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Bilingual Support jobs in Toronto, ON

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    • Previous technical support experience or customer service experience.
    • You would rather spend most of your time on challenging issues rather than handling simple…
    • Guide members through their CAAT journey from plan enrolment to pensioner, providing real-time support.
    • Proactively identify value-add opportunities, providing…
    • Provide technical support where required to assist providers with electronic claims submissions.
    • The Customer Service Representatives reflect First Canadian…
    • Post-secondary education and at least two years of experience in customer service, technical support, help desk, service coordination, product support, or a…
    • Providing outstanding customer support through accurate, timely and professional enquiries utilizing multiple communication platforms.
    • Utilize advanced support technologies and processes engineered to achieve outstanding results.
    • In this role, you protect the partner book against competitor…
    • Flexible to occasionally support retail launches or store needs outside of regular business hours.
    • You will be exposed to a streamlined training process and…
    • This is an excellent opportunity for someone who enjoys building relationships, developing new business and working directly with customers.
    • The Bilingual Collection and recovery agent is responsible for collecting delinquent accounts and coordinating asset seizures when necessary.
    • The successful candidate will provide support to customers, automotive dealerships, repair facilities, and business partners across Canada.
    • Comfort with customer support tools and systems.
    • Provide technical support for manual, semi-automatic, and automatic machines.
    • Support them after the sale.
    • Handle general administrative and operational support as needed.
    • This role combines sales support, operations coordination, and project coordination.
    • The Bilingual Communications Specialist & Translator provides strategic and tactical communications support for the Association, International Committees, and…
    • Technical Aptitude with 5+ years experience in order processing or support team.
    • Manage and maintain customer database in our ERP system (BaaN) and CRM.
    • Track interactions to support analysis, training, and process improvement activities.
    • Exhibit strong collaboration skills and a willingness to support peers and…
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Job Post Details

CMiC logo
Product Support Analyst - Bilingual (English & French)
CMiC
·
3.4
Toronto, ON
•
Hybrid work
$45,000–$55,000 a year
Permanent
Apply on company site

Job details

$45,000–$55,000 a year
Dental care, Paid vacation, RRSP match, Wellness program
Permanent
Hybrid work in Toronto, ON

Full job description

Founded in 1974, CMiC today delivers comprehensive and advanced enterprise and field operations solutions, purpose-built for construction and capital projects companies. CMiC’s powerful software transforms how firms optimize productivity, minimize risk and drive growth by planning and managing all financials, projects, resources, and content assets - all from a single database platform.
In the past several years, the construction industry has experienced unprecedented changes driven by new technologies - including integration with multi-dimensional modeling, an explosion of cloud-based offerings and the demand for robust mobile capabilities. CMiC has kept pace by constantly upgrading and enhancing our advanced platform to reflect the changing needs of the industry, leading to significant growth as a company.

Important Information:
The overall hiring salary range for this position is $45,000 to $55,000 annually.
This position is for an existing vacancy
We do not use AI to screen, assess, or select applicants

Position Scope
We are seeking enthusiastic, talented people to act as the first point of contact when our customers have inquiries or encounter issues as they use our software. Product Analysts receive tickets and analyze screenshots and details of customer issues, to replicate the problem while proactively communicating with CMiC teams to guide issues to resolution. In addition to providing a very high level of client service, you will develop strong relationships with clients and staff and provide feedback on documentation. Individuals applying for this position must be able to multi-task, have a strong attention to detail, professional demeanor, and be able to adapt into a growing and changing environment.

  • French language skill (spoken and written) is a must
  • College/University Degree
  • Excellent communication skills, both verbal & written
  • Exceptional analytical and problem-solving skills
  • A passion for exploring new software, ability to grasp new concepts and learn quickly
  • Extremely detail oriented with the ability to manage and prioritize workflow
  • Facilitate communication of information between team members and Product Groups
  • Previous technical support experience or customer service experience
  • Able to operate in a fast-paced environment
  • Team-player, strong work ethic and a positive attitude

  • Answer client queries and provide basic direction and training on common issues
  • Triage product queues and prioritize issues according to their severity
  • Conduct web meetings with customers to gather information for investigative purposes or to provide assistance
  • Test and duplicate issues in order to document and demonstrate the problem to other teams such as programming
  • Participate in project and team meetings; interacting and collaborating with team members
  • Leverage and contribute to the Knowledge Base to assist with the resolution of issues
  • Relay feedback to Product Managers so that the product can be improved
  • Provide feedback to supervisors and managers regarding processes that are unclear and need to be changed
This role is for you if:
  • You would rather spend most of your time on challenging issues rather than handling simple support requests
  • You want to engage in a collaborative environment with helpful co-workers and accessible leaders and managers
  • You prefer to work for a company that listens to its staff and continues to work toward being a Great Place To Work

  • Competitive benefits Package (including Health & Dental benefits)
  • Paid vacation and personal days
  • Townhall meetings where all employees are encouraged to participate in open discussions
  • Outdoor lunch space, including picnic tables
  • An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQs, and more)
  • Health and wellness webinars
  • RRSP Matching Program after 2 years of employment
  • Experience in a rapidly growing, socially responsible corporation

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