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Bilingual Customer Service jobs in Edmonton, AB

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    • One year of experience in a call center or comparable high-volume customer service role.
    • Customer Service Associates are GoodMorning's customer-facing voice and…
    • You have at least 6 months of customer service experience and you understand the value of coaching / feedback.
    • You’re at least 18 years of age.
    • Serve as the primary point of contact for clients, providing exceptional customer service and support throughout their journey with our platform.
    • Manage existing accounts by providing excellent customer service, addressing inquiries, and fostering loyalty.
    • Minimum 1 year of related customer service experience OR equivalent combination of education, training and experience, preferably within the pharmaceutical…
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    • Practices active listening to develop empathy and understand customer pain points.
    • Effective Communication - Uses written and verbal communication skills to…
    • Practices active listening to develop empathy and understand customer pain points.
    • Effective Communication - Uses written and verbal communication skills to…
    • Demonstrated customer service excellence with a proactive attitude toward client engagement.
    • Develop and maintain strong relationships with clients by providing…
    • Build natural, professional interactions while understanding each customer’s needs.
    • You may have experience in retail, hospitality, or customer-facing work, or…
    • Flexible scheduling to meet customer needs.
    • Build and maintain strong customer relationships.
    • Deliver an exceptional customer experience from start to finish.
    • Must have at least three 3 months of working experience in the customer service field.
    • With empathy and urgency, you'll ensure their safety, pinpoint their…
  • View similar jobs with this employer
    • Practices active listening to develop empathy and understand customer pain points.
    • Effective Communication - Uses written and verbal communication skills to…
    • Our focus is on professional, ethical, and community-centered campaigns that help promote social impact through responsible outreach and engagement.
    • Answer customer questions and provide excellent service.
    • Opportunity to build valuable sales and customer service experience.
    • As a comfort advisor you will be selling residential plumbing and HVAC equipment.
    • Quote on products and installation.
    • Stay up to date on new product(s).
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Bilingual Customer Service Associate
GoodMorning.com
·
4.4
Edmonton, AB T5K 2L9
$23–$25 an hour
Full-time
Apply now

Job details

$23–$25 an hour
Dental care, Employee assistance program, RRSP match
Full-time
Edmonton, AB T5K 2L9

Full job description

About Us


GoodMorning.com is a Canadian pioneer in the creation and growth of award-winning direct-to-consumer brands. Over the last decade, we have delivered hundreds of thousands of beloved products to customers across North America. And we’ve created an exciting, ownership-driven culture perfectly suited to intelligent, results-driven individuals. If you’re hungry to disrupt stale consumer industries with innovative new brands and products of exceptional value that customers love, then GoodMorning.com is the place for you!


About the role

Customer Service Associates are GoodMorning's customer-facing voice and the front line for solving customer problems. You own each problem from first contact to confirmed resolution: working out what is wrong, explaining the fix in plain terms, making it happen, and following up to confirm it worked. You handle phone, email, and live chat across every brand in our portfolio, so no two conversations are alike, from quick answers to a difficult message an upset customer doesn’t want to hear. It suits someone who wants to fix the real problem rather than close the ticket, stays organized across several conversations at once, and treats a hard conversation as a chance to turn a frustrated customer into a loyal one.


What you'll do

  • Knowing the GoodMorning product range well enough to answer questions and recommend the right fit
  • Handling customer conversations across phone, email, and live chat, from first message to resolution
  • Getting to the root of a problem, explaining the fix in plain terms, making the correction happen, and following up to confirm it worked
  • Processing the actions a resolution requires, including returns, refunds, exchanges, replacements, and warranty claims
  • Coordinating with delivery carriers, the warehouse, suppliers, and other teams to move an issue to resolution
  • Finding solutions that fit the customer's situation and keep them with the brand
  • Knowing how our products compare to competitors, and being able to make that case to a customer
  • Learning the internal systems and tools the role runs on
  • Keeping customer records and internal notes accurate as you go
  • Recognizing when an issue needs to move up, and escalating it
  • Using your appeasement authority within the limits set for the role
  • Following established processes, and flagging better ones when you spot them
  • Hitting the KPI targets set for your level


Qualifications

  • High school diploma minimum; bachelor's degree preferred
  • One year of experience in a call center or comparable high-volume customer service role
  • Written and spoken fluency in English and French


Benefits & Perks

  • Competitive compensation, vacation, profit share, and equity package
  • 100% employer-paid extended benefits - Health, Dental, & Optical
  • Employee Assistance Program
  • 125% RRSP matching
  • Employee product discounts
  • Monthly Transportation Benefit for public transit or parking

The pay range for this role is:
23 - 25 CAD per hour(Edmonton)

Pay: $23.00-$25.00 per hour

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