Audio Video Support Technician jobs

About the Company

Hamilton Video & Sound is a 3rd generation Canadian owned and managed company since 1965. We have earned our enviable reputation as one of the most recognized and respected audio visual sales, integration and service companies in Ontario. A sampling of our client sites includes schools, hospitals, courthouses, factories, TV Studios, conference rooms, restaurants and arenas. Our reputation has been earned through our talented staff providing high level service and support for all clients. Our Company culture is one of accountability and respect in an environment of unified and dedicated teamwork. The many long tenured staff are reflective of our enviable culture.

About the Job

We require a motivated and properly skilled and experienced Audio/Visual Service Technician. Service technicians are responsible for installations, diagnostic review, technical repair/replacement of parts and service work in different client settings. Service is at the core of our success and our commercial/industrial customers are accustomed to receiving professional prompt and effective service. The territory is mainly Hamilton/Halton region but can include Cambridge, Brantford and other areas. A cargo van service vehicle is supplied. Hours of work are approximately 40/week with a 7am start time (Mon-Fri).

This job opportunity is suitable for a self starter with proven decision making, interpersonal and team working skills in a client service/audio visual environment. A proven track record demonstrating a capacity to learn is required. The job can be quite varied in terms of various work performed at different client sites. Working closely with other staff you will help keep projects moving by managing client requests, maintaining accurate information in our CRM and ensuring timely follow-ups.

This is an in person Monday - Friday position (7am to 4pm preferred) . Pay range is $30-40/hour. Health benefit plan and a healthcare spending account is provided. 3 weeks vacation to start. A valid drivers license is required.

The installation and repair of low-voltage systems can be a physically demanding job. Low voltage technicians often spend a large portion of their working day standing and it is often necessary to lift heavy equipment in and out of a job site. While there are technologies that can reduce physical stress and make working as a technician more comfortable, working as a low-voltage specialist can still require a certain amount of physical strength and stamina.

Primary Job Responsibilities

· Troubleshooting & Repair – diagnose and resolve issues on service calls including audio distortion, signal loss, blown speakers, failing amplifiers, poor cable runs and resolve network and IT related issues

· System Testing – Test and certify audio lines, impedance loads and overall system performance using specialized multimeters and audio testers

· Installation & Setup – Mount commercial speakers, ceiling baffles, paging horns, microphones, volume controls, audio racks and digital signal processors AV control systems Crestron, Biamp, QSC (experience with Carehawk an asset)

· Cabling & Termination – Pull, label and terminate low voltage audio cabling (coax, speaker wire, shielded balanced audio, Cat5E/Cat6 for networked audio

· Programming & Commissioning – Configure basic sound systems, set equalizer (EQ) levels, program touch panels or control processors, and calibrate audio zones

· Customer Service – Explain to customers what work you are doing and the system operations detail and train end users or facility managers on basic daily use and troubleshooting

· Maintain accurate system detail and service/installation information in the company CRM

Qualifications & Skills

· 2+ years of hands-on experience working with low voltage cabling, sound reinforcement, or AV systems

· Technical Knowledge – Strong understanding of acoustics, signal flow, networks, IP/IT, Ohm’s law (as applied to 70V/100V and 8 ohm audio systems, and low voltage electrical building codes

· Blueprint Literacy – Ability to read and interpret architectural blueprints, single line audio diagrams, and schematic drawings

· Tool – Proficiency with standard hand tools, power tools, punch-down tools, and electronic testing meters

· Physical Requirements – Able to lift up to 50 lbs, climb ladders, work in tight spaces or ceiling cavities, and stand for extended periods

· Highly organized and proven interpersonal skills

· Aptitude for superior client service levels

Preferred Qualifications

· Certifications from organizations like CEDIA or AVIXA (Infocomm CTS)

· Manufacturer specific training (i.e. – QSC, Biamp, Crestron, Carehawk

· Previous exposure to broader AV integration, intercoms, CCTV

Join us if you're passionate about technology, thrive in hands on environments, and are eager to deliver top-tier audiovisual solutions that elevate our clients' experiences!

Pay: $30.00-$40.00 per hour

Expected hours: 40.0 – 44.0 per week

Work Location: In person