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Bilingual IT Service Desk Remote jobs in Ontario

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    • Track and manage incidents and service requests using IT service management tools.
    • Provide white-glove support through in-person, remote, and appointment-based…
    • Proper work desk and chair.
    • Minimum 1-year customer service experience preferred.
    • Exceptional customer service and interpersonal phone etiquette skills.
    • A minimum of two years’ experience in customer service, technical support, help desk, or related role (co-op, internship, academic project, or equivalent…
    • Document all cases accurately in line with service delivery standards.
    • A positive, team-oriented attitude and commitment to exceptional service.
    • The bilingual customer service representative is responsible for providing support for users of Opifiny software in English and French.
    • We are an Ontario-based technology provider specializing in automated, 24/7 bilingual voice reception software for local service industries, specifically…
    • Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality.
    • Previous customer service, order administration, or help desk experience is preferred.
    • Proactively identify and resolve customer service issues.
    • Ability to work independently in a remote environment.
    • Fully remote opportunity with a consistent weekday schedule.
    • Employment Type: Full-Time Temporary.
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    • Solides compétences en service à la clientèle.
    • What's in it for you….
    • Il fera remonter les problèmes au responsable du service client ou aux départements…
    • Work Location: Hybrid remote in Mississauga, ON L4W 5P3.
    • 1.) Fully bilingual in English and French- written and verbal.
    • 4.) Comfortable using AI technology.
    • Deliver a high level of customer service while managing challenging situations professionally.
    • Monitor client systems, connected devices, and platform…
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    • Fully remote position and training.
    • Place service calls for malfunctioning register equipment.
    • Strong communication, problem-solving, and customer service…
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    • Fully remote position and training.
    • Place service calls for malfunctioning register equipment.
    • Work Location: Hybrid remote in Toronto, ON M6A 2W1.
    • Place service calls for register equipment that is not functional.
    • The Support desk agents provide technical support to store level computer users experiencing…
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Job Post Details

Makwa Resourcing Inc logo

Bilingual System Administrator - job post

Makwa Resourcing Inc
Ottawa, ON
$475–$525 a day - Contract

Job details

Pay

  • $475–$525 a day

Job type

  • Contract

Location

Ottawa, ON

Full job description

**Secret Clearance Required**

About the Opportunity

We are seeking an experienced System Administrator to provide dedicated IT support within a fast-paced enterprise environment. This role focuses on delivering exceptional, high-touch technical support to executives and senior leadership, ensuring critical systems and services remain available and operational.

The successful candidate will serve as a trusted IT advisor and primary point of contact for VIP users, delivering responsive, professional, and proactive support while collaborating closely with technical teams and stakeholders.

Key Responsibilities

  • Act as the primary IT support contact for executive and VIP users.
  • Provide white-glove support through in-person, remote, and appointment-based service.
  • Troubleshoot and resolve hardware, software, network, and mobile device issues.
  • Install, monitor, upgrade, and maintain operating systems, hardware, and software.
  • Proactively identify and address potential technical issues before service disruptions occur.
  • Coordinate incident resolution with internal technical teams and third-party vendors.
  • Track and manage incidents and service requests using IT service management tools.
  • Support onboarding and offboarding activities, including device configuration and setup.
  • Ensure adherence to security, privacy, and service management standards.
  • Contribute to process improvements and knowledge-sharing initiatives.
  • Work closely with Business Analysts, Project Managers, Developers, and stakeholders to maintain and improve system performance.

Required Qualifications

  • Minimum5 years of experience as a System Administrator or in a similar technical support role.
  • Experience supporting executives, senior leadership, or high-priority users.
  • Strong customer service and communication skills.
  • Experience documenting and managing incidents using ITSM platforms.
  • Knowledge of Windows operating systems, desktop support, and enterprise IT environments.
  • Ability to work independently while coordinating with multiple technical teams.

Preferred Qualifications

  • Experience supporting MacBook users and Apple device ecosystems.
  • Experience working within large government, public sector, or enterprise organizations.
  • Familiarity with ITIL-based service management practices.
  • Knowledge of cybersecurity and compliance requirements within enterprise environments.

Pay: $475.00-$525.00 per day

Application question(s):

  • Do you have active secret clearance?

Work Location: In person

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