Automotive Service Manager jobs in Concord, ON

Join our growing team at Mid-Ontario!

Our Maple location is presently recruiting a Service Manager, with three weeks vacation to join our dynamic team.

Reports to: Service Director

Summary:

Responsible for maximizing the efficiency, revenue and productivity of the service department while achieving the highest levels of customer satisfaction.

Essential Duties and Responsibilities:

• Accomplishes Mid-Ontario staffing objectives, including recruitment and selection and performance management including coaching, counseling and disciplining shop employees when needed.
• Oversee all day to day operations and activities in the shop.
• Maximizes customer operational performance by providing resources and technical advice, resolving problems, disseminating advisories, warning and new techniques, detecting and diagnosing network problems.
• Direct, train and motivate a service team comprised of multiple Shop Foremen, Service Writer, Warranty Administrator and Truck and Coach Technicians.
• Monitor departmental performance in key areas such as revenue, profitability and efficiency.
• Manage shop overhead costs.
• Improve customer service quality results by studying, evaluating and re-designing processes, establish and communicating service metrics, monitoring and analyzing results, effective implementation of changes.
• Ensure a high level of customer satisfaction by contributing customer service information and recommendations to strategic plans and reviews, action plan development and implementation.
• Develop long term relationships with both new and existing customers to ensure repeat and referral business.
• Ensure compliance with manufacturer warranty and policy procedures.
• Partner with the manufacturer to monitor vehicle failure history, identify trends and develop action plans to prevent failures
• Manage quoting, work order and invoicing software systems to ensure jobs are completed and invoiced in a timely manner.
• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations.
• Ensure all employees in the shop are working safely and adhering to provincial and federal safety and employment regulations.
• Liaison between OEM’s and Mid-Ontario Truck Centre to ensure a good working relationship.

QUALIFICATION REQUIREMENTS

• Minimum of 3 years’ experience in a Service Manager or Maintenance Supervisor role with a truck or heavy equipment dealer, leasing company or large fleet.
• Customer-focused professional with experience in process improvement, operations management, staffing, budget oversight, help desk administration, and performance tracking.
• Skilled in analyzing information, developing operational standards, making informed decisions, and driving service excellence.
• Knowledgeable in environmental regulations and compliance requirements affecting heavy truck repair shop operations.
• Intermediate computer skills with effective use of MS Office and email software.
• Minimum GED or ACE.
• Mid-Ontario Truck Centre is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarian with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resources. Thank you for your interest in Mid-Ontario Truck Centre. Candidates that meet the qualifications for this position will be contacted.

Job Type: Full-time

Pay: $120,000.00-$135,000.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Vision care

Application question(s):

• Are you a licensed 310Technician?
• Have you used these Dealer Management systems Karmak, CDK, ADP?