Bilingual Technical Support jobs in Greater Toronto Area, ON

Job Description

Job Responsibilities

Qualifications

• Minimum three (3) years of IT help desk, specifically software application support and inside sales or customer service experience.
• Requires strong attention to detail to ensure database integrity.
• Requires strong critical thinking skills for clear, concise assessment of support issues and user requirements.
• Experience and demonstrated ability to diagnose & troubleshoot basic computer user & connectivity challenges.
• Strong communication skills, written and oral. For bilingual position, must be able to communicate effectively in both English and French.
• The successful candidate must possess a minimum of two (2)‐year college degree in a technology‐related program. A Bachelor’s degree is desirable but not required.
• Above average computer skills including Microsoft Office (MS excel) and internet.
• Working knowledge of video‐editing software (Camtasia) is an asset.

The successful candidate will have the following personal attributes

• Experience and demonstrated ability to work effectively in a matrixed organization.
• Excellent oral and written communication and presentation skills, plus the ability to communicate with a wide range of people.
• Attention to detail and a passion for database management.
• Excellent customer service and client relationship skills.
• The ability to effectively manage others through informal influence.
• A natural leader with high energy and a sense of enthusiasm who can inspire and motivate others, thereby creating vision and commitment throughout the organization.
• A self‐starter, confident in his/her abilities, self‐motivated and able to work effectively with little supervision and also in a team environment.
• A high energy, results‐oriented individual who can make a difference; an individual who takes initiative, makes things happen, accepts accountability and has a “can do” attitude; has a sense of urgency.
• Creative and flexible in attitude and style to adapt to new situations in a rapidly changing, dynamic environment.
• A strong value system, unquestioned integrity and good listening skills.
• Has perseverance and the ability to drive complicated projects to a successful conclusion.
• Ability to deal with ambiguity and effectively cope with change.
• Draws on diverse resources to make high quality decisions.
• Thrives on functioning independently with a minimum of supervision, and also in a team environment.
• Has the ability to motivate others who have no direct reporting relationship.

About Aramark

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection and careers all across the world.

You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.