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Bilingual Technical Support jobs in Mississauga, ON

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    • The bilingual customer service representative is responsible for providing support for users of Opifiny software in English and French.
    • Demonstrated experience with providing support for a digital system or website.
    • Experience dealing with IT-related issues, and able to report issues to…
    • Experience in a support analyst, application support, business support, service desk, technology operations, or related role.
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    • 1-3 years of experience providing technical support.
    • Provide outstanding customer support with resolution of technical warranty or field issues.
  • View similar jobs with this employer
    • The successful candidate for this position must be bilingual.
    • Provide support, information, prioritization and coordination of activities and resources.
    • Completes technical support system requests for clients such as technical issues and specific customization to the client.
    • O HRD - 5-Star Benefit Program.
    • 1-3 years of experience in a customer service or technical support capacity.
    • You will be responsible for handling support cases from initial contact through…
    • 1-3 years of experience in a customer service or technical support capacity.
    • You will be responsible for handling support cases from initial contact through…
    • Troubleshoot and identify customer LAN issues, including WIFI configuration and general support during remote troubleshooting.
    • Comfortable using AI tools to support day-to-day work and improve productivity.
    • To support our continued growth, we are looking for a Bilingual Customer Service…
    • Provide support and build solid relationships with our customers and sales team.
    • Full-Time | Permanent | 3381 Steeles Ave E, North York, ON (Canada)| E1.
    • Technical and non-technical teams.
    • Serve as the primary technical contact for escalated support requests, ensuring prompt,.
    • Systems and Root Cause Analysis.
    • Your responsibilities will include providing technical support on telecommunications solutions, implementing customer-specific solutions, and managing technical…
    • Practice the continuous improvement of automotive technical and facilitation skills to ensure the quality and effectiveness of all technical support operations…
    • 1-4 years of professional experience in client support, customer service, financial services, software support, technical support, or a related field.
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Job Post Details

Bilingual Customer Service Agent (French/English) - job post

Opifiny Corp.
North York, ON M6B 1W3•Hybrid work
$48,000–$54,000 a year - Full-time
Responded to 75% or more applications in the past 30 days, typically within 1 day.

Job details

Pay

  • $48,000–$54,000 a year

Job type

  • Full-time

Location

North York, ON M6B 1W3•Hybrid work

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Life insurance
  • Disability insurance
  • Casual dress
  • Extended health care

Full job description

About Us

Opifiny is a software solution provider exclusive to the insurance industry. Our clients include some of the biggest insurance companies in Canada. Our corporate culture is inclusive, entrepreneurial and fast-paced. Everyone in our company has a voice and is encouraged to use it.

Position Overview

The bilingual customer service representative is responsible for providing support for users of Opifiny software in English and French. The rep will have thorough knowledge of all Opifiny products/services, in order to help out end users.

Responsibilities and tasks

Typical responsibilities and tasks include, but are not limited to:

  • Verifying new physician users of the Opifiny system
  • Learning and thoroughly understand current and newly developed Opifiny products/services
  • Main source of communication between users and Opifiny
  • Answering calls and e-mails from users
  • Providing information about the product/service
  • Following up with user issues
  • Communicate user issues to QA team
  • Tracking bugs and issues in Opifiny products

Qualifications

  • Bilingual: English and French - oral and written!
  • Strong communication and interpersonal skills
  • Strong computer skills

Qualifications (Desired)

These qualifications are not required, but would be considered an asset:

  • Customer service experience
  • Up-to-date knowledge of computer technology
  • Time management
  • Strong problem solving skills
  • Post-secondary degree/diploma

Job Type: Full-time

Pay: $48,000.00-$54,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care

Education:

  • Bachelor's Degree (preferred)

Experience:

  • Call center: 1 year (preferred)
  • Customer service: 2 years (preferred)

Language:

  • English (required)
  • French (required)

Work Location: Hybrid remote in North York, ON M6B 1W3

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