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Automotive Service Manager jobs in Scarborough, ON

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    • Proven experience in warranty claims management within the automotive or related industry.
    • Excellent customer service skills to handle inquiries professionally…
    • To be a successful candidate you must have experience in all areas of the automotive industry including sales, service, parts, finance and admin.
    • This pivotal role is responsible for overseeing the safety protocols, regulatory compliance, and operational standards of our fleet operations.
    • Foster a culture that values excellent customer service.
    • As a member of the store's Management Team, the Supervisor/Department Manager is responsible for…
    • Strong understanding of the automotive sales process and dealership operations.
    • Progressive experience in automotive retail sales.
    • Identify operational issues and implement practical solutions that improve efficiency and service quality.
    • Recommend improvements to scheduling, workflows, and…
    • Strong understanding of the local automotive marketplace.
    • Experience within a luxury or premium automotive environment is strongly preferred.
    • Provide exceptional customer service to our valued clients.
    • Ability to be professional and deliver exceptional service to clients.
    • Assist Sales Consultants with structuring and closing deals while maintaining exceptional customer service.
    • We are looking for a driven and experienced Sales…
    • Drive continuous operational improvement and service scalability.
    • Proficiency with CRM and service management systems required.
    • Own bike build output, service flow, and shipping performance.
    • Amego Electric Vehicles is seeking a driven and experienced Business Manager / Store Manager …
    • Exceptional customer service and relationship-building skills.
    • A proven track record of leadership within automotive fixed operations.
    • Experience in the automotive industry.
    • Submits monthly forecasts for deliveries of fleets and automobiles and trucks to the manager of the new car sales…
    • Strong customer service and organization skills required.
    • Minimum 3 years experience of warranty or automotive industry.
    • Identify and provide training and development to staff in order to deliver the highest level of customer service and in order to meet Quality Service Standards.
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Car Warranty Claims Manager
A-Protect Warranty Corporation
8800 Dufferin, Concord, ON
$65,000–$70,000 a year
Full-time
Apply now

Job details

$65,000–$70,000 a year
Full-time
8800 Dufferin, Concord, ON

Full job description

Job Overview

We are seeking a dynamic and detail-oriented Car Warranty Claims Manager to lead our warranty claims process within the automotive sector. In this pivotal role, you will oversee the entire lifecycle of warranty claims, ensuring efficient processing, fair negotiations, and exceptional customer service. Your expertise will drive operational excellence, foster positive relationships with clients and vendors, and uphold the integrity of our warranty policies. Join us to be at the forefront of delivering reliable solutions that keep our customers satisfied and our brand trusted.

Responsibilities

  • Manage the end-to-end process of warranty claims, from initial submission to resolution, ensuring timely and accurate handling.
  • Lead negotiations with dealerships, suppliers, and customers to resolve disputes or claim discrepancies effectively.
  • Analyze warranty data to identify trends, root causes of frequent claims, and opportunities for process improvements.
  • Collaborate with cross-functional teams such as technical support, quality assurance, and customer service to streamline claims procedures.
  • Maintain comprehensive records of all claims activities, correspondence, and decisions for audit purposes.
  • Develop and implement policies and procedures that enhance claim processing efficiency while ensuring compliance with company standards.
  • Provide leadership and training to team members on best practices in claims management, negotiation techniques, and customer engagement.

Requirements

  • Proven experience in warranty claims management within the automotive or related industry.
  • Strong negotiation skills with a track record of resolving complex disputes amicably.
  • Excellent customer service skills to handle inquiries professionally and maintain positive relationships.
  • Analytical skills to interpret data, identify patterns, and recommend actionable solutions.
  • Organizational skills to manage multiple claims simultaneously while maintaining accuracy and attention to detail.
  • Ability to work collaboratively across departments and communicate effectively with stakeholders at all levels.
  • Knowledge of warranty policies, industry regulations, and relevant software systems is preferred.

Join us as a Car Warranty Claims Manager where your expertise will ensure our customers receive prompt resolutions while maintaining operational excellence!

Pay: $65,000.00-$70,000.00 per year

Work Location: In person

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