Automotive Technical Support jobs

Fix Network is a global leader in repair and restoration services for vehicles, homes, and businesses, supporting a growing family of locally owned and operated brands in collision repair, mechanical services, glass care, and property restoration.

As a Technical Trainer, you will be responsible for designing, developing, and delivering engaging technical training programs that support the continuous development of our network. You will help transfer knowledge and promote best practices related to collision repair, emerging automotive technologies, and evolving industry requirements.

You will contribute to identifying training needs, developing engaging learning materials, coordinating training activities, and evaluating results to ensure an effective and lasting learning experience.

What You Bring

• A strong commitment to quality and excellence
• Creative thinking and an innovative mindset
• A passion for continuous learning and professional development
• Strong analytical and problem-solving skills
• A high level of accountability and autonomy
• Critical thinking and research skills
• Sound judgment and decision-making abilities
• Leadership skills and the ability to positively influence others
• The ability to coach, advise, and support learners
• Professional ethics and integrity
• Excellent planning and organizational skills
• The ability to work effectively in a regulated environment
• Strong interpersonal and communication skills
• Coaching and mentoring abilities
• Effective priority management
• A collaborative, team-oriented approach

Key Responsibilities

• Collaborate with the Training Director and Training Coordinator to develop and implement training strategies across the network.
• Conduct training needs analyses to identify skills and competencies to be developed within the network.
• Design, develop, and maintain engaging training content, participant guides, presentations, and reference materials.
• Deliver training in classrooms, workshops, online environments, and through one-on-one coaching.
• Adapt teaching and facilitation methods to different learning styles and audiences.
• Ensure training records are accurate, complete, and up to date.
• Assess participants’ knowledge and skills through examinations, practical assessments, and validation activities.
• Provide recommendations to support the continuous improvement of training programs.
• Promote industry best practices and recognized standards, including I-CAR and OEM standards.
• Monitor certifications and development pathways for franchisees and employees across the network.
• Work closely with Operations teams to ensure training initiatives are aligned with business needs and priorities.
• Participate in industry events, trade shows, career fairs, and other corporate or networking activities.
• Stay current with emerging automotive technologies, ADAS systems, electric vehicles, repair procedures, and market trends.
• Contribute to the management of the training calendar and monitor registrations.
• Participate in the development and tracking of training-related budgets.
• Perform other related duties as required.

Education & Experience

• Minimum of 5 years of experience in the collision repair industry.
• Significant experience as a collision repair technician, estimator, technical specialist, or shop manager.
• I-CAR Platinum certification or equivalent certification is an asset.
• Experience in training, coaching, or knowledge transfer is an asset.

Technical Knowledge & Skills

• In-depth knowledge of collision repair processes and procedures.
• Strong understanding of ADAS systems, electric vehicles, and emerging automotive technologies.
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Teams.
• Excellent presentation and group facilitation skills.
• Ability to simplify and communicate complex technical concepts to diverse audiences.
• Knowledge of OEM requirements and procedures.

Why Fix Network?

• Employer-provided training and continuous learning opportunities to help you expand your knowledge, strengthen your expertise, and stay at the forefront of industry developments.
• Employer RRSP contributions to support your financial future.
• Training & development: Learning doesn’t stop when you start a new job. We are committed to supporting your professional growth by investing in training and development programs.
• Comprehensive health insurance for you and your family, including access to telemedicine.
• Employee Assistance Program (EAP) to support your well-being.
• Employer-provided equipment and tools to help you succeed in your role.
• 3 weeks of vacation from your first day, plus 5 sick days per year.
• Occasional travel opportunities for training sessions, industry events, and corporate activities.

At Fix Network, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We welcome applications from people of all backgrounds and with diverse experiences, and we are committed to providing equal employment opportunities to all qualified candidates.

Reasonable accommodations are available throughout the recruitment process and during employment, in accordance with applicable laws. If you require accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

To make the text easier to read, the masculine gender is used in an inclusive sense and refers to all individuals, regardless of gender.

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