possess the following skills and qualifications:
- Administrative certification or College Diploma; experience in customer service or technical service is preferred.
- 2–3 years of experience in a Service Centre or customer service role is an asset.
- Bilingual proficiency in English and French, with excellent verbal and written communication skills.
- Exceptional attention to detail; highly organized and able to prioritize multiple urgent requests in a fast-paced environment.
- Strong analytical and problem-solving abilities.
- Demonstrated customer service orientation.
- Ability to work independently and collaboratively within a team.
- Positive attitude and resilience under pressure.
- Proven ability to multitask and adapt in a dynamic environment
Preferred Skills & Certifications
- Proficiency in Microsoft Office Suite (Word, Excel, Teams, Outlook) is required.
- Experience with ERP/order entry systems such as Spire, Microsoft AX, and SharePoint is preferred.
- Mechanical, electronic, or scientific knowledge is considered an asset.
What’s in it for you:
- Diverse and dynamic teams with challenging and exciting work
- An opportunity to have a real impact on our business.
- A great range of social activities
- Employee referral program
- And so much more!!
Hours and Locations:
- Flexible 7.5-hour shift within office hours 8:00 AM – 5:00 PM.
- Mississauga (Meadowvale area)
- During onboarding and training, you will be required to work onsite five days per week; following this period, the role will transition to a hybrid schedule with three days per week in the office.
Note: The successful candidate must be eligible to work in Canada and will be subject to a background check and references.
This job posting is an existing vacancy
We rely on people, not algorithms. Our recruiters personally review every application no AI screening is used at any stage.
In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) 2005, should you require any accommodation during the recruitment process, please indicate this on your application and we will gladly work with you to meet your accessibility needs.
If you are interested in working for a progressive and dynamic company with solid growth potential, in a field that has a direct impact on the lives of our employees, hospital staff and patients, we would like to hear from you on how you can contribute and grow with us!
Pay: $48,000.00-$60,000.00 per year
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Education:
- Secondary School (required)
Experience:
- Service Centre or customer service : 3 years (required)
- Service Work Orders : 2 years (required)
Language:
- French (required)
Work Location: Hybrid remote in Mississauga, ON L5N 5S2