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Bilingual Customer Service jobs in Edmonton, AB

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    • Help customers select the right products and services for their branding needs.
    • This role combines customer service, project coordination, and basic design…
    • Present client services and communicate key value propositions.
    • Previous sales or customer service experience is helpful but not required.
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    • Authorized to work in Canada with a valid work permit.
    • Available to work on-site (in-person).
    • Available to work full-time (40hrs per week / 12:15pm – 9pm / Mon…
    • Provide exceptional service by addressing customer concerns promptly and professionally.
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    • An active interest in learning technical product details, including taking industry-related courses for accreditation.
    • Job Types: Full-time, Permanent.
    • You'll become an integral part of a passionate team committed to delivering exceptional workmanship and outstanding customer service.
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    • 1 – 2 years’ experience providing customer service.
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Job Post Details

Customer Service Representative - job post

Wescan Embroidery & Printing
6031 103A St NW, Edmonton, AB T6H 2J7
$15–$20 an hour - Permanent, Full-time

Job details

Pay

  • $15–$20 an hour

Job type

  • Permanent
  • Full-time

Location

6031 103A St NW, Edmonton, AB T6H 2J7

Benefits

Pulled from the full job description

  • Vision care
  • Dental care
  • Casual dress
  • Extended health care

Full job description

About Us

Wescan Embroidery & Printing is a locally owned embroidery and printing company specializing in custom-branded apparel and promotional products. We primarily serve businesses, providing high-quality branding solutions, expert guidance, and exceptional customer service to organizations throughout our community.

About the Role

We're looking for a Customer Service Specialist who enjoys working with people, solving problems, and helping customers bring their ideas to life. This role combines customer service, project coordination, and basic design knowledge to ensure every order is communicated accurately from the customer to our production team.

What You'll Do

  • Help customers select the right products and services for their branding needs.
  • Prepare accurate quotes and answer questions throughout the ordering process.
  • Review customer-supplied artwork using Adobe Illustrator to ensure files are suitable for production.
  • Explain artwork requirements and provide basic design guidance to customers.
  • Gather project requirements, clarify customer expectations, and communicate detailed job information to our artwork and production teams.
  • Work closely with internal departments to ensure projects are completed accurately and on time.

What We're Looking For

  • Experience using Adobe Illustrator is required.
  • Excellent verbal and written communication skills.
  • Confident speaking with customers and asking the right questions to understand their needs.
  • Strong attention to detail and the ability to communicate project requirements clearly to teammates.
  • Organized, proactive, and comfortable managing multiple projects at once.
  • A background in Graphic Design, Visual Communications, or a related field is considered an asset.

Who You'll Succeed Here

The ideal candidate is approachable, personable, and not afraid to pick up the phone or ask follow-up questions. You're someone who enjoys interacting with customers, communicates clearly and confidently, and can translate customer requests into detailed instructions that keep projects running smoothly. You understand that good communication is just as important as technical skills, and you take pride in making sure nothing gets lost between the customer and the production team.

Job Types: Full-time, Permanent

Pay: $15.00-$20.00 per hour

Benefits:

  • Casual dress
  • Dental care
  • Extended health care
  • Vision care

Flexible language requirement:

  • French not required

Application question(s):

  • Do you currently reside in Edmonton, Alberta?

Education:

  • Bachelor's Degree (preferred)

Experience:

  • Adobe Illustrator: 1 year (required)

Work Location: In person

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