Application Support Manager jobs in Toronto, ON

Permanent
Department: Ops Shared Services (830)

30 Adelaide Str, East
Toronto, Ontario, M5C 3G9
Canada
Number of Positions: 1

Application Administrator - Trust Accounting

Who we are

With its global headquarters in Toronto, Canada, International Financial Data Services (IFDS) is a world-leading provider of outsourcing and technology solutions to the financial services industry. IFDS services over 240 financial organizations around the world, providing solutions to a wide range of global asset managers, wealth managers, banks, and insurance companies. The IFDS enterprise supports more than 17 million accounts with AUA of approximately CAD $4 trillion. IFDS Canada is a 50/50 joint ventures between Boston-based State Street Corporation, one of the world’s leading providers of financial services to institutional investors, and Connecticut-based SS&C Technologies, a global provider of investment and financial software-enabled services and software for the global financial services and healthcare industries.

Imagine yourself at IFDS

Come experience a community like no other at International Financial Data Services (IFDS). We offer work opportunities driven by a passion for creating market leading financial solutions, and a culture that nurtures collaboration, accountability, diversity & inclusion, and continuous learning. We’ll provide you with opportunities to develop your career. From ongoing training and development programs to experiences working with our global financial services partners, you’ll be able to realize your full potential.

Role Overview

The Business Operations Department is looking for an Application Analyst who will be responsible for administering, supporting, and overseeing major applications utilized by Trust Accounting and Workflow Services team. The successful incumbent will be engaged as a subject matter expert for Frontier and Webseries applications to identify, resolve, and document all issues escalated by internal stakeholders. The incumbent will be working with the external Vendors for troubleshooting and for product updates & upgrades.

In addition, the incumbent will be responsible for analyzing business requirements from an application perspective to cope with changing industry standards and client (internal and external) requests including creating or modifying Crystal Reports and engagement with other teams (ie. Technical Services). The successful incumbent will be required to show an aptitude for learning, taking the initiative and identify areas for process improvements.

Role Responsibilities

• Provide daily application support to both Domestic and International clients, across both Onshore and Offshore teams
• Analyze and troubleshoot all service interruptions related to Frontier & Webseries applications in a timely manner, including, and not limited to non-business hours where required
• Work closely with Trust Accounting and Workflow Services team to identify business requirements in consideration for daily work supports and process enhancements and
• Setup new client onboarding in Frontier and Webseries as necessary including coordination with vendors, clients, and banks for testing purpose
• Organize and perform testing of application enhancements or changes as required
• Hands on knowledge of Trust Accounting processes with the ability to assist team on BAU when necessary. The ability to transfer this knowledge to Frontier set up with new products and processes
• Gap analysis in current Frontier setup and suggest process improvement
• Excellent written and verbal communications skills
• Creation and maintenance of all documentation related to services, processes, and policies from an application perspective that impact Business Operations
• Provide management and auditors with necessary support, including audit samples and walk through
• Provide backup to client conversion reconciliation and related projects
• Provide backup to new client launch activities
• Being a subject matter expert for Frontier & Webseries related queries for both current and potential future clients; attending meetings and providing demos

Minimum Qualifications

• Strong research, information gathering, analytical and problem-solving skills: Systematically research information, logical approach to analyze, and explore alternatives to solve problems
• Ability to communicate clearly and effectively, both verbally and in writing
• Excellent interpersonal skills
• Relationship builder – constructs, maintains, nourishes relationships with all stakeholders
• Commitment to information accuracy, precision, and attention to detail
• Display strong organizational, multi-tasking, and time management skills in a fast-paced environment
• Ability to handle tight deadlines, prioritize tasks and work well under pressure
• A high level of initiative and motivation to proactively acquire information to develop new skills
• Ability to work independently and collaborate effectively as part of a team
• Strong work ethic in a team environment
• Initiates new ideas and solutions to business issues as well as process improvement issues
• Flexibility to work on Canadian holidays

Nice To Have

• Experience with Microsoft Excel (VBA) and Microsoft Access Database
• Experience with Frontier Reconciliation Application
• Experience with Webseries Applications
• Experience with Crystal Report IX
• Mutual fund knowledge
• Knowledge of Accounting functions and principles

AODA Statement

IFDS Canada encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodation needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.

Salary Range

Pay Range (CAD $): 57,000 -72,000

The above reflects an industry-benchmarked target compensation range. The salary offered may vary based upon the candidate’s skills and experience, job-related knowledge, and other specific business needs.

IFDS Provides

• Total Rewards: IFDS offers a comprehensive, competitive compensation & benefits package
• Work-Life Balance: IFDS offers a hybrid work environment with our office located in the downtown core within walking distance to Union Station and the PATH
• Professional Development: IFDS offers continuous learning opportunities, leadership development & training programs
• Inclusive Culture: Our inclusive work environment supports equity and values diversity
• Wellness Programs: Access to a variety of wellness initiatives, mental health support, and employee assistance programs
• Community Engagement: Participate in volunteer opportunities and give back to our community through our various social care programs