Quality and Education Coordinator

Kelowna, BC | Full Time | Permanent

Make Your Work Matter

At Baptist Housing, we believe every senior deserves to experience life well in supportive, caring communities, and the work you do here helps make that possible.
When you join us, you’re not just building a career. You’re joining a purpose-driven team that values collaboration, growth, and wellbeing. You’ll be part of an organization where your voice matters, your work has impact, and your contributions are recognized.

The Opportunity

We’re looking for a Quality and Education Coordinator to join our team.

In this role, you'll help ensure our quality, education, and clinical resources are organized, accessible, and consistently presented across the ministry. Working closely with educators, practice leaders, and team members, you'll coordinate projects, maintain policies and learning materials, and provide administrative support that keeps key initiatives moving forward. You'll play an important role in supporting continuous improvement by helping implement new processes, educational programs, and quality initiatives while fostering collaboration across teams and external partners.

Your work will help create the strong foundation of quality, learning, and operational excellence that enables our teams to provide exceptional care and support, helping seniors experience life well.

What You’ll Do

• Maintain and update policies, forms, educational materials, and clinical resources across online and written platforms.
• Support educators and practice leaders with online course design, formatting, and resource management.
• Coordinate quality assurance and quality improvement projects, including the implementation of new policies, processes, and education programs.
• Schedule meetings, prepare agendas, record and distribute meeting minutes, and provide administrative support to the Quality and Education team.
• Develop and maintain team resources such as reports, presentations, spreadsheets, directories, and communication materials.
• Coordinate travel, bookings, event logistics, expense reporting, and project support for the Vice President, Wellness and the Quality and Education team.
• Manage user access to designated SharePoint sites and PointClickCare accounts.
• Collaborate with internal teams and external partners to support ministry-wide initiatives and educational opportunities.
• Conduct research and contribute to ongoing improvements in processes, resources, and team operations.

What You Bring

Education

• High school diploma
• Completion of a recognized post-secondary Business Administration program or equivalent education or experience; education or training in web design is considered an asset
• Formal or informal training in the use of SharePoint, Microsoft Word, Excel, Outlook and Adobe Acrobat Professional

Experience

• A minimum of 3 years experience as an administrative assistant at a corporate level or an equivalent combination of training and experience
• History of serving in a clinical environment preferred.

Skills & Competencies

• Strong communication and relationship-building skills
• Ability to manage multiple priorities in a dynamic environment
• Strong problem-solving and critical thinking abilities
• Proficiency in Excel, Power BI, SQL, etc.

Who You Are

You care deeply about seniors and find real meaning in work that makes a difference. Compassion, respect, and integrity come naturally to you — they're just who you are.
You take initiative, work independently, and adapt when priorities shift. You're coachable, growth-minded, and bring a positive energy that people around you notice.
Relationships come easily to you. You communicate well, navigate conflict gracefully, and take your responsibility to residents and colleagues seriously — including their privacy and trust.
You appreciate the value of consistency and doing things well — and you're genuinely curious about how to do them even better. You thrive in an environment that's always learning and improving.
And you're looking for more than a job — you want to be part of a community where your work genuinely matters.

Who we are

At Baptist Housing, every day is an opportunity to help seniors experience life well — and to experience something meaningful yourself. You'll be part of a compassionate, committed team where your contributions are valued, your growth is supported, and you can confidently bring your whole self to work.
We're more than colleagues. We take our work seriously, but we also know how to have fun and celebrate each other. Through recognition programs and appreciation events, we make sure you know you're seen.
Our people and our values set us apart. Together, we make a real difference — in the lives of our residents, and in each other's.

Compensation & Benefits

Our total compensation package includes:

• Competitive salary with a hiring range of $58,000 - $62,000.
• Employer paid extended health and dental benefits
• Generous vacation entitlement, with four weeks’ vacation to start
• RRSP matching up to 7%

Work Location & Conditions

• Kelowna, British Columbia
• Office-based role
• Occasional travel within British Columbia may be required
• Standard weekday hours with moderate additional hours expected during peak periods
• Criminal record check required

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