Application Support Engineer jobs

Location: Mill Bay - Squl’ew', Canada

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

Victoria, Mill Bay, B.C., Ottawa, ON., Halifax, N.S., (CAN.) - Hybrid

Thales has a vacancy for an AJISS Reliability Specialist will focus on in-service support for the AJISS system and configuration management of xFRACAS software and other reliability software as required. The ideal candidate will ensure high system availability and reliability through effective failure reporting, analysis, and corrective actions tracking to support continuous improvement initiatives.

Regulatory Compliance Requirement

This position requires direct or indirect access to hardware, software or technical information controlled under the Canadian Export Control List and/or the US the Export Administration Regulations (EAR). All applicants must be eligible or able to obtain authorization for such access.

• Provide comprehensive in-service support for the AJISS (Arctic and Offshore Patrol Ship and Joint Support Ship In-Service Support) with an emphasis on reliability, availability, and maintainability. Configure, maintain, and optimize xFRACAS software to support failure reporting, analysis, and corrective action processes.
• Analyze reliability data and failure reports to identify trends, root causes, and opportunities for system improvement using ReliaSoft RAM software, or equivalent. Collaborate with engineering, service delivery, and quality teams to implement corrective and preventive actions based on FRACAS insights.
• Develop and maintain documentation, including procedures, reports, and reliability metrics related to AJISS and xFRACAS. Support equipment health monitoring and reliability assessments throughout the asset lifecycle.
• Train and support end-users on xFRACAS software usage and best practices. Participate in reliability reviews and contribute to continuous improvement programs. Ensure compliance with relevant industry standards, company policies, and customer requirements regarding reliability and in-service support.
• Provide technical support and troubleshooting assistance for both AJISS hardware/software and xFRACAS configuration issues.

• Bachelor of Engineering Degree or Diploma in Mechanical, Electrical, Electronic, Naval Architecture or other relevant field of study.
• 5 years experience in a marine or related environment
• 5 years experience developing or executing a FRACAS program involving various reliability techniques

• Post graduate or technical qualifications and experience in Reliability Centered Maintenance (RCM), Corrective Maintenance (CM), Preventive Maintenance (PM).
• Previous experience working with a defence contract.
• Project Management.
• Language: Ability to communicate in French.

• Schedule: 40 hours per week.
• Physical Environment: Hybrid position – which a mix of working from home and onsite (in office, at customer site or onboard ships alongside in harbour).
• Travel: Occasional domestic or international travel maybe required in support of the ships.

Pay Transparency

The anticipated Total Target Compensation (TTC), inclusive of annual salary and bonus eligibility, for this role is $110,000 to 130,000 CAD Annual. The Company reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, provincial, and federal laws.

AI

We use artificial intelligence–enabled tools as part of our recruitment process to support activities such as candidate discovery, résumé matching, and interview scheduling. These tools may help screen and assess applications and recommend potential matches based on the requirements within the job description. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters. Artificial intelligence does not make hiring decisions on our behalf.

What We Offer

• Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:
• Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.
• Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.
• Company paid holidays, vacation days, and paid sick leave.
• Voluntary Life, AD&D, Critical Illness, Long-Term Disability.
• Employee Discounts on home, auto, and gym membership.

Why Join Us?

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Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:

• Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.
• Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.
• Company paid holidays, vacation days, and paid sick leave.
• Voluntary Life, AD&D, Critical Illness, Long-Term Disability.
• Employee Discounts on home, auto, and gym membership.

Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

This position requires direct or indirect access to hardware, software or technical information controlled under the Canadian Export Control List, the Canadian Controlled Goods Program, the Canadian Industrial Security Program, the US International Traffic in Arms Regulations (ITAR) and/or the US Export Administration Regulations (EAR). All applicants must be eligible or able to obtain authorization for such access including eligibility to the Canadian Controlled Goods Program and able to obtain a Canadian NATO Secret clearance.