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Bilingual Customer Support jobs in Mississauga, ON

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    • 4–6 years in customer service, supply chain, or call center.
    • Experience in medical logistics, home health, billing, clinical support.
    • The successful candidate brings experience in customer service or client support, ideally in a fast-paced, service-oriented environment.
    • Understand customer needs and recommend Uline's best solutions.
    • Help customers navigate Uline's website and online ordering.
    • High school diploma or equivalent.
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    • Increase retention of existing customers by increasing customer loyalty through welcome calls and closed loop communication of customer satisfaction surveys;
    • Previous experience in customer support, e-commerce or retail will come in handy, but training will be provided.
    • Troubleshoot issues with hardware and software.

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    • A passion for delivering exceptional customer service.
    • Troubleshoot technical issues impacting customers and crew members.
    • Minimum 2 years of experience in:
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    • Excellent customer service skills to build trust and rapport with clients.
    • Multilingual or bilingual proficiency to serve diverse client populations effectively…
    • Identify and be aware of potential new customers.
    • Maintain a high level of customer service.
    • Relay customer suggestions for company products to management.
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    • Job Summary: The Customer Service Representative Bilingual interacts with customers to provide information regarding customer’s order status, change or cancel…
    • Deliver Solutions: Provide personalized support that helps customers find the right wireless and residential products and services.
    • Provide superior customer service by addressing customer inquiries and concerns via various communication channels.
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Job Post Details

TalentWorldGroup logo

Bilingual (French/English) Patient Support Representative – Remote Canada - job post

TalentWorldGroup
4.1 out of 5 stars
Canada•Remote
$26 an hour - Permanent, Full-time, Freelance
Responded to 75% or more applications in the past 30 days, typically within 1 day.

Job details

Pay

  • $26 an hour

Job type

  • Freelance
  • Permanent
  • Full-time

Shift and schedule

  • 8 hour shift
  • Day shift
  • Monday to Friday

Benefits

Pulled from the full job description

  • Work from home
  • Flexible schedule

Full job description

Bilingual (French/English) Patient Support Representative – Remote Canada

Location: Remote – Canada (Bilingual: Canadian French & English)

Training Start: August 17, 2026 (tentative)

About Us:

TalentWorldGroup Plc. is a multilingual contact center offering a fully remote work environment, innovation-driven culture, and long-term career opportunities.

Role Overview:

Serve as the first point of contact for patients, clinics, and medical professionals. Manage inquiries, orders, medical deliveries, and logistics. Requires strong medical terminology knowledge, attention to detail, and ability to process complex information. Candidates must have strong technical skills (Microsoft Office, CRM like JDE) and troubleshoot independently.

Key Responsibilities:

  • Handle inquiries via phone, email, fax, or online
  • Manage patient and clinic orders, documentation, and data entry
  • Escalate complex issues appropriately
  • Expedite urgent orders and resolve shipment, return, or credit issues
  • Process credits/returns, set up new patients, maintain records
  • Recover medical equipment from patients exiting programs
  • Participate in training and team meetings

Qualifications:

Required:

  • Fluency in Canadian French & English both (C2)
  • Located in Canada for compliance
  • High school diploma
  • 4–6 years in customer service, supply chain, or call center
  • Strong communication, multitasking, and organizational skills
  • Experience with sensitive information and metrics-driven environments
  • Microsoft Office & CRM proficiency, independent problem-solving

Preferred:

  • Bachelors in Life/Health Sciences or related
  • Experience in medical logistics, home health, billing, clinical support
  • Remote work experience

Schedule:

Production Hours:

  • Operating Hours: 8:00 AM – 6:00 PM Eastern Time, Monday to Friday (covering East, Central, and West regions).

Key Scheduling Details:

  • Weekly Hours: 20–30 hours baseline (up to 40 hours maximum).
  • Shift Format: Split shifts throughout the day (not a traditional, straight 8-hour block).

Training Information:

  • Training Duration: 5–6 weeks (starting August 17, 2026 – tentative).
  • 8 Hours/Day – Monday to Friday.
  • Expected Training Hours: 9:00 AM – 5:00 PM EST.
  • Training is paid.

Training Start Date:

  • August 17, 2026 (Tentative)

Technical Requirements:

  • Reliable wired broadband internet connection
  • Processor (64-bit):
  • Intel Core i5 (10th Generation or newer)
  • AMD Ryzen 5 4000 Series or newer
  • Apple Silicon M1, M2, M3, M4 or newer
  • Memory (RAM): Minimum 16 GB
  • Operating System: Windows 11 or macOS 26
  • Computer age: Maximum 5 years old
  • USB headset required

Compensation & Benefits:

  • Training: $17 USD/hour (~$23 CAD/hour) | Post-training: $19 USD/hour (~$26 CAD/hour)
  • Payments are made monthly in USD
  • Freelance cooperation agreement
  • Long term project opportunity
  • Fully remote, long-term project
  • Career growth & development
  • Gamification program: earn more, get paid holidays

Job Types: Full-time, Permanent, Freelance

Pay: $26.00 per hour

Benefits:

  • Flexible schedule
  • Work from home

Application question(s):

  • Are you comfortable working under a freelance agreement and being paid in USD?
  • Are you currently residing in Canada and available to attend full-time remote training (Monday–Friday, 9:00 AM–5:00 PM EST) starting in June?
  • Do you have a Windows 11 (or later) computer with at least 16 GB RAM and a stable wired internet connection available for work?

Experience:

  • customer service (remote or on-site): 4 years (required)
  • working with CRM tools (e.g., Salesforce, Zendesk, HubSpot): 1 year (required)

Language:

  • both Canadian French and English fluently (required)

Work Location: Remote

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