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Application Support Specialist jobs in Toronto, ON

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    • Application Matrix contributions — produce ongoing entries to the Application Matrix and AE-facing knowledge base (application overviews, technical details,…
    • Recommend and implement new applications or changes to existing applications.
    • Provide backup to support other department roles as required.
    • Provide Tier 1–2 application support for Sage Intacct ERP environments.
    • Deliver a strong client experience through phone and digital support channels.
    • Onboard any new request/infrastructure to support.
    • In-depth knowledge of computer systems, networks, and software applications.
    • Experience providing expertise and technical knowledge about a specified application or suite of applications.
    • 1-year 5-month contract (377 business days).
    • This is a backfill to support current business requirements.
    • Train and support end-users on workflows, platform changes, and system enhancements.
    • Coordination and support for fulfillment processes, including support for Deposco and Shipstation systems.
    • Additional technical support related to skill set may…
    • Minimum 1+ year of experience in technical support, help desk, or end-user support.
    • Generate reports related to uptime, support trends, and customer activity.
    • 1–2 years of experience in customer service and/or technical support.
    • Do you have 2 years of experience in customer service and/or technical support?
    • Provides expertise and technical knowledge about an application or suite of applications, possessing specialist knowledge of operating systems, applications,…
    • This position will provide support for the larger SUS team in hosting and supporting 200+ Java applications.
    • They will perform roles such as operations support…
    • Provide expert technical advice to clients on production control procedures/processes and leadership and co-ordination to support automation of client…
    • Provides expertise and technical knowledge about an application or suite of applications, possessing specialist knowledge of operating systems, applications,…
    • This position will provide support for the larger SUS team in hosting and supporting 200+ Java applications.
    • They will perform roles such as operations support…
    • Maintained support documentation and knowledge base articles to support consistent service delivery.
    • Strong experience providing frontline user support and…
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Job Post Details

Application Specialist - job post

Accuenergy Canada Inc
2.7 out of 5 stars
440 Comstock Road, Scarborough, Toronto, ON M1L 2H6
$55,000–$75,000 a year - Full-time

Job details

Pay

  • $55,000–$75,000 a year

Job type

  • Full-time

Location

440 Comstock Road, Scarborough, Toronto, ON M1L 2H6

Benefits

Pulled from the full job description

  • Designated paid holidays

Full job description

Company Profile:

Accuenergy is a fast-growing company at the forefront of the energy management industry. We specialize in providing innovative solutions to help businesses optimize their energy usage, reduce costs, and minimize their environmental impact. Our commitment to excellence and innovation, coupled with our start-up mentality and fast-paced environment, has fueled our rapid expansion, making this an exciting time to join our dynamic team.

Why work for Accuenergy:
At Accuenergy, we are committed to fostering a diverse and inclusive workplace where all employees are empowered to thrive. We offer competitive compensation, comprehensive benefits, and opportunities for professional development and growth within our rapidly expanding organization.

  • Bi-weekly payment through direct deposit
  • Free tasty Coffee& beverages
  • Paid statutory holidays+ vacation benefit +insurance benefit
  • Enhance training opportunities in job-related field

Duties and Responsibilities:


    • Application scoping — own requirements gathering for assigned opportunities, working from customer emails, RFQs, drawings, and specifications. Use AI to draft structured requirements (knowns, unknowns, assumptions, risks);validate and challenge the draft; fill gaps via customer conversation.
    • Solution drafting — produce technical solutions (product selection, measurement strategy, topology, communications, integration) using Claude and the Application Matrix as drafting partner. Validate AI output, identify edge cases, and own the final recommendation.
    • Customer technical engagement — co-lead and lead customer technical calls and reviews at theappropriate levelfor the opportunity. Use AI to prepare briefs and recaps; lead the room in person.
    • Application Matrix contributions — produce ongoing entries to the Application Matrix and AE-facing knowledge base (application overviews, technical details, internal training material, email templates). Each contribution becomes training material for the AE Agent.
    • AE Agent contributions —identify workflows in your own work that should move from human into the AE Agent. Document each in the standard internal work flow submission format.
    • CRM and opportunity record integrity — clean, validated entries with logic and assumptions captured automatically from drafted artefacts.
    • Cross-functional partnership — surface product gap feedback to Product Management; partner with Engineering on complex technical questions; partner with Sales on opportunity progression.
    • Ensure Occupational Health and Safety compliance with health and safety laws and regulations
    • Follow all procedures in compliance of Accuenergy (Canada) Inc standard policy and operation regulations.
    • Any other operation-related responsibilities may be added ascompanycontinues to grow.


    Qualifications and Requirements:
    Must-have
    • Daily, evidenced fluency with modern AI tools (Claude or equivalent) for technical drafting,requirementsextraction, document review, and analysis. Candidates should be prepared to discuss specific examples of AI-leveraged work in the interview process and should expect a live AI-leveraged exercise as part of the assessment.
    • Demonstrable willingness tovalidateand challenge AI output rather than pass it through. The Application Specialist's actual job is judgment on top of AI drafts, not manual production of artefacts.
    • Customer-facing comfort and willingness to lead technical conversations at theappropriate level. The role is in customer calls, technical reviews, and supplier conversations every week.
    • Technical fundamentals — electrical engineering, power systems, instrumentation, controls, or comparable — at a level that supports productive technical conversations from Day 30. Strong candidates without a deep technical background mustdemonstrateproven ability to learn technical material quickly (with AI as accelerant).
    • Strong written communication. The role produces written briefs, requirements sheets, technical justifications, and Application Matrix entries continuously.
    • Comfort owning a quantified KPI scorecard and the discipline to publish on cadence.
    • Direct, decisive working style. Comfort giving and receiving candid feedback without ceremony.
    Preferred
    • Manufacturing or B2B technical product environment; familiarity with the rhythm of physical-product technical sales.
    • Priorexposure to power metering, energy management, building management, EV infrastructure, datacentres, BESS, or related industrial domains.
    • Hands-on experience with CRM systems (Microsoft Dynamics 365 Sales Hub, Salesforce, Zoho, or comparable) and ERP systems (Microsoft Dynamics 365 Business Central or comparable).
    • Prior contribution to AI / automation initiatives — workflow re-engineering, process automation, agent or RPA contribution.
    • Direct experience reading engineering drawings and specifications.

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