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Bilingual Support jobs in Toronto, ON

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    • Previous technical support experience or customer service experience.
    • You would rather spend most of your time on challenging issues rather than handling simple…
    • The Order Fulfilment Coordinator is responsible for managing customer contacts and ensuring optimal support for all accounts within a given territory.
    • The incumbent leverages bilingual English and Spanish communication skills to effectively support clients, stakeholders, and project teams throughout the…
    • Guide members through their CAAT journey from plan enrolment to pensioner, providing real-time support.
    • Proactively identify value-add opportunities, providing…
    • Develop partnerships and prepare grant applications to support new and ongoing programs and initiatives related to health promotion needs.
    • Experience in technical support, customer support, help desk, dealer support, billing support, operations, or a similar role.
    • The Bilingual Collection and recovery agent is responsible for collecting delinquent accounts and coordinating asset seizures when necessary.
    • The successful candidate will provide support to customers, automotive dealerships, repair facilities, and business partners across Canada.
    • Language Proficiency: Proficiency in English and French is required, as the role will support both French and English speaking customers.
    • Experience in accounts receivable, collections, or a related accounting support role.
    • You will support accounts receivable and collections activities while…
    • Learning and Development support tailored to you.
    • Minimum 1-2 years’ experience in help desk support.
    • The Bilingual Help Desk Analyst provides customer support,…
    • As a Bilingual Customer Service Representative, you will support the activities associated with Skechers ecommerce sales, Skechers Plus program, Skechers retail…
    • The findings will support Korean SMEs looking to enter the Canadian market, with a focus on Eastern Canada (all provinces east of Manitoba).
  • View similar jobs with this employer
    • Please note that bilingual candidates are preferred - English & Spanish/Cantonese/Arabic..
    • Deliver Solutions:* Provide personalized support that helps…
    • Analyze personal, business, and financial information to support credit decisions.
    • Partner with internal teams and external sources to support credit training,…
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CMiC logo
Product Support Analyst - Bilingual (English & French)
CMiC
·
3.4
Toronto, ON
•
Hybrid work
$45,000–$55,000 a year
Permanent
Apply on company site

Job details

$45,000–$55,000 a year
Dental care, Paid vacation, RRSP match, Wellness program
Permanent
Hybrid work in Toronto, ON

Full job description

Founded in 1974, CMiC today delivers comprehensive and advanced enterprise and field operations solutions, purpose-built for construction and capital projects companies. CMiC’s powerful software transforms how firms optimize productivity, minimize risk and drive growth by planning and managing all financials, projects, resources, and content assets - all from a single database platform.
In the past several years, the construction industry has experienced unprecedented changes driven by new technologies - including integration with multi-dimensional modeling, an explosion of cloud-based offerings and the demand for robust mobile capabilities. CMiC has kept pace by constantly upgrading and enhancing our advanced platform to reflect the changing needs of the industry, leading to significant growth as a company.

Important Information:
The overall hiring salary range for this position is $45,000 to $55,000 annually.
This position is for an existing vacancy
We do not use AI to screen, assess, or select applicants

Position Scope
We are seeking enthusiastic, talented people to act as the first point of contact when our customers have inquiries or encounter issues as they use our software. Product Analysts receive tickets and analyze screenshots and details of customer issues, to replicate the problem while proactively communicating with CMiC teams to guide issues to resolution. In addition to providing a very high level of client service, you will develop strong relationships with clients and staff and provide feedback on documentation. Individuals applying for this position must be able to multi-task, have a strong attention to detail, professional demeanor, and be able to adapt into a growing and changing environment.

  • French language skill (spoken and written) is a must
  • College/University Degree
  • Excellent communication skills, both verbal & written
  • Exceptional analytical and problem-solving skills
  • A passion for exploring new software, ability to grasp new concepts and learn quickly
  • Extremely detail oriented with the ability to manage and prioritize workflow
  • Facilitate communication of information between team members and Product Groups
  • Previous technical support experience or customer service experience
  • Able to operate in a fast-paced environment
  • Team-player, strong work ethic and a positive attitude

  • Answer client queries and provide basic direction and training on common issues
  • Triage product queues and prioritize issues according to their severity
  • Conduct web meetings with customers to gather information for investigative purposes or to provide assistance
  • Test and duplicate issues in order to document and demonstrate the problem to other teams such as programming
  • Participate in project and team meetings; interacting and collaborating with team members
  • Leverage and contribute to the Knowledge Base to assist with the resolution of issues
  • Relay feedback to Product Managers so that the product can be improved
  • Provide feedback to supervisors and managers regarding processes that are unclear and need to be changed
This role is for you if:
  • You would rather spend most of your time on challenging issues rather than handling simple support requests
  • You want to engage in a collaborative environment with helpful co-workers and accessible leaders and managers
  • You prefer to work for a company that listens to its staff and continues to work toward being a Great Place To Work

  • Competitive benefits Package (including Health & Dental benefits)
  • Paid vacation and personal days
  • Townhall meetings where all employees are encouraged to participate in open discussions
  • Outdoor lunch space, including picnic tables
  • An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQs, and more)
  • Health and wellness webinars
  • RRSP Matching Program after 2 years of employment
  • Experience in a rapidly growing, socially responsible corporation

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