Application Support Coordinator jobs

Job Description

Automotive Technical Coordinator (24 Month Contract/Acting)

Rank 3

Scarborough, ON (Hybrid)

Deadline: This posting will close by July 16, 2026 at 11:59 PM EST.

The anticipated annual base salary for this position is $70,600 - $92,600. The offered salary will be based on the candidate’s experience, knowledge, skills and qualifications, as well as internal equity considerations.

Toyota Canada Inc. (TCI) currently has an exciting opportunity for a passionate and driven Automotive Technical Coordinator to support our Product Quality & Service Support (PQSS) team. This is a 24-month contract opportunity and will report to the Manager of Advanced Technologies Quality.

The selected candidate will ensure support of service readiness items across Canadian dealers, and internal corporate groups for all new and existing Toyota/Lexus products. Additionally, the selected candidate will provide support to TCI dealers and corporate business on functions of the scan tool program and ensure digital resources and web service functions are service ready for dealerships and corporate users.

What We’ll Bring:

Company & Culture

• A hybrid work environment
• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs to help advance your career
• A focus on respect for people and continuous improvement
• Summer Hours – condensed work week during the summer

Benefits

• Competitive compensation package
• Extended health care and dental benefits effective immediately
• Associate vehicle discount program
• Paid holiday shutdown and competitive paid time off benefits

What You’ll be Doing:

Project Coordination

• Coordinate with various groups within TMNA (e.g. diagnostics, Special Service Tools (SST), technical information) to monitor status of ongoing projects and ensure Canadian Dealer requirements are met
• Support with the various working groups with regards to SST, diagnostic software & hardware, and Service Information to communicate requirements in the Canadian market
• Coordinate the translation of Service Information using the Translation Services to realize cost savings

Technical Information System (TIS)

• Support & maintain static content HTMLs on TIS for all TIS pages. Ensure diagnostic software and corresponding support material is up to date, tools and equipment page reflects all new and upcoming tools, and ad-hoc requests from within TCI
• Support & maintain content on TIS (service information hub) to maintain diagnostic software and related information, Dealer Communications, and provide tools and equipment updates as requested
• Review and track new model service information readiness, ensuring English and French service information are on time and available prior to model launch

Special Service Tools (SST)

• Support and assist the Dealer Tool & Equipment program to improve dealership overall service readiness capability for new and previous Toyota/Lexus products by ensuring that the dealerships are effectively and properly equipped
• Assist monitoring and response to Toyota and Lexus Tools & Equipment, PQSS general email inbox on all incoming inquiries, direct and execute necessary requested task
• Process vendor invoicing request and create TCI dealer billing files as needed for Tools & Equipment in an accurate manner, while maintaining tracking file with status updates.
• Support TCI internal and external TCI Dealer tools rental program

General Diagnostic Software & Hardware

• Provide support to dealers and corporate users with all issues related to diagnostic software. Raise newly identified concerns to the TMNA & TCI internal members, IT support or Denso group, to resolve issues for Canadian market
• Provide support to TCI dealers with regards to Toyota and Lexus Diagnostic Scan tool
• Create escalated, higher tier, support tickets on behalf of TCI dealers for software and hardware resolution plans, and closely monitor its status and resolution completion
• Fulfil Dealer request on ordering hardware components related to diagnostic equipment, and liaison between TCI dealers and supporting vendor
• Process vendor invoices and bill TCI Dealers for all diagnostic hardware related items in an accurate manner, while maintaining tracking file with status updates

Administrative and Operational Support

• Analyses and coordinates preparations on new model service readiness support requirements
• Updates Tools & Equipment accounting balance tracking sheet, monitor spending POs to ensure spendings and recovery charges are recorded. Report to management as required
• Updating monthly Dangerous Goods and Nuisance Parts Reports for Part Recovery Management System
• Provide timely assistance to help Dealer inquiries with SSTs, repair information, diagnostic software & hardware, TIS service information website content and functions
• Develop and maintain good relationships with TMNA, TMC, suppliers and other TCI departments
• Work on Special Projects when need arises and other duties as assigned

What You’ll Bring:

• Post-Graduate Education in accredited automotive technical, business or related discipline
• Minimum of 2 years’ experience with Service Tools & Equipment, preferably in the automotive industry or similar environment
• Experience processing invoice requests and billing vendors is mandatory
• Sound technical/practical knowledge of automotive systems and diagnostic software
• Strong understanding of dealership service operations
• Strong diagnostic procedure & problem-solving ability
• Excellent oral, written and presentation skills
• Bilingualism (English/French) is an asset
• Sound technical or practical knowledge of HTML/XML/CSS is considered a strong asset

About Us

Toyota Canada Inc. is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.

What Sets Us Apart?

A focus on people, passion for Toyota, innovation and continuous improvement have made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.

What You Should Know:

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law. Please advise us at any point during the recruitment and selection process or your employment if you require accommodation. Please note TCI may use AI-powered tools to assist us with initial screening and assessment. Talent Acquisition Specialists always review all applications and Hiring Managers always make final hiring decisions throughout the selection process.

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