Banquet Restaurant jobs in London, ON

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

• Welcome guests with a warm, professional, and engaging attitude while creating a positive first impression.
• Greet guests upon arrival, verify reservations when applicable, and efficiently manage seating assignments.
• Escort guests to their tables while providing information about venue amenities, menus, and event offerings.
• Maintain accurate waitlists and communicate estimated wait times in a courteous and professional manner.
• Coordinate seating flow with servers, bartenders, supervisors, and culinary staff to maximize efficiency and guest satisfaction.
• Monitor dining room capacity and table availability to ensure smooth guest flow throughout service.
• Assist with table resets and maintain a clean, organized, and welcoming entrance and host station.
• Answer guest questions regarding menus, dining options, premium hospitality spaces, and venue amenities.
• Assist with food and beverage service support when needed, including running food, clearing tables, or supporting other front-of-house team members.
• Resolve guest concerns professionally or escalate issues to management when appropriate.
• Ensure restaurants, clubs, suites, or hospitality spaces are fully prepared prior to guest arrival and event start times.
• Maintain cleanliness of menus, podiums, waiting areas, and other guest-facing spaces throughout each event.
• Work collaboratively with food and beverage team members to provide exceptional hospitality during all venue events.
• Follow all company policies, sanitation standards, food safety procedures, and responsible alcohol service guidelines.
• Perform other duties as assigned by management.

• Outstanding customer service skills with a genuine passion for hospitality.
• Excellent verbal communication and interpersonal skills.
• Professional appearance and ability to represent the organization in a positive manner.
• Ability to remain calm, friendly, and organized in a fast-paced, high-volume, event-driven environment.
• Strong organizational skills with excellent attention to detail.
• Ability to multitask while maintaining accuracy and professionalism.
• Ability to work collaboratively as part of a team while also working independently with minimal supervision.
• Flexible schedule with the ability to work evenings, weekends, holidays, and extended hours based on event schedules.
• Ability to stand and walk for extended periods throughout a shift.
• Ability to occasionally lift and carry heavy objects.
• Ability to communicate effectively with guests, coworkers, volunteers, supervisors, and management while fostering a positive, respectful, and team-oriented work environment.