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    • Provide in-depth advice on customer applications for optimal performance results.
    • Perform consultative support for new installations, equipment calibrations,…
    • Lead the full lifecycle delivery and support of enterprise applications, with a focus on Banner ERP, integrations, and institutional systems.
    • Manage local support services and ensure timely resolution of incidents and service requests.
    • The successful candidate must be available to provide emergency…
    • Experience producing operational documentation, release procedures, governance standards, and support runbooks.
    • End-User Support & Maintenance: Provide direct technical support and troubleshooting to internal staff for hardware, software, and networking issues,…
    • Lead project delivery for our Endpoint management customer projects that consists of design, discovery, planning, deployments and post migration support.
    • Encadrer le support applicatif de niveau avancé des applications : ERP, HRIS Plateformes web, Système de points de vente (POS), applications intégrées, etc.
    • Minimum of 8 years of experience in application support.
    • Define application support standards and best practices, and ensure their adoption across the team.
    • An effective manager of vendor support relationships, service commitments, and escalations.
    • Manage production support activities including incident management,…
    • Demonstrated depth in enterprise telephony and contact centre platforms (including UCCE-based environments) and their operational support models.
    • Business systems and enterprise applications.
    • The IT Manager is responsible for leading the organization’s technology function across infrastructure,…
    • Prepares detailed specifications for business applications.
    • Technical skills in programming languages, databases and ERP systems to support the development,…
    • Retirement planning support, with profit-sharing programs including company match and a defined contribution pension plan.
    • Experience that would set you apart.
    • Collaborate closely with IT Infrastructure and business leaders to support integrated technology solutions and strategic initiatives.
    • Provide guidance and support to the team through coaching and mentoring.
    • Manage Human Resource functions for the technical support service team implementing,…
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Career Resources:

Technical Services Manager
Rochester Midland Corporation
·
3.3
2625 Airport Drive, Saskatoon, SK S7L 7L1
$85,000–$100,000 a year
Full-time
Apply on company site

Job details

Here’s how the job details align with your profile.

Pay

$85,000–$100,000 a year

Job type

Full-time

Full job description

JOB SUMMARY:

The Technical Services Manager provides an advanced level of service and consultation to the customer’s applications needs related to water treatment. This position performs advanced troubleshooting and optimization, while maintaining best in class quality standards. It also delivers our value proposition to the customer to secure recurring business, customer satisfaction and long-term customer loyalty.


ESSENTIAL JOB FUNCTIONS

  • Provide in-depth advice on customer applications for optimal performance results
  • Perform consultative support for new installations, equipment calibrations, including remote monitoring and feeding technology
  • Service the mechanical installation and secure performance and reliability of pumps, piping, chemical feed systems, storage tanks and other connected systems
  • Maintain and develop the relationship with customers and key stakeholders along with the sales account manager
  • Deliver customer technical training as required
  • Identify new business opportunities and transfer sales leads to the sales teams
  • Provide comprehensive customer service report according to RMC policies using RMC tools
  • Properly maintain all Company-owned equipment e.g. tools, instruments, safety equipment and vehicle
  • Complete all administrative requirements including basic skills/safety training courses
  • Manage inventory / supplies required at customer site
  • Deliver upon service KPIs, including safety, productivity, customer satisfaction
  • Secure conditions for safe operations, according to existing RMC & Customer policies, procedures
  • Perform similar/related duties as needed


EDUCATION/ SPECIAL LICENSES OR CERTIFICATION:

  • Bachelor’s degree in chemistry, engineering, or related field required
  • Valid driver’s license


EXPERIENCE:

  • Minimum of 5 years of maintenance and water treatment industry related experience required
  • Expert level knowledge of water treatment fundamentals, practices, and terminology


SKILLS:

  • Excellent presentation, verbal, and written communication skills
  • Deep knowledge base in cooling, boiler, wastewater and food sanitation
  • Proficient in the use of monitoring and diagnostic tools
  • Able to build professional customer presentations using MS Office tools
  • CRM software


COMPETENCIES:

  • Analytical
  • Problem Solving
  • Planning, priority setting, and time management
  • Autonomous
  • Ability to succeed in a fast-paced environment
  • Quality and detail oriented
  • Teamwork
  • Transparency in communication


PHYSICAL REQUIREMENTS/ WORKING CONDITIONS:

  • Sit or stand for extended periods of time
  • Capability to move up to 60 lbs. by hand and 300lbs with use of hand truck
  • Ability to climb stairs and ladders
  • Visual acuity necessary to utilize computers and electronic devices
  • Extra hours and some travel may be required
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