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Bilingual Software Support jobs in Markham, ON

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    • Familiarity with PC hardware and software troubleshooting.
    • 1–2 years of experience in customer service and/or technical support.
    • Minimum 1+ year of experience in technical support, help desk, or end-user support.
    • Generate reports related to uptime, support trends, and customer activity.
    • Three to five years of related experience in a service desk, desktop support, or technical support environment.
    • Sitting for extended periods of time.
    • 2–4 years of experience in a technical support, helpdesk, or field support role — ideally in payments, fintech, SaaS, POS systems, or unattended/vending…
    • Use software such as Microsoft Office, database programs and the Internet to access and retrieve information; to prepare correspondence and reports; and to…
    • Provide general office administration and clerical support as required.
    • Proficiency in Microsoft Office, particularly Excel, and accounting software.
    • Competency in MS Office (Word, Excel); ability to learn new software applications.
    • Demonstrate compassion and empathy for our customers by understanding their…
    • Competency in MS Office (Word, Excel); ability to learn new software applications.
    • Salary: 52K - 58K and full benefits after 3 months and RRSP match 4%.
    • Competency in MS Office (Word, Excel); ability to learn new software applications.
    • Leverage our RRSP match and Employee Share Purchase Plan programs. .
    • Complete training program provided with on-job support.
    • Initiate contact with the merchant and provide a value-based solution tailored to merchants needs…
    • Proficiently bilingual, spoken and written - English/French.
    • Proven experience and knowledge in operations and customer-focused support.
    • Provide support to the Operations team when required.
    • Comfortable working with computers and multiple software systems.
    • Professional phone and email etiquette.
    • Experience with Business Visions or Spire software operating system preferred.
    • The Sales Coordinator will work directly with the management team and outside…
    • Proficiency in Microsoft Office, Google Workspace, and CRM software.
    • Previous experience in sales, marketing, customer service, or administrative support is an…
    • Provide general office administration and clerical support as required.
    • Proficiency in Microsoft Office, particularly Excel, and accounting software.
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Job Post Details

Bilingual POS Technical Support - job post

Beyond Bilingual Inc.
Toronto, ON M6A 2W1•Hybrid work
Up to $47,250 a year - Permanent, Full-time

Job details

Pay

  • Up to $47,250 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • 8 hour shift
  • Weekends as needed
  • Rotating shift
  • Holidays

Location

Toronto, ON M6A 2W1•Hybrid work

Benefits

Pulled from the full job description

  • Tuition reimbursement
  • Vision care
  • Dental care
  • Casual dress

Full job description

Bilingual POS Technical Support
Full-Time, Permanent

Salary: Up to$47,250

Work Arrangement

The work model depends on where the candidate resides:

  • Greater Toronto Area (GTA):

Hybrid role with hybrid training and occasional on-site presence at the Toronto headquarters.

  • Outside the GTA / Out of Province / No Transportation:

Fully remote position and training.

Training

2 months of full training provided
Training can be completed remotely depending on location.

Schedule: Rotating shifts Monday–Sunday

  • 8:00 AM–6:00 PM
  • 11:00 AM–8:00 PM
  • 1:30 PM–10:30 PM

Candidates must be available Monday–Sunday (flexible scheduling possible – constraints can be discussed)

Company Overview

Our client is a leader in their industry and continues to grow, operating an integrated network of retail stores that provide a full range of clothing choices within various niches. They offer an inclusive, supportive, and growth-oriented work environment.

Perks & Benefits

  • Company-paid health, dental, and vision benefits (after 6 months)
  • Employee discounts
  • Casual dress code
  • Comprehensive training and onboarding
  • Supportive, family-oriented work atmosphere
  • Tuition reimbursement opportunities
  • Tremendous career advancement potential

Job Summary

As a Bilingual POS Technical Support Specialist, you will be responsible for responding to and resolving technical support calls from store locations in English and French. You will provide remote troubleshooting for store-level hardware, software, and POS registers, ensuring timely resolution and minimal disruption to operations.

Key Responsibilities

  • Communicate with stores experiencing technical issues, document details, and determine solutions
  • Research and implement solutions using user guides, technical manuals, and knowledge base resources
  • Provide training and advice to store staff to prevent future issues
  • Place service calls for malfunctioning register equipment
  • Collaborate with third-party vendors to resolve hardware issues
  • Ensure all calls and resolutions are accurately logged and followed up

Qualifications

  • Bilingual: Fluent in English & French (spoken and written)
  • Familiarity with PC hardware and software troubleshooting
  • High school diploma (post-secondary education an asset)
  • 1–2 years of experience in customer service and/or technical support
  • Ability to work a flexible schedule, including evenings, weekends, and holidays when needed
  • Strong communication, problem-solving, and customer service skills

Job Types: Full-time, Permanent

Application question(s):

  • Do you have 2 years of experience in customer service and/or technical support?
  • Are you okay with working a flexible schedule, including evenings, weekends, and holidays when needed?

Language:

  • Fluent in English & French (spoken and written) (required)

Work Location: Hybrid remote in Toronto, ON M6A 2W1

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