Backs in Action Wellness Centre jobs

Are you a proactive, organized, experienced and people-first professional who loves keeping things running smoothly? At Backs in Action Rehab & Wellness Centre (BiA), our front desk is the heartbeat of the clinic, the first face patients see and the person who ties our whole team together. If you thrive in a busy, collaborative environment and care about delivering exceptional patient experiences, we'd love to meet you.

About this position

This role starts with Saturdays. You will be trained and integrated into our front desk team on Saturday shifts, giving you time to learn our systems and get to know our patients and practitioners.

In November, one of our current MOAs is moving on, and this role will transition into a permanent position with additional weekday shifts. We are looking for someone who wants to grow with us long term, not just cover a weekend.

Please note: JANE APP EXPERIENCE IS REQUIRED for this role, along with a minimum of 1 year of experience in a clinic or medical office front desk position. We are not able to consider applicants without both, so please just apply if you meet the requirements.

At Backs in Action Rehab & Wellness Centre (BiA), we foster a supportive and growth-oriented workplace where staff members are encouraged to expand their skills, take on new challenges, and play a key role in providing exceptional care to our patients.

We are currently seeking a person for our front desk/MOA team who thrives in a fast-paced, multidisciplinary clinic environment and is ready to lead with confidence, compassion, and expertise.

Why Join BiA?

Collaborative Culture: Work closely with a diverse team of chiropractors, physiotherapists, acupuncturists, kinesiologists, massage therapists, and counsellors.

Growth Opportunities: Start on Saturdays and grow into a permanent role with more hours.

Impactful Role: Play a vital role in shaping the patient experience and clinic operations.

What We Are Looking For

• Hands-on experience with Jane App (required).
• Minimum 1 year of experience in a clinic, medical office or healthcare front desk role (required).
• Availability to work Saturdays, and availability to take on additional weekday shifts from October onwards.
• Experience with direct billing to extended health insurers.
• Knowledge of ICBC and WorkSafeBC claims (strong asset).
• Exceptional organizational, problem-solving, and time management skills.
• Professional and empathetic communication skills, both written and spoken.
• Ability to handle competing priorities with a calm and collaborative approach.
• Interest or experience in social media marketing (asset).

This position comes with a regular weekly schedule, along with the opportunity to occasionally pick up extra shifts by helping cover for sick calls, vacations, or other time-off requests. We are looking for someone reliable, flexible, and team-oriented who enjoys supporting their coworkers when needed.

Key Responsibilities

• Oversee patient scheduling, billing, and claims processing.
• Manage clinic operations, including retail product inventory and sales.
• Assist patients with bookings, registration, and understanding services offered.
• Handle direct billing to 3rd-party insurers and liaise with ICBC/WorkSafeBC.
• Address phone and email inquiries with professionalism and empathy.
• Maintain medical records and ensure accuracy in documentation.
• Contribute to clinic marketing and social media strategies.
• Engage with a wide range of practitioners to ensure high-care service to patients.

Why This Role is For You

• You are a self-starter who thrives on learning and growth.
• You are passionate about making a difference in patients' lives.
• You are looking for a role that starts part-time and builds into something permanent.

Perks and Benefits

• Competitive compensation based on experience.
• Ongoing professional development opportunities.
• A vibrant and collaborative workplace in East Vancouver accessible by car, bus and skytrain.

Experience:

• Jane App: 1 year (required), your resume will not be evaluated if you do not have the experience
• Clinic or medical office front desk: 1 year (required)

To Apply:

Include your resume and a brief cover letter outlining your experience and why you are the perfect fit for this role, please mention your Jane App experience.

Pay: $20.00-$23.00 per hour

Benefits:

• Company events
• On-site parking

Application question(s):

• Name the next place on your travel bucket list. Why there?

Experience:

• Jane App: 1 year (preferred)

Work Location: In person