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Bell jobs in Kitchener, ON

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    • This position is for our day shift, hours of work are 8am to 5pm, Monday to Friday.
    • Serve as main point of contact to customers delivering a positive customer…
    • Working as a Shift Supervisor lets you take the lead in our restaurant, leading and coaching the team to ensure smooth service for our guests.
    • Greeting customers as they enter the restaurant.
    • Taking orders and processing payments.
    • Opening and/or closing the restaurant with a team.
    • Tout part d’une connexion.
    • Elle nous pousse à innover, à explorer et à rester proches de ce qui compte le plus pour nous.
    • Type de poste: Magasins de détail.
    • Competitive hourly wage plus uncapped commission.
    • Full benefits package and paid vacation for full-time and part-time employees.
    • Our local drivers are paid hourly and home daily!
    • Our long haul drivers are paid by percentage or per mile (drivers choice!) and have various work schedules…
    • We are licensed to haul hazardous / dangerous goods.
    • Mechanics utilize 4 day work schedules, Monday to Thursday or Tuesday to Friday (10 hour shifts).
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Job Post Details

Dispatcher/Customer Service - job post

WS Bell Cartage
3.0 out of 5 stars
7 Grand Avenue, Kitchener, ON
$22–$25 an hour - Permanent, Full-time

Job details

Pay

  • $22–$25 an hour

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Day shift
  • Monday to Friday

Location

7 Grand Avenue, Kitchener, ON

Benefits

Pulled from the full job description

  • Paid time off
  • Dental care
  • Life insurance
  • Casual dress
  • Extended health care
  • Company events
  • On-site parking

Full job description

W.S. Bell Cartage, is a leading transportation company committed to providing unparalleled customer service. Located in Kitchener, Ontario, our company is rooted in the family values of responsibility, quality and trust. We are looking for a Dispatcher Planner/Customer Service Representative to join our team. This position is for our day shift, hours of work are 8am to 5pm, Monday to Friday.

Key Responsibilities

- Serve as main point of contact to customers delivering a positive customer experience

- Serve as a main point of contact for drivers

- Provide superior customer service through organization, planning and prioritization of customer needs

- Maintain outstanding and mutually beneficial relationships with both customers and drivers

- Prepare and submit prompt customer spot and rate quotes

- Identify, select and negotiate to ensure customer needs are consistently met and exceeded

- Accurately complete order entry and customer contracts in Fleet Manager

- Provide accurate information to drivers for pickup and delivery assignments

- Track and trace shipments to provide necessary customer updates

- Coordinate all necessary paperwork with customers and drivers

- Resolve customer issues promptly, accurately and mutually

- Other projects and duties as required

Key Competencies

- Outstanding customer focus

- Strong attention to detail

- Excellent problem-solving capabilities

- Exceptional interpersonal, organizational and communication skills

- Excellent ability to prioritize and multi-task

- Strong work ethic

Qualifications

- 1+ years of experience in logistics, supply chain or US inbound dispatching

- College or University Degree preferred

- Flatbed / over-dimensional / dry van / reefer knowledge is an asset

- Knowledge of Fleet Manager and Loadlink is an asset

- Spanish / French language proficiency is an asset

Only those candidates who are best suited for this position will be contacted.

Benefits:

  • Extended health care
  • Dental care
  • Life insurance
  • Vision care
  • Vacation & paid time off
  • On-site parking
  • Casual dress
  • Company events & social hours

Job Duties:

  • Answer incoming customer inquiries
  • Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
  • Record and modify customer information within the database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Other duties as requested

Work Remotely

  • No

Job Duties:

  • Answer incoming customer inquiries
  • Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
  • Record and modify customer information within the database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Other duties as requested

Work Remotely

  • No

Job Types: Full-time, Permanent

Pay: $22.00-$25.00 per hour

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off

Experience:

  • dispatching: 1 year (preferred)

Work Location: In person

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