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Bilingual Technical Support jobs in Greater Toronto Area, ON

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    • Provide administrative support for various Institutional Distribution VPs and their management team(s).
    • Conduct and assist in daily office routines to support…
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    • Spécialiste du support client bilingue.
    • The role may provide, or act as liaison for other staff who provide, customer support, technical support, support for…
  • View similar jobs with this employer
    • Spécialiste du support client bilingue.
    • The role may provide, or act as liaison for other staff who provide, customer support, technical support, support for…
    • Collaborate with suppliers and internal teams to resolve technical issues, obtain technical support, and improve service delivery.
    • Deliver a high-quality client experience through phone and digital support channels.
    • In this role, you will work hands-on with Business Central environments,…
    • Strong communication and problem‑solving skills, with the ability to explain technical issues in clear, non‑technical terms.
    • Deliver user training and technical support by phone, online, or in person.
    • Provide first-level support to internal and external users.
    • Demonstrated experience working in cross functional teams on technical assignment.
    • Bilingual French and English is required to best support our customers.
    • The successful candidate for this position must be bilingual.
    • Recent graduates enrolled in this program will be partnered with a mentor and receive one on one…
    • Toutes les activités relatives à l’exécution des contrats de vente et de service de Diagnostics (DX), y compris l’inscription de commandes dans SAP, la création…
    • Provide structured feedback to delivery and support teams to improve solution quality and support readiness.
    • Act as the technical lead within the support desk,…
    • Provide support by demonstrating knowledge of products, services, and best practices.
    • In this customer-facing role, you'll partner with enterprise customers to…
    • Excellent communication skills both written and oral; ability to effectively communicate technical material to non-technical users.
    • Patience to support both technical and non-technical customers.
    • Experience in support or operations.
    • Receive practical and financial incentives for continuous…
    • Utilize advanced support technologies and processes engineered to achieve outstanding results.
    • Troubleshoots and resolves technical issues using established…
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Job Post Details

Bilingual Technical Support Representative - job post

United Chargers
25 Pollard Street, Richmond Hill, ON L4B 1A8
$50,000 a year - Full-time

Job details

Pay

  • $50,000 a year

Job type

  • Full-time

Location

25 Pollard Street, Richmond Hill, ON L4B 1A8

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Extended health care
  • On-site parking

Full job description

We are United Chargers Inc., one of the top manufacturers in the industry for Electric Vehicle Supply Equipment (EVSE) in Canada and the United States. As our company is currently undergoing rapid expansion, this is the perfect opportunity for you to join our customer support team! In this role, the ideal candidate we are looking for should be a go-getter, self motivated, energetic and team-oriented individual who loves thinking on-the-go and is driven by continually learning every day to support in all areas of the company. If this sounds like an interesting opportunity, then we would love to hear from you!

Primary Role Responsibilities

- Answer customer enquiries by phone, e-mail, and within the service desk ticketing system

- Provide problem-solving and trouble-shooting solutions to end-user clients

- Interact with all levels of the organization, both internal/external clients, and act as the primary contact for all administrative needs, requests and inquiries

- Cross-coordinate office processes with commercial support team and accounting staff to see customer requests to completion

- Conduct and assist in daily office routines to support warehouse function and the follow of product shipment

- Provide administrative support for various Institutional Distribution VPs and their management team(s)

- Participate in the development and implementation of special projects as assigned

Qualifications

- Post-secondary education (College diploma or University degree)

- Proficient in French and English is mandatory.

- A background in Physics, Engineering or related discipline is an asset

- A minimum of 2 years experience in Customer Service or Technical Support

- Excellent computer literacy in MS Office Suite including PowerPoint and Excel, and ability to readily learn new systems

- Demonstrated strength in time management and organizational skills with the ability to multi-task in a fast-paced work environment with minimal supervision

- Strong sense of professionalism and diplomacy with demonstrated ability to establish and maintain relationships with internal and external business partners

- Highly motivated, detail-oriented, and eager to learn

Job Type: Full-time

Pay: $50,000.00 per year

Benefits:

  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off
  • Vision care

Application question(s):

  • Are you legally authorized to work in Canada?
  • Have you completed post-secondary education within Canada?

Education:

  • DCS / DEC (required)

Experience:

  • Bilingual Customer Service: 2 years (required)

Language:

  • French (required)
  • English (preferred)

Work Location: In person

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