Aura Restaurant jobs in Victoria, BC

Job Title: Front Desk Agent

Job Status: Permanent. Hours may vary based on hotel occupancy.

Start Wage: $26.50 per hour - $27.00 per hour (at 1 yr.) + commissions

Summary of Position:
To represent Inn at Laurel Point in all guest interactions as “A refined coastal experience in a waterfront city setting, guided by sincere, friendly service, to create remarkable memories.” As a Front Desk Agent, your primary responsibility will be the check-in and check-out of our guests and answering any hotel and Victoria area related questions.

Responsibilities:

• Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests through attention to detail and recognition
• Answer & appropriately qualify all incoming calls on multi-line telephone system
• Efficiently & accurately process check ins and check outs
• Assist when needed in Coordinating dinner reservations, airline and train accommodations, sedan transfers, and other guest requests
• Gather and maintain knowledge of new and existing services available to hotel guests
• Maintain a high level of professionalism in all aspects of job performance in accordance with our Values of Respect, Excellence, Curiosity, and Stewardship
• Ensure that Laurel Point Inn Service Standards are adhered to in an effort to consistently offer the best service possible
• Energize the Laurel Point Inn brand by promoting guest loyalty and local recognition
• Assist both internal and external guests to the best of your abilities
• Assist in necessary day to day operations of the Front Office
• All other duties as assigned

Qualifications:

• Previous experience as a hotel Front Desk Agent an asset
• Previous multi-line telephone and reservations experience an asset
• Previous experience with OPERA Property Management System or other Property Management Systems an asset
• Previous cash handling and processing experience an asset
• Working knowledge of Word, Excel and other computer related programs an asset
• Passion for guest service
• Excellent interpersonal and time management skills
• Exceptional communication skills, both written and oral
• Must be a team oriented & motivated individual
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Exceptional knowledge of Victoria and Surrounding area and attractions an asset
• A resourceful personality
• Flexible availability: including early mornings, evenings, weekends and statutory holidays
• Ability to work overnight shifts, 10:30pm – 7am, as required
• Must be able to embrace the 4 core values of the Inn at Laurel Point: Excellence, Respect, Curiosity and Stewardship

Reports To: Front Office Manager

Closing Date: Please submit your application as soon as possible as applications are reviewed daily

Apply Now! Please email your resume to careers@laurelpoint.com. For more information, please visit our Careers page at www.laurelpoint.com/careers

What’s in it for you?

· Competitive Wages

· A fun & friendly workplace culture that embraces diversity

· Cross-training opportunities to grow your skills

· Best staff meal in town and by the way, it’s free!

· Complimentary parking on non-restricted days during the off-season

· Comprehensive benefits package

· Colleague of the month recognition program

· BBQs on our stunning Terrace patio, free themed year-end Gala to thank you

· Aura waterfront restaurant + patio staff discount – 50%

· Need a staycation? We’ve got you covered, after your 1-year work anniversary, enjoy a complimentary one night stay including breakfast for 2

· Friends & Family hotel discount (so you can show off your amazing workplace)

· Candidate referral bonus - $500

· Industry discounts

· Workshops

· Cross-training opportunities

· Skill and advancement training programs

· Shower and locker facilities

Thank you for considering Inn at Laurel Point as your employer of choice!

Pay: From $26.50 per hour

Benefits:

• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off
• RRSP match
• Vision care

Work Location: In person