Application Support Manager jobs

The Application Support Distributed Products Manager will manage a team of IT professionals responsible for supporting applications used at the Distributed Product locations. This includes all deployed Business Systems and software used in Distributed Products operations. The goal is to ensure all users are productive in the applications they use to perform their job function.

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

• Fulfill the role of Systems Integrator at Brandt for applications used at all the Distributed Products locations.
• Provide direction to staff responsible for supporting and creating/enhancing application functionality.
• Ensure staff are properly cross trained.
• Assist in assessing resource capacity, prioritize requests, manage workload, and set expectations with all departments regarding priorities and timelines.
• Work collaboratively with all other IT disciplines at Brandt.
• Standardize Infrastructure requirements.
• Ensure that all work artifacts are properly documented and documentation is maintained.
• Provide updates on work actively being worked on to the Director Application Support.

What We Look For

• Post-Secondary Education in Computer Technology and/or Business with emphasis on Computer Systems
• 10 year’s experience working a role supporting technology in a business environment
• In-depth knowledge of Business Systems such as ERP, CRM or SCM
• Working knowledge of requirements gathering, facilitation, testing of software processes
• Be able to provide exceptional customer service to the end user community
• Previous experience providing direction to others
• Previous experience working on or participating in an IT Systems Project

What We Offer

• Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Opportunities for advancement within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family’s wellbeing.
• Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It’s as simple as that.