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    • Installing and updating product applications, integrated 3rd party applications and operating system and/or database applications.
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    • Prior experience providing remote technical support and customer service.
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    • Prior experience providing remote technical support and customer service.
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    • Provide timely and efficient technical support to clients.
    • Proactively set up appointments with clients for onsite service, training and support.
    • Ability to communicate effectively (verbal, written, and listening).
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    • Job Types: Full-time, Permanent.
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    • Mobile device support (iOS and Android).
    • Hours of Work: Monday to Friday, 8:30am to 4:30pm (37.5 per week).
    • Work Location: Welland, Ontario, Canada - Requirement to travel to other McDougall Insurance…
    • Provide functional support for BC365 applications and related business processes.
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    • Experience in technical customer support.
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Software Support Specialist
Harris Computer Systems
·
3.3
Remote
$65,000–$75,000 a year
Full-time
Apply on company site

Job details

$65,000–$75,000 a year
Full-time
Remote

Full job description

Core responsibilities of the position include, but are not limited to, the following:

  • Technical phone support to customers

  • Documentation of all customer communication through internal ticketing system, Team Support.

  • Diagnosing software issu es and b ugs, p e rforming a ppropriate fixes; working with other members of the technical support and software development teams to identify and resolve problems in a timely, efficient and effective manner.

  • Installing and updating product applications, integrated 3rd party applications and operating system and/or database applications

  • Learning, understanding, imp lementi ng and training on a variety of software applications

  • Identification and communication of additional r evenue streams/opportunities

  • Providing regular and timely status reports and progress of assi gned wor k to the Manager of Support Services

Essential Qualifications:


The desired candidate m ust poss ess a high level of initiative, a ptitude and energy in order to succeed in a fast-paced environment. We also desire several of the following attributes:

  • 1-2 years c ustomer service experience in a technical environment required

  • Experience working within or as a vendor f or local government tax appraisal, assessment and collection groups a plus

  • Familiarity with using CRM Platforms to document all customer communication

  • History of use with Microsoft 365, Teams, and VOIP systems preferred

  • Demonstrated ability to leverage AI-assisted tools to improve research, docum entatio n, troubleshooting, and overall productivity.

  • Ability to identify customer business challenges and communicate opportunities for p rocess impr ovement, automation, or AI-driven solutions.

  • Proven ability to build trusted relationships with customers through active listening, professionalism, and consultative support.

  • Ability to analyze custo mer workflows and identify repetitive tasks that may benefit from automation or AI-enabled solutions.

  • Strong organizational skill s wit h the ability to prioritize competing demands while maintaining attention to detail.

  • Commitment to continuous learning and adoption of emerging technologies and best practices.

  • Ability to collaborate effectively across Support, Development, Professional Services, and Product Management teams.

Salary range: $65,000 - $75,000 USD per year.

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