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Bilingual Technical Support Representative jobs

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    • Provide administrative support for various Institutional Distribution VPs and their management team(s).
    • Conduct and assist in daily office routines to support…
    • An amazing team of coworkers and support staff.
    • Additional earning opportunities possible for English/French bilingual.
    • Proper work desk and chair.
    • Technical support: 1 year (required).
    • Escalate complex technical issues to higher-level support or relevant departments for further investigation and resolution…
    • The bilingual customer service representative is responsible for providing support for users of Opifiny software in English and French.
    • Strong verbal and written communication skills, with the ability to explain technical information to users with varying levels of technical expertise.
    • 3+ years of experience in technical support and customer service, or equivalent experience solving complex technical issues.
    • Two to three years’ experience providing excellent support within a bilingual (English and French) customer service role.
    • Eligible for the annual bonus program.
    • 1.) Fully bilingual in English and French- written and verbal.
    • Typical Day-to-Day Responsibilities: Dealing with external partners, managing finances, reviewing…
    • To become an expert in the CashierPRO application to be able to provide clients with product support on a day-to-day support requirements.
    • Provide front-line technical support in English and French.
    • Apple iOS mobile device support experience.
    • The Service Desk Team is seeking two bilingual Service…
    • 1–2 years of experience in customer service, retail sales, or call center support.
    • Deliver exceptional customer service in person, by phone, and through email…
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    • The role may provide, or act as liaison for other staff who provide, customer support, technical support, support for adding or setting up products, planning…
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    • The successful candidate for this position must be bilingual.
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    • Frontline Support Specialists build foundational expertise across Lightspeed products and develop the technical judgment required to support increasingly…
    • Demonstrated experience delivering exceptional customer service within a technical support or customer-facing environment.
    • Contributions to your pension plan.
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Job Post Details

Bilingual Technical Support Representative - job post

United Chargers
25 Pollard Street, Richmond Hill, ON L4B 1A8
$50,000 a year - Full-time

Job details

Pay

  • $50,000 a year

Job type

  • Full-time

Location

25 Pollard Street, Richmond Hill, ON L4B 1A8

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Extended health care
  • On-site parking

Full job description

We are United Chargers Inc., one of the top manufacturers in the industry for Electric Vehicle Supply Equipment (EVSE) in Canada and the United States. As our company is currently undergoing rapid expansion, this is the perfect opportunity for you to join our customer support team! In this role, the ideal candidate we are looking for should be a go-getter, self motivated, energetic and team-oriented individual who loves thinking on-the-go and is driven by continually learning every day to support in all areas of the company. If this sounds like an interesting opportunity, then we would love to hear from you!

Primary Role Responsibilities

- Answer customer enquiries by phone, e-mail, and within the service desk ticketing system

- Provide problem-solving and trouble-shooting solutions to end-user clients

- Interact with all levels of the organization, both internal/external clients, and act as the primary contact for all administrative needs, requests and inquiries

- Cross-coordinate office processes with commercial support team and accounting staff to see customer requests to completion

- Conduct and assist in daily office routines to support warehouse function and the follow of product shipment

- Provide administrative support for various Institutional Distribution VPs and their management team(s)

- Participate in the development and implementation of special projects as assigned

Qualifications

- Post-secondary education (College diploma or University degree)

- Proficient in French and English is mandatory.

- A background in Physics, Engineering or related discipline is an asset

- A minimum of 2 years experience in Customer Service or Technical Support

- Excellent computer literacy in MS Office Suite including PowerPoint and Excel, and ability to readily learn new systems

- Demonstrated strength in time management and organizational skills with the ability to multi-task in a fast-paced work environment with minimal supervision

- Strong sense of professionalism and diplomacy with demonstrated ability to establish and maintain relationships with internal and external business partners

- Highly motivated, detail-oriented, and eager to learn

Job Type: Full-time

Pay: $50,000.00 per year

Benefits:

  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off
  • Vision care

Application question(s):

  • Are you legally authorized to work in Canada?
  • Have you completed post-secondary education within Canada?

Education:

  • DCS / DEC (required)

Experience:

  • Bilingual Customer Service: 2 years (required)

Language:

  • French (required)
  • English (preferred)

Work Location: In person

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