Bilingual Medical Information Specialist jobs

THE COMPANY:

This company is committed to excellence in the healthcare sector, fostering a vibrant, inclusive workplace that values your talents. Join a team that celebrates diversity and encourages professional growth, as they continue to develop as industry leaders in the market. Focused on patient care, they require a BILINGUAL Reimbursement Specialist to join their team.

COMPENSATION:

Competitive base salary of $53,000 annually, accompanied by a health spending account which offers personalized healthcare spending flexibility, a generous employer-matched RRSP program, and other great perks!

THE OPPORTUNITY:

Seize the chance to showcase your BILINGUAL skills and passion for exceptional service in a dynamic role as a BILINGUAL Reimbursement Specialist within the healthcare sector. Collaborate with patients to provide exceptional patient care through effective communication in both French and English. This is a HYBRID role where you will be working partially from home (about 50%) and partially from the office (about 50%).

POSITION DESCRIPTION:

As a Bilingual Reimbursement Specialist, you’ll play a pivotal role connecting the company’s healthcare services with valued customers/patients. Your fluency in both FRENCH and ENGLISH will ensure seamless communication and exceptional service delivery in patient care.

Your responsibilities will include but are not limited to:

• Collaborating with patients and third-party payers to eliminate obstacles hindering patient access to medications.
• Effectively raising awareness about program services among healthcare providers (HCPs), their staff, and patients.
• Promptly addressing customer inquiries about the program.
• Continuously monitor patients’ coverage limits and renewal thresholds to guarantee uninterrupted therapy.
• Facilitating medication access and expediting time to therapy by offering support for access and reimbursement, assisting with patient out-of-pocket expenses, and conducting comprehensive coverage research.
• Engaging with patients, Healthcare providers and staff to provide education and services related to medication acquisition, access, coverage, reimbursement, and affordability.
• Conducting thorough reimbursement investigations with both private and public reimbursement providers.
• Ensuring information supplied by patients and healthcare providers is accurate and valid.

EXPERIENCE:

• Minimum of 2+ years of experience in a bilingual (French/English) Customer service role
• Computer proficiency a MUST; MS Office, Google, and Adobe applications
• Experience with reimbursement programs or with patient support programs an asset
• Experience working in the healthcare or pharmaceutical or insurance sectors an asset

QUALIFICATIONS:

• Fluency in both FRENCH and ENGLISH is a MUST
• Strong communication skills, a customer-centric approach, and the ability to excel in a fast-paced environment
• Ability to work independently

LOCATION:

Oshawa, ON

POSITION TITLE:

Reimbursement Specialist (Bilingual)

EMPLOYMENT TYPE:

Permanent, Full-Time

WORK TYPE:

Hybrid

EDUCATION:

Completion of post-secondary school required

REQUIRED TRAVEL:

No

RELOCATION ASSISTANCE:

No

MANAGES OTHERS:

No

CONTACT:

Valerie Yuricek, Division Manager

HOW TO APPLY:

Please click on the “APPLY” button located elsewhere on this job posting (preferred) or email your resume to: vyuricek@stoakley.com

JOB CATEGORY:

Customer Service

INDUSTRY:

Healthcare

JOB ORDER NUMBER:

10584

KEYWORDS:

BILINGUAL, Customer Service, FRENCH, ENGLISH, Communication, Customer Support, Inquiry Resolution, patient support program, reimbursement, medication, healthcare, medical, pharmaceutical

EXISTING VACANCY:

This is a critical role within the organization and, following the recruitment and selection process, the selected candidate should expect to receive an offer promptly.

USE OF ARTIFICIAL INTELLIGENCE:

We do NOT use artificial intelligence to screen, rank or select candidates. The merits of every single application will be judged by a human. AI may be used to craft correspondence or write a job posting but never in the decision-making as to candidate suitability.

WHAT ARE WE KNOWN FOR AND HOW DO WE HELP?

• Helping talented professionals secure new, exciting and rewarding career opportunities
• Treating each unique individual with professionalism, respect and integrity
• Meeting your distinct needs by matching you with the right corporate culture

FOLLOW US FOR THE LATEST JOBS, CAREER ADVICE AND JOB MARKET TRENDS:

• Website: https://www.stoakley.com/
• LinkedIn: https://www.linkedin.com/company/stoakley
• X (@stoakleystewart): https://x.com/stoakleystewart
• Facebook: http://facebook.com/StoakleyStewart
• Instagram (@stoakleystewart): https://www.instagram.com/stoakleystewart/
• Pinterest (@stoakleystewart): https://www.pinterest.ca/stoakleystewart/
• Google Reviews: https://g.page/r/CezV_tw47ijYEAE

Pay: $53,000.00 per year

Benefits:

• Dental care
• Extended health care
• On-site parking
• RRSP match

Work Location: Hybrid remote in Oshawa, ON