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Senior Property Manager
Vancouver, BC V5M 3T7
•
Hybrid work
$105,000 a year
Permanent, Full-time

Job details

$105,000 a year
Dental care, Life insurance, Employee assistance program, Disability insurance, Extended health care
Permanent, Full-time
Monday to Friday, On call
Hybrid work in 2750 Rupert Street, Vancouver, BC V5M 3T7

Full job description

Job Posting ID:

E-SPM-261007-01

Job Title:

Senior Property Manager

Employment Type:

Full-time, Permanent

Location:

2750 Rupert Street Vancouver.

This role is to be performed onsite. Remote or hybrid work arrangements are not available for this position.

Schedule:

9:00 am to 5:00 pm, Monday to Friday with flexibility for 8:30 am to 4:30 pm

Work Hour:

37.5-hour work week

Pay:

$85,500 to $105,000 per annum.

Union:

This is a management position.

Posting Date:

October 7, 2026

Closing Date:

Until the position is filled.

About TPM

TPM Real Estate Management Ltd. continues to expand its property management platform, and the Senior Property Manager will play a key role in supporting the growth and success of TPM’s property management services throughout the Greater Vancouver market.

Job Summary

Reporting to the General Manager, the Senior Property Manager provides senior-level leadership and oversight of an assigned portfolio of residential and/or mixed-use properties. The position is responsible for property operations, financial management, maintenance and asset oversight, tenant and client relations, compliance, risk management, portfolio planning, and team leadership.

The Senior Property Manager works closely with clients, property owners, boards, funders, contractors, government agencies, tenants, and internal teams to ensure properties are operated efficiently, responsibly, and in accordance with management agreements, legislation, funding requirements, financial expectations, and TPM policies and procedures.

In addition to managing an assigned portfolio, the Senior Property Manager provides leadership, coaching, and mentorship to Property Managers and other team members and supports the General Manager with business development, operational planning, process improvement, new client onboarding, and organizational initiatives.

The successful candidate will bring strong property management expertise, financial and operational acumen, sound judgment, and the ability to identify risks and opportunities and develop practical recommendations that protect client interests and maximize the long-term value and sustainability of managed properties.

Responsibilities

· Provide senior-level oversight of an assigned portfolio of residential and/or mixed-use properties in accordance with management agreements, client expectations, legislation, and TPM policies and procedures.

· Ensure properties are effectively operated, maintained, and administered while meeting established financial, service, safety, and quality standards.

· Monitor property performance and proactively identify operational issues, risks, trends, and opportunities for improvement.

· Conduct regular property inspections and follow up on identified deficiencies, maintenance requirements, safety concerns, and capital needs.

· Coordinate with Property Managers, maintenance personnel, contractors, vendors, and other team members to ensure timely resolution of property-related matters.

· Ensure appropriate emergency response procedures are established, communicated, maintained, and regularly reviewed.

· Support the development and implementation of operational policies, procedures, systems, and service standards.

· Conduct market surveys, as requested by the General Manager, and maintain an understanding of market conditions, rental trends, competitors, and emerging issues affecting the portfolio.

· Maintain accurate and organized corporate, client, property, and stakeholder records in accordance with TPM's records-management requirements.

· Lead the preparation of annual operating budgets for assigned properties in consultation with clients and the General Manager.

· Monitor property financial performance against approved budgets and identify significant variances, inefficiencies, risks, and opportunities.

· Review monthly financial statements and provide clients with analysis and recommendations for corrective or preventative action where appropriate.

· Provide recommendations regarding cash management, reserves, investments, and other financial strategies within the scope of TPM's management responsibilities.

· Monitor operating expenditures and support effective cost-control strategies while maintaining appropriate service and property standards.

· Ensure rent rolls and other property revenue records are accurate and appropriately maintained.

· Oversee rent collection and arrears-management processes and recommend strategies to improve collection performance.

· Ensure revenues due to clients are appropriately collected, recorded, reconciled, and deposited in accordance with established financial procedures.

· Coordinate annual property tax reviews and Home Owner Grant applications, where applicable and required under client agreements.

· Complete or oversee annual income, rent-geared-to-income, and subsidy reviews for assigned properties, with administrative support as appropriate.

· Support clients with long-term financial, capital, and operational planning in accordance with contractual responsibilities.

· Ensure financial activities comply with client agreements, internal controls, funding requirements, and applicable policies.

· Serve as a senior point of contact for assigned clients and develop strong, professional, and collaborative client relationships.

· Maintain a thorough understanding of each client's objectives, contractual requirements, priorities, and property-management expectations.

· Provide timely operational and financial updates, reports, recommendations, and advice to clients.

· Identify emerging client concerns and proactively develop appropriate solutions and recommendations.

· Participate in client meetings, board meetings, annual general meetings, and other stakeholder meetings as required.

· Manage relationships with funders, contractors, service providers, government agencies, and other external stakeholders as appropriate.

· Support the General Manager in maintaining client satisfaction, strengthening existing client relationships, and identifying opportunities to expand TPM's property management services.

· Assist with onboarding new properties and clients, including transition planning, documentation, operational assessments, and implementation of TPM systems and procedures.

· Promote professional, respectful, responsive, and consistent service to tenants.

· Ensure tenant concerns and complaints are addressed appropriately and within reasonable timelines.

· Provide guidance to the property management team regarding complex or escalated tenant matters.

· Support the implementation of tenant engagement practices that encourage communication, participation, and tenant satisfaction.

· Work collaboratively with client organizations, TPM staff, and community partners, where appropriate, to support tenant well-being and access to relevant services.

· Ensure tenant-related decisions and processes are consistent with applicable legislation, tenancy requirements, client policies, and TPM procedures.

· Oversee preventative and corrective maintenance programs for assigned properties.

· Monitor maintenance performance, outstanding work orders, contractor performance, and recurring building issues.

· Assist with the development of annual and long-term maintenance and capital plans.

· Review maintenance priorities and expenditures to support appropriate use of client resources.

· Coordinate major repairs, capital projects, building improvements, and contractor activities within the authority of the position.

· Ensure appropriate procurement, quotation, approval, and documentation processes are followed.

· Monitor the quality and timeliness of work performed by contractors and service providers.

· Identify potential asset-management risks and recommend preventative or corrective measures to clients and the General Manager.

· Provide day-to-day leadership, guidance, coaching, and mentorship to Property Managers and other assigned team members.

· Support effective workload allocation and coordination across the property management portfolio.

· Establish clear expectations regarding performance, service standards, documentation, communication, and accountability.

· Support employee onboarding, training, professional development, and knowledge sharing.

· Participate in performance management processes, including regular feedback, performance evaluations, coaching, and corrective action where required.

· Promote teamwork, collaboration, accountability, respectful communication, and continuous improvement.

· Support a psychologically and physically safe, respectful, inclusive, and professional work environment.

· Escalate significant employee relations or performance concerns to the General Manager and Human Resources as appropriate.

· Support the General Manager in developing and implementing operational and portfolio strategies aligned with TPM's business objectives.

· Identify opportunities to improve property performance, client service, operational efficiency, and resource utilization.

· Support organizational growth by identifying potential business opportunities and contributing to proposals, presentations, property assessments, and client onboarding activities.

· Assist with evaluating prospective properties and portfolios to identify operational, financial, maintenance, staffing, and compliance considerations.

· Prepare and present operational reports, portfolio updates, performance indicators, and recommendations to senior management, clients, and boards as required.

· Contribute to annual business planning, budgeting, performance measurement, and organizational improvement initiatives.

· Ensure assigned properties are managed in accordance with applicable legislation, regulations, contractual obligations, funding requirements, and TPM policies and procedures.

· Maintain working knowledge of applicable residential tenancy, occupational health and safety, privacy, human rights, municipal, building, fire safety, and other property-related requirements.

· Identify operational, financial, safety, reputational, and compliance risks and recommend appropriate mitigation strategies.

· Conduct or coordinate property inspections, reviews, and audits to identify potential deficiencies and ensure appropriate corrective action.

· Ensure incidents, claims, safety concerns, and significant property issues are appropriately documented, reported, investigated, and escalated.

· Support business continuity and emergency preparedness planning for assigned properties.

· Maintain appropriate confidentiality and protect client, tenant, employee, and organizational information.

· Stay current on property management trends, housing-sector developments, regulatory changes, emerging technologies, and industry best practices.

· Identify opportunities to improve systems, processes, reporting, service delivery, and operational efficiency.

· Support the effective use of property management technology and data to improve decision-making and portfolio performance.

· Lead or participate in projects and initiatives designed to improve the quality, sustainability, and efficiency of TPM's property management services.

· Promote consistent practices and continuous improvement across the property management team.

Perform other related duties.

Qualifications

· Degree or diploma education in property management, real estate, business administration, finance, or a related field.

· Minimum 5 years of progressively responsible property management experience, preferably managing a diverse residential or multi-property portfolio.

· Demonstrated experience with property operating budgets, financial statements, rent rolls, arrears management, maintenance planning, and client reporting.

· Previous experience providing leadership, supervision, coaching, or mentorship to property management staff.

· Experience working with non-profit housing, affordable housing, Indigenous housing, social housing, or government-funded housing programs is considered a strong asset.

· Experience managing relationships with property owners, boards, funders, contractors, government agencies, and other stakeholders is an asset.

· An equivalent combination of education and experience may be considered.

  • Understanding of Indigenous cultures, values, and community engagement principles is an asset for providing services to TPM’s Indigenous client and their tenants and to TPM’s numerous non-indigenous clients who may have indigenous tenants.
  • Strong knowledge of property management principles, practices, and operational standards.

· Strong financial acumen, including budgeting, financial analysis, variance analysis, forecasting, and cost control.

· Working knowledge of applicable British Columbia legislation and regulatory requirements affecting residential property management.

· Strong leadership, coaching, conflict-resolution, and decision-making skills.

· Strong analytical and problem-solving skills with the ability to identify risks and develop practical solutions.

· Strong organizational skills and attention to detail.

· Demonstrated ability to manage complex tenant, client, contractor, and operational issues professionally.

· Excellent written and verbal communication skills.

· Strong client-service and relationship-management skills.

· Ability to manage multiple properties, priorities, projects, and deadlines in a fast-paced environment.

· High degree of professionalism, integrity, discretion, confidentiality, and accountability.

· Ability to work independently while collaborating effectively with management and multidisciplinary teams.

· Proficiency with property management, accounting, and Microsoft Office systems.

· Primarily office-based with regular attendance at managed properties, client meetings, and other business locations. Regular interaction with employees, property owners, tenants, contractors, vendors, consultants, and regulatory representatives. May require attendance at meetings or operational emergencies outside regular business hours. May involve travel between managed properties. Participate in an after-hours on-call rotation and responds to urgent property matters outside regular working hours, including providing direction, escalating issues, and attending sites when required.

This position is open to all applicants. All positions are subject to a Vulnerable Sector Criminal Record clearance and BCFSA clearance, as applicable to the position and licensing requirements.

Application Process

You must follow the instructions to submit your application with the exact subject line. A complete application will consist of your up-to-date resume and letter of interest. Incomplete or late applications will not be considered.

1. Please submit your resume and a cover letter to: jobs@LNHS.ca

2. Subject line: E-SPM-261007-01 (must be exactly the same).

3. Application deadline: Until the position is filled.

Please note that only qualified candidates will be shortlisted for interviews.

Pay: $105,000.00 per year

Benefits:

  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance

Work Location: In person

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