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Bilingual Customer Service jobs in Edmonton, AB

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    • One year of experience in a call center or comparable high-volume customer service role.
    • Customer Service Associates are GoodMorning's customer-facing voice and…
    • Provide exceptional customer service by assisting customers courteously and professionally.
    • Strong customer service and communication skills.
    • Three years of experience in a call center or comparable high-volume customer service role.
    • Customer Service Associates are GoodMorning's customer-facing voice…
  • View similar jobs with this employer
    • Effective Communication - Uses written and verbal communication skills to provide quality service when speaking with customers.
    • Run customer meetings providing business solutions to customers across all industries.
    • Provide legendary customer service with the help of our sales support…
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    • Maintain current customer base for all divisions of The Hillman Group Canada by providing customer service for all customers in the assigned territory.
  • View similar jobs with this employer
    • Drive sales growth by providing responsive customer service, technical expertise, and timely quotations.
    • As a Sales Representative, you will be the primary…
    • Effective Communication - Uses written and verbal communication skills to provide quality service when speaking with customers.
    • Connect with customers and prospects to understand their communication needs and recommend suitable Rogers products and services.
    • * College degree or certificate in any administrative, immigration, or relevant field.
    • * Excellent team player Meticulous with an eye for detail and…
    • Provide exceptional customer service by addressing inquiries promptly and professionally, both in person and via digital channels.
    • This in-office position handles day-to-day interactions regarding the registration and administration of policies/contracts, while providing professional…
    • Providing high level customer service with maintenance packages and equipment purchases to all company appointments and referrals.
    • Understand customer needs and recommend the best product options.
    • Build and maintain strong, long-term customer relationships.
    • Job Types: Full-time, Permanent.
  • View similar jobs with this employer
    • Effective Communication - Uses written and verbal communication skills to provide quality service when speaking with customers.
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Bilingual Customer Service Associate
GoodMorning.com
·
4.4
Edmonton, AB T5K 2L9
Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Job type

Full-time

Benefits

Pulled from the full job description
Dental care
Employee assistance program
RRSP match

Full job description

About Us


GoodMorning.com is a Canadian pioneer in the creation and growth of award-winning direct-to-consumer brands. Over the last decade, we have delivered hundreds of thousands of beloved products to customers across North America. And we’ve created an exciting, ownership-driven culture perfectly suited to intelligent, results-driven individuals. If you’re hungry to disrupt stale consumer industries with innovative new brands and products of exceptional value that customers love, then GoodMorning.com is the place for you!


About the role

Customer Service Associates are GoodMorning's customer-facing voice and the front line for solving customer problems. You own each problem from first contact to confirmed resolution: working out what is wrong, explaining the fix in plain terms, making it happen, and following up to confirm it worked. You handle phone, email, and live chat across every brand in our portfolio, so no two conversations are alike, from quick answers to a difficult message an upset customer doesn’t want to hear. It suits someone who wants to fix the real problem rather than close the ticket, stays organized across several conversations at once, and treats a hard conversation as a chance to turn a frustrated customer into a loyal one.


What you'll do

  • Knowing the GoodMorning product range well enough to answer questions and recommend the right fit
  • Handling customer conversations across phone, email, and live chat, from first message to resolution
  • Getting to the root of a problem, explaining the fix in plain terms, making the correction happen, and following up to confirm it worked
  • Processing the actions a resolution requires, including returns, refunds, exchanges, replacements, and warranty claims
  • Coordinating with delivery carriers, the warehouse, suppliers, and other teams to move an issue to resolution
  • Finding solutions that fit the customer's situation and keep them with the brand
  • Knowing how our products compare to competitors, and being able to make that case to a customer
  • Learning the internal systems and tools the role runs on
  • Keeping customer records and internal notes accurate as you go
  • Recognizing when an issue needs to move up, and escalating it
  • Using your appeasement authority within the limits set for the role
  • Following established processes, and flagging better ones when you spot them
  • Hitting the KPI targets set for your level


Qualifications

  • High school diploma minimum; bachelor's degree preferred
  • One year of experience in a call center or comparable high-volume customer service role
  • Written and spoken fluency in English and French


Benefits & Perks

  • Competitive compensation, vacation, profit share, and equity package
  • 100% employer-paid extended benefits - Health, Dental, & Optical
  • Employee Assistance Program
  • 125% RRSP matching
  • Employee product discounts
  • Monthly Transportation Benefit for public transit or parking
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