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Application Support Specialist jobs in Toronto, ON

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    • Application Matrix contributions — produce ongoing entries to the Application Matrix and AE-facing knowledge base (application overviews, technical details,…
    • Onboard any new request/infrastructure to support.
    • In-depth knowledge of computer systems, networks, and software applications.
    • We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses…
    • Minimum three (3) years of IT help desk, specifically software application support and inside sales or customer service experience.
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    • Take ownership of team decisions and contribute to key discussions impacting application support strategy.
    • Analyze recurring issues and propose improvements to…
    • Provide support to internal users on the handling of equipment and software;
    • Experience in the installation and technical support of Microsoft operating systems…
    • Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
    • 6 to 12 years experience.
    • Develop and maintain technical support documentation.
    • Perform post release checkouts after application releases and infrastructure updates.
    • Participate in weekend support rotas, application deployments, and disaster recovery tests as required.
    • Demonstrable experience in a front-office application…
    • Investigation of incidents reported across a range of applications within our Custody Digital Assets and Settlements applications.
    • Provides technical support to external customers to resolve issues regarding proprietary software & hardware.
    • Performs reactive/proactive Preventive Maintenance…
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    • Understand basic support tools such as, but not limited to: Netscout and Wireshark.
    • Understand network fundamentals with the ability to analyze and troubleshoot…
    • Troubleshoot and support SaaS applications and internal tools.
    • Identify opportunities to improve support processes and user experience.
    • Troubleshoot and support SaaS applications and internal tools.
    • Identify opportunities to improve support processes and user experience.
    • 3-5 years’ experience in a client application support role within Financial Services industry, ideally within the brokerage market.
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Job Post Details

Application Specialist - job post

Accuenergy Canada Inc
2.7 out of 5 stars
440 Comstock Road, Scarborough, Toronto, ON M1L 2H6
$55,000–$75,000 a year - Full-time

Job details

Pay

  • $55,000–$75,000 a year

Job type

  • Full-time

Location

440 Comstock Road, Scarborough, Toronto, ON M1L 2H6

Benefits

Pulled from the full job description

  • Designated paid holidays

Full job description

Company Profile:

Accuenergy is a fast-growing company at the forefront of the energy management industry. We specialize in providing innovative solutions to help businesses optimize their energy usage, reduce costs, and minimize their environmental impact. Our commitment to excellence and innovation, coupled with our start-up mentality and fast-paced environment, has fueled our rapid expansion, making this an exciting time to join our dynamic team.

Why work for Accuenergy:
At Accuenergy, we are committed to fostering a diverse and inclusive workplace where all employees are empowered to thrive. We offer competitive compensation, comprehensive benefits, and opportunities for professional development and growth within our rapidly expanding organization.

  • Bi-weekly payment through direct deposit
  • Free tasty Coffee& beverages
  • Paid statutory holidays+ vacation benefit +insurance benefit
  • Enhance training opportunities in job-related field

Duties and Responsibilities:


    • Application scoping — own requirements gathering for assigned opportunities, working from customer emails, RFQs, drawings, and specifications. Use AI to draft structured requirements (knowns, unknowns, assumptions, risks);validate and challenge the draft; fill gaps via customer conversation.
    • Solution drafting — produce technical solutions (product selection, measurement strategy, topology, communications, integration) using Claude and the Application Matrix as drafting partner. Validate AI output, identify edge cases, and own the final recommendation.
    • Customer technical engagement — co-lead and lead customer technical calls and reviews at theappropriate levelfor the opportunity. Use AI to prepare briefs and recaps; lead the room in person.
    • Application Matrix contributions — produce ongoing entries to the Application Matrix and AE-facing knowledge base (application overviews, technical details, internal training material, email templates). Each contribution becomes training material for the AE Agent.
    • AE Agent contributions —identify workflows in your own work that should move from human into the AE Agent. Document each in the standard internal work flow submission format.
    • CRM and opportunity record integrity — clean, validated entries with logic and assumptions captured automatically from drafted artefacts.
    • Cross-functional partnership — surface product gap feedback to Product Management; partner with Engineering on complex technical questions; partner with Sales on opportunity progression.
    • Ensure Occupational Health and Safety compliance with health and safety laws and regulations
    • Follow all procedures in compliance of Accuenergy (Canada) Inc standard policy and operation regulations.
    • Any other operation-related responsibilities may be added ascompanycontinues to grow.


    Qualifications and Requirements:
    Must-have
    • Daily, evidenced fluency with modern AI tools (Claude or equivalent) for technical drafting,requirementsextraction, document review, and analysis. Candidates should be prepared to discuss specific examples of AI-leveraged work in the interview process and should expect a live AI-leveraged exercise as part of the assessment.
    • Demonstrable willingness tovalidateand challenge AI output rather than pass it through. The Application Specialist's actual job is judgment on top of AI drafts, not manual production of artefacts.
    • Customer-facing comfort and willingness to lead technical conversations at theappropriate level. The role is in customer calls, technical reviews, and supplier conversations every week.
    • Technical fundamentals — electrical engineering, power systems, instrumentation, controls, or comparable — at a level that supports productive technical conversations from Day 30. Strong candidates without a deep technical background mustdemonstrateproven ability to learn technical material quickly (with AI as accelerant).
    • Strong written communication. The role produces written briefs, requirements sheets, technical justifications, and Application Matrix entries continuously.
    • Comfort owning a quantified KPI scorecard and the discipline to publish on cadence.
    • Direct, decisive working style. Comfort giving and receiving candid feedback without ceremony.
    Preferred
    • Manufacturing or B2B technical product environment; familiarity with the rhythm of physical-product technical sales.
    • Priorexposure to power metering, energy management, building management, EV infrastructure, datacentres, BESS, or related industrial domains.
    • Hands-on experience with CRM systems (Microsoft Dynamics 365 Sales Hub, Salesforce, Zoho, or comparable) and ERP systems (Microsoft Dynamics 365 Business Central or comparable).
    • Prior contribution to AI / automation initiatives — workflow re-engineering, process automation, agent or RPA contribution.
    • Direct experience reading engineering drawings and specifications.

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