Aura Restaurant Patio Inn At Laurel Point jobs

Summary of Position:

The In-Room Dining Server represents Inn at Laurel Point, delivering a refined hotel dining experience that reflects the culinary quality, service standards, and menus of Aura Waterfront Restaurant + Patio. Through warm, discreet, and attentive service, the In-Room Dining Server ensures guests enjoy a seamless and elevated dining experience within the comfort of their guest rooms.

With a strong focus on accuracy, timing, and presentation, the In-Room Dining Server coordinates and delivers in-room dining orders with professionalism and care. This role requires composure, attention to detail, and a collaborative approach, supporting both guest satisfaction and the smooth operation of the Inn’s food and beverage services.

Responsibilities:

· Receive, record, coordinate, and deliver in-room dining orders with accuracy, efficiency, and attention to presentation

· Enter orders accurately into the POS system and process payments in a professional and timely manner

· Prepare trays and service setups in accordance with established in-room dining standards

· Record deliveries and items by room for collection later on tracking sheet

· Deliver food and beverage orders promptly while maintaining quality, temperature, and presentation

· Retrieve trays and service items discreetly and in a timely manner and according to the tracking sheet

· Assist with the delivery and setup of special amenities, welcome cards, and guest requests (“Special Favors”)

· Maintain a strong working knowledge of POS systems and payment machines to ensure accurate billing and guest satisfaction

· Demonstrate thorough knowledge of Aura Waterfront Restaurant + Patio menus, daily features, ingredients, and preparation techniques in order to provide accurate information to guests

· Communicate clearly and professionally with guests, supervisors, and colleagues, maintaining appropriate etiquette at all times

· Collaborate with culinary, service, and hotel departments to support seamless operations

· During shoulder and off-seasons, assist with bar portering duties, including ice, stocking, and garnish preparation, as required

· Support other food and beverage outlets with serving, bussing, and table maintenance when operationally needed

· Assist Duo Café & Bakery with order support, bussing, and general cleanliness during Barista rest periods when not attending to in-room dining orders

· Promptly request assistance when needed to ensure service standards are maintained

· Maintain knowledge of Inn facilities and local attractions to assist guests with inquiries

· Adhere to all Inn at Laurel Point policies, procedures, and health and safety standards

Job Requirements:

· Food and beverage service experience considered an asset

· Demonstrated commitment to a welcoming, guest-focused approach, ensuring comfort, care, and professionalism in all guest interactions

· Demonstrated reliability, including consistent attendance and punctuality, and a clear understanding of the impact reliability has on team performance and guest experience

· Ability to work independently with minimal supervision while maintaining service standards

· Strong verbal communication skills and professional telephone etiquette

· Energetic, positive, and team-oriented approach to service

· Polished, professional demeanor with strong attention to detail

· Valid FoodSafe Level 1 and Serving It Right certifications

· Physical ability to lift up to 30 lbs and perform the physical demands of the role

· Flexible availability, including early mornings, evenings, weekends, and statutory holidays

· Alignment with and commitment to the Inn at Laurel Point’s core values of Excellence, Respect, Curiosity, and Stewardship

Reports To: Outlets Manager, Director of Food and Beverage

#ilp

Pay: $21.50-$22.00 per hour

Expected hours: 32.0 per week

Benefits:

• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Wellness program

Work Location: In person